I'm frustrated.....iTunes will not recognize my Nano!  I need help.

This has been a source of frustration for me for the past day and this morning. It will recognize my mother's Shuffle but not my Nano. I will tell you how this came to be. Prior to this, iTunes recognized BOTH iPods.
Yesterday:
1. I realized that the middle button on my iPod brings up the Apple logo.
2. I installed the upgrade thingy and put it on my iPod nano, which fixed the problem.
3. However, iTunes DID NOT RECOGNIZE my nano.
4. I spend hours starting and re-starting my computer, following ALL FIVE of the Rs. I uninstalled, re-installed, uninstalled, re-installed, etc. etc.
I am very upset that I cannot (probably temporarily) use my Nano. It was a gift to me and I use it when I go for daily walks. This problem had started this morning on Sunday and it is still unresolved. I am considering giving up at this point and exchanging my nano for a new one. I also refuse to pay $50 to $60 for tech support.
Thanks for your help!

Nevermind....called the guys at Apple and they said that my iPod is "kaputt." Thanks for the help.

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