I'm getting "an error occurred loading this content" when trying to airplay youtube from my iPhone 5. My brother is using his iPhone 4s with no problem. Is there something wrong with my settings?

Question

I'm trying to airplay youtube from my iPhone 5 but I'm getting the error message.  I can airplay music, pictures, and other video, but no streaming.  My brother is using my appletv and wi-fi with his iphone 4s with no problems.  Any suggestions?

Answer 1

I started having this problem a week or so ago, after having used the Apple TV for a couple of months with only some minor problems.  Yesterday, however, I started getting this problem again and today I could not get to Airplay from my Ipad - just kept getting the "error occurred" message on my tv screen.  I tried the various fixes I could find on Google - at least the ones I could understand - but with no luck.  Then I decided to bite the bullet and pay for Apple support, even tho the problem is with the device and not due to my ignorance.  So I talked with a support person who said I would have to pay $19.95 for 30 days of support and was glad to take my credit card information.  This person had never heard of the problem, and ending up bumping me up to an Apple TV specialist, after spending 20 minutes or so on hold, and explaining the problem, etc.  I finally got to the specialist who had heard of this problem and said that she was crediting me for the $19.95, since the problem is due to a KNOWN HARDWARE ERROR.  In fact, she said that Apple would give me a new, replacement unit if I would go to the nearest Apple store.  This even tho I bought the unit used - it is still covered.  Now I have to make a 100 mile round trip to the Apple store, since Apple won't send the new one out in the mail, even if I return mine first.  And Apple won't pay for my gas.  So that's the mostly good and some bad news.  I hope that the new unit won't have this problem, but I think the bigger issue is that since Apple knew about the problem that affects certain serial numbers, why don't they post that information on their support sites or just make it findable by a Google search.  Whenever I have had a problem with Windows, I have always been able to find a Microsoft article or fix addressing it by doing a Google search, but Apple, always desiring to be arcane and opaque, isn't interested in this approach.  In fact, why not just put together a "known problems" site for Apple products so that users can find this kind of information easily, without having to put out $19.95 for technical support that isn't needed, and wasting their own time (and money, as in my case, for gas).  The bottom line is that all of the people with this problem who posted (and there are many) were apparently ignorant that Apple KNEW ABOUT THE PROBLEM AND WILL REPLACE THE BAD UNITS.  This is because, I am sure, they don't want to shell out the $19.95.  Anyway, hope this helps someone.  I doubt if Apple will listen to the suggestion.   Good luck..