I'm getting annoying pop-ups on Safari; MacKeeper, Free Cam Secrets, Chrome User Survey.
I've followed (I believe correctly) the directions in The Safe Mac to check the launch files and it always says nothing is found. I've also checked Safari's Extensions. The only thing I've done recently is install Photoshop Elements 10. Other than that, nothing's changed. I don't know what more to do and I've got a tremendous headache! Please help. (If I've not posted correctly here, I apologize; this is my first time doing this.) BTW, I'm running Windows 7 through Parallels but that hasn't presented any problem. The pop-ups started in just the last few days.
Here's the EtreCheck
Hardware Information:
iMac (20-inch, Mid 2007)
iMac - model: iMac7,1
1 2 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
ATI,RadeonHD2400 - VRAM: 128 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 3:35:29
Disk Information:
ST3250820AS Q disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (166.44 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Primax Electronics Apple Optical USB Mouse
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
HP Deskjet 3740
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.logmein.logmeinblanker.plist Support
[not loaded] com.logmein.logmeinserver.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.logmein.logmeingui.plist Support
[not loaded] com.logmein.logmeinguiagent.plist Support
[not loaded] com.logmein.logmeinguiagentatlogin.plist Support
[running] com.sophos.uiserver.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
User Login Items:
AirPort Base Station Agent
iTunesHelper
AdobeResourceSynchronizer
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
CouponPrinter-FireFox: Version: Version 1.1.5
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Move_Media_Player: Version: npmnqmp 071505000006 Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Paragon NTFS for Mac ® OS X Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 77.08 GB
Destinations:
IMAC [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 1
Oldest backup: 2014-04-08 18:32:13 +0000
Last backup: 2014-04-08 18:32:13 +0000
Size of backup disk: Excellent
Backup size 931.19 GB > (Disk size 232.09 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
2% com.apple.WebKit.WebContent
1% prl_vm_app
0% prl_disp_service
0% SystemUIServer
Top Processes by Memory:
999 MB prl_vm_app
217 MB prl_client_app
172 MB com.apple.WebKit.WebContent
119 MB InterCheck
115 MB com.apple.IconServicesAgent
Virtual Memory Information:
30 MB Free RAM
1.08 GB Active RAM
1.06 GB Inactive RAM
1.78 GB Wired RAM
2.53 GB Page-ins
21 MB Page-outs
I appreciate any help I can get.
The router has been hacked to direct DNS queries to a malicious server.
Follow the manufacturer's instructions to reset it to the default state. Usually that involves inserting the end of a straightened paper clip or a similar tool into a pinhole somewhere in the back of the device, and pressing a switch inside for about 15 seconds. The pinhole may be marked "RESET."
Repeat the initial setup process. Make sure the router does not allow remote setup from the Internet (WAN port), if it has that feature—most do. The DNS servers should be set automatically by your ISP.
If you have a wireless network, it must be secured with WPA 2 encryption. The passwords for the network and the router must each be a string of at least 10 random upper- and lower-case letters and digits, and they should be different. Any password that you can remember is weak.
You are wasting your time deleting files on the computer. Those files are not related to the problem in any way.
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