I'm getting the run-around. Can someone please help me with a rebate problem?

I purchased a Samsung W/D from Best Buy with the free vacuum offer. It was delivered and I submitted my rebate request. The submission page said to wait 6 to 8 weeks for processing. I waited 8 weeks and then became concerned. When I called the rebate center they said they had no record of my submission. Obviously, the online process failed. I understand technology doesn't always work, but the operator and manager told me I would now not be able to get my rebate and only offered a mailing address to complain. I am EXTREMELY frustrated. First, because the only reason I purchased these units was for the rebate and now I cannot return them to Best Buy because of the time elapsed. Second, if I was aware that there was a problem with the submission I would have been able to fix the situation. The website said all was OK, and all the information said to wait 6-8 weeks. Why would I have checked in before that time? Now I'm told I'm too late to fix it??? All I want is the vacuum cleaner I was promised when I purchased the W/D. Can someone please help me?

Hello ChadMelton,
I have a hard time passing up offers for free products, so I understand how such an offer could influence your decision to buy. I'm wholly disappointed to read, though, that your rebate experience didn't go smoothly and that the manufacturer seems to have been less than cooperative. I would be frustrated too under such circumstances!
I was unable to locate your purchase using the information you provided when you signed up for Best Buy Unboxed. I would like to look into this situation on your behalf, but will need more information to begin. If you will please send me a private message that includes your full name, telephone number, order number and/or the Customer Service PIN from your purchase receipt, I'll get started.
I'm very grateful that you wrote to us with your concerns.
Sincerely,

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