I'm getting error 4960 when trying to download Photoshop Elements 12 trial to my Mac

I have been trying to download the trial for Photoshop Elements 12 to my Macbook Pro but I'm getting and error message 4960.  Can anyone suggest where it's going wrong?  Many thanks.

New User when exactly are you receiving error 4960?  Is it during the download or when you try to install? 
I would also recommend reviewing http://forums.adobe.com/message/4301394#4301394 which discusses this topic.

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