I'm getting prompted to update adobe acrobat 9.5.5 which I have deleted. I am currently using 10.1.13. It is still asking me to update 9.5.5 (can't find anything using it) I have tried to cancel the updates for 9.5.5 but it only recognizes the 10.1.13 ver

I'm getting prompted to update adobe acrobat 9.5.5 which I have deleted. I am currently using 10.1.13. It is still asking me to update 9.5.5 (can't find anything using it) I have tried to cancel the update prompts for 9.5.5, but it only recognizes the 10.1.13 version. Suggestions? Am I missing something? It's driving me crazy!

Hi ncm72,
Could you please let me know what version of OS are you using.
Also, go to Control Panel/System Preferences in Windows/MAC and check whether Acrobat 9 is shown under installed programs list.
You might also try running Acrobat cleaner tool to remove all traces of previous versions of Acrobat:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then, install Acrobat X again from the link mentioned below:
Download Acrobat products | Standard, Pro | XI, X
Let me know if this works.
Regards,
Anubha

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