I'm getting an 'Oops, Sorry you rsession has timed out' message when I try to log in to make a genius appointment?

I'm getting an 'Oops, Sorry you rsession has timed out' message when I try to log in to make a genius appointment? I've been trying for half an hour and still haven't had any luck, my login and password are correct - can anyone advise please?  I got this message logging into the website but there isn't an option for that on the support communities.
Thanks!

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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