I'm getting # marks when printing from Word to .pdf; what's going on?

I recently reinstalled OS and all software, including Acrobat 9. (No virus, just like to freshen things up on the system.) Now, when I print from Word to a .pdf file, I get # marks inserted near header and footer. This never happened before. I unchecked the box (under properties) that says, "rely on system fonts only; do not use document fonts" and that made them go away, but I never had to mess with that previously. Is that, in fact, the solotion, or is there something else going on that needs to be corrected?
Thanks

The check box was checked by default. I made no revisions to the settings after reinstalling Adobe.
As noted, this had never happened before. The document was a letter with a letterhead graphic inserted (.png I believe). When I pulled up various old letters I prepared using the letterhead template or even the blank letterhead template itself and printed to .pdf, the # marks showed up, whereas that had never happened previously. Again, though, I made no changes to the default settings, so I'm wondering whether unchecking the check box really did take care of the problem or is just "masking" or "hiding" some other issue.

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