I'm getting an error message: The app "Pages" was not installed on the iPhone "Mom's iPhone" because you are not authorized for it on this computer
Everytime I sync my iPhone it gives me the warning: The app "Pages" was not installed on the iPhone "Mom's iPhone" because you are not authorized for it on this computer.
Pages was installed when I initially purchased it for my iPhone, but when I got the 4S recently I got the above message. I tried deauthorizing and then reauthorizing, but it didn't help. The Install/Will Install option is there, but gets me the same message. (And I did hit the Apply button)
Agh! I figured out I had two apple id's and was able to install Pages from that account. Dumb! :/
Similar Messages
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iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?
Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley -
I need help with uploading photos from iPhoto to facebook. I could do it till 2 days ago. Now any new photo I try to upload gives me an error message:
Bad Image
There was a problem with the image file.
Please help.Can you drag it to the Desktop?
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I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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im getting the error message: there was a problem downloading the software for the update Iphone. The network connection timed out. I have been trying to update for 2 days now.
Disable your firewall and antivirus while you download.
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i just finished upgrading ios 7.0.2 at my iphone 4s. and then when i connect it to itunes, a command box appers says :
FYI, while this command box appear. i still able to browse my itunes store and download some apps and music
thx. -
I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..
If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation -
I keep getting an error message that reads "to update application sign into the account you used to purchase it"
I am trying to download Final Cut Pro X 10.0.9
I am signed in with the account that I purchased Final cut Pro X
I don't have another account I'm not sure what's going onWelcome to Apple Support Communities
Open the Mac App Store and go to Purchases. Do you see Final Cut Pro X listed?
If so, open a Finder window, choose Applications in the sidebar and delete Final Cut Pro X. Then, go to the Mac App Store and download Final Cut Pro X for free.
If you don't see it in Purchases, see if it's hidden, and if so, unhide it > http://support.apple.com/kb/HT4928 If it doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact -
When I try entering a new event in iCal on my MacBook Air, I get an error message popping up on my screen that says:
The server responded with “502”
The request for account “iCloud” failed.
The server responded with “502” to operation CalDAVSetPropertyQueueableOperation.
The request for account “iCloud” failed.
I am then given the option of staying Online or going Offline.
Can anyone help me?
thanksHello b.krushel,
Thank you for using Apple Support Communities
Any number of things could cause this issue, so I would recommend this article named iCloud: Troubleshooting iCloud Calendar found here http://support.apple.com/kb/TS3999.
These sections in particular:
General Troubleshooting
Make sure there are no current issues listed on the System Status that affect iCloud Calendar. The System Status is located on the iCloud Support webpage.
Make sure you have fully enabled iCloud Calendar for the client you are using (for more setup and troubleshooting information on iOS, OS X, Windows and iCloud.com, see the additional details below).
Check to see if the issue you are seeing is covered in iCloud Help. To search iCloud Help, visit help.apple.com/icloud.
Check your settings and preferences as something may not be set up correctly. For example, having incorrect date and time settings can cause issues which are easily resolved by entering the appropriate settings.
Troubleshooting Calendar on OS X Mountain Lion (iCal on OS X Lion)Note: For instructions on setting up iCloud Calendar with Calendar or iCal on your Mac, see iCloud Setup.If you are having trouble with Calendar or iCal on a Mac and you are using iCloud Calendar, try each of these steps, testing after each to see if the issue is resolved:
Make sure you are using OS X Lion v10.7.2 or later. Click here for help verifying the version of OS X you are using.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud calendars and events will not update in iCal. Click here for more information about troubleshooting your Internet connection.
Verify that your iCloud member name is entered into the iCloud Preference pane in System Preferences. See iCloud Setup for more information about setting up iCloud on a Mac.
Make sure you enter and update calendar information in the iCloud section of Calendar or iCal. Only calendars and events in the iCloud section of the Calendar or iCal Calendar list will be pushed to iCloud. Both Calendar and iCal for the Mac support the display of and interaction with multiple accounts and datastores, for example, iCloud, On My Mac, Exchange, Google, and so on. This makes it easy to create or modify events or calendars in a section of Calendar or iCal that may not be updating iCloud. Learn more about moving local calendars to iCloud.
In some cases, you may find that you have data duplicated in both the local On My Mac and the iCloud sections of Calendar or iCal. Learn more about resolving this issue.
You can make the iCloud calendar your default calendar for all new events. In Calendar on OS X Mountain Lion, choose Calendar > Preferences > General, or in OS X Lion, choose iCal > Preferences > Generaland under the Default Calendar heading, select one of the Calendars under the iCloud heading. Close the Preferences window to save this change.
If recent changes simply don't appear, try forcing Calendar or iCal to refresh by selecting Refresh All from theCalendar menu.
Make sure your account was successfully created in Calendar on your Mac (or iCal). After upgrading to iCloud Calendar, you may need to quit and reopen Calendar (or iCal). To confirm your account is configured correctly in iCal:
Open Calendar (or iCal).
Open Calendar (or iCal) Preferences.
Click Accounts. You should see an account with your iCloud member name entered.
Turn iCloud Calendars off and back on
Quit Calendar (or iCal).
Choose Apple () menu > System Preferences > iCloud.
Remove the checkmark in the checkbox next to Calendars.
Close System Preferences and wait about a minute.
Open System Preferences and choose iCloud.
Replace the checkmark next to Calendars.
Close System Preferences.
Open Calendar (or iCal) and test to see if the issue has been resolved.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
Take care,
Sterling -
I updated my itunes to 11 and found out my phone and ipod were not compatible. I uninstalled it and reinstalled 10.7 but now I get an error message when I try to open itunes saying "the file cannot be read because it was created by a newer verison" What do I do?
Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd
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Are there any dialog boxes popping up behind your Yahoo screen?
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