I'm Getting WARNING ITMS-9000:

Hi in Ttunes Producer after validation I am gettting two warning itms-9000 messages they are:
WARNING ITMS-9000:"WHAT_AM_I.ibooks : assets/search/searchIndex.xml : instance attribute 'serving' does not match term 'serv' This error occurred 1564 times." at Book (MZItmspBookPackage)
WARNING ITMS-9000: "What_am_i_sample.ibooks : assets/search/searchIndex.xml : instance attribute 'anyone' does not match term 'anyon' This error occurred 480 times." at Book (MZItmspBookPackage)
Can anyone tell me how to fix this

I got a similar issue with the same error code but a different word.
The strange is that the error message pops up after a successful delivery. I talked to the customer support, send them a screenshot and the next day the book was online, no further questions.
It seems that they are having quite a mess on theri hand with the code. I have another issue with an updated book that is going on now for over two weeks. THe team was working to fix the bug but a lot of things get messed up in the meantime. At least, the good thing is that there are people you can get on the line, talke to specialist and escalate things (and they admit that they are having issues, not that common for Apple).
Hope that helps
Edgar Rothermich
http://DingDingMusic.com/Manuals
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'

Similar Messages

How to solve this WARNING ITMS-9000

Hi everybody,
I'm getting this error when I submit my app. Anyone now how to solve this ITMS-9000 Warning? I'm quite tired about trying to upload it...
Thank you very much!

I'm sure you got this figured out by now but I will post a reply in case anyone else has this issue in the future.
What I just found with my error was that I set my version number as "1.0" and in itunes connect it was named "1"
It looks like one of yours is named 1.0.14 and the other is named 1.0 in ITC.
Apple should still approve it but to be sure, I rejected the binary with the edit and it went right through.

WARNING itms-9000: "missing 64-bit support" starting February 1 2015, new IOS apps uploaded to the app store must include 64 bit.

How to solve this problem i am stuck here

Just found Chris' comment on an Adobe forum: Re: AIR 64-bit Required By Apple from February 2015

Application Loader : Error ITMS-9000. Invalid Bundle

I have created an app with Adobe DPS. I tried to submit it with the Application Loader. I got "error ITMS-9000 "invalid Bundle.The bundle viewer.app does not support the minimum OS Version specified in the Info.plist."
Also an exclamation mark with "The app references non-public selectors in viewer.app/viewer: consume:
and
WARNING ITMS-9000: "The executable 'viewer.app' is not a Position Independent Executable. Please ensure that your build settings are configured to create PIE executables. For more information refer to Technical Q&A QA1788 - Building a Position Independent Executable in the iOS Developer Library."
Does anyone know how to deal with this?

This is an error with Apple's submission verification and you will need to open a developer support request with them. See Re: "Invalid Bundle." "...viewer.app does not support the minimum OS version specified in the Info.plist" for more details.
Neil

I am getting the following error: Unable to authenticate the package: B_SPACE_NUTRITION.itmsp ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)

I am getting the following error when attempting to deliver my iBooks Author book package via iTunes Producer: "
Unable to authenticate the package: B_SPACE_NUTRITION.itmsp
ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)"
I understand that there's something wrong with the TOC file (.ncx), but I have tried everything and nothing seems to work. Every section of the TOC is labeled, so not sure why the navLabel issue is happenening.
Any help is GREATLY appreciated! Thank you.

Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
So, in complete frustration, I decided to transfer my content page by page from the blank template I downloaded from a vendor online to one of the "textbook" templates in IBA. This was a long process as I had to unlock and clear out the formatting of the template. But, once that was done and content was transferred over, all was good. I submitted/delivered the same content and preview book within the new template and it went right through the first time (all metadata was exactly the same as well).
Now, the iBookstore approval waiting process begins!
Good luck!

Has anyone been able to upload an ibooks file with audio only files (m4a) in it? I keep getting the following error message during the upload in iTunes Producer: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets.

Has anyone been able to upload an ibooks file with audio only files (m4a) in it? I keep getting the following error message during the upload in iTunes Producer: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets. then it names the file as an m4p file. Everything works beautifully on the iPad through Preview, and validates through iTunes Producer up until the attempted upload. If you've been able to accomplish this, please let me know how you prepared your audio files. Many thanks.

Hello Fellow iBook Authors!
Today I received the same error that you all have been discussing. I tried selecting the DRM
and this did not work for me, though I'm glad it did for some. Here's what I did as a work-around. . .
Since iBooks Author did not have a problem with Videos, I simply used one of my video programs, ScreenFlow to turn the audio into a video file m4v. I added an image and extended the length or timing of the image to span the length of the audio file. Then exported as an .mov. I then opened QuickTime and opened the file and exported the file to iTunes.
You can use iMovie, Camtasia or any other progam that will allow you to export the audio as a movie file. Does this make sense? I hope this helps, at least in the short-term.
Michael Williams

I successfully uploaded a book using iBook Author. I need to make a correction. I keep getting this error message: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage)

I appreciate any help or assistance. I have been trying to update one of my books for for the past few days with no success. I really just need to change two letters. But since I was updating I thought I would make a couple more improvements. I clicked disable portrait and made my pictures a little bigger to fit the whole page. But now I keep getting this error for multiple sound effects throughout the book. ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage). I did not change the audio. The audio files are placed in widgets. I had no problem the first time it uploaded. I have recreated my whole book from scratch and it still does not work. Does anyone have a suggestion? Thank you for your attention to my question.

Florida author wrote:
Could it matter that I am dragging my audio files onto my document? They appear to be in a widget once dragged in. I use the widget insector to make changes. However, I did not go to the top of the screen and click widget and then insert my audio file.
I don't believe that would make any difference. Drag-and-drop is just a UI shortcut for using the menu items.
Also some of the audio file were used in previous books. Would that cause an error?
No. Each book is a stand-alone entity. It doesn't matter if the same audio file appears in another book.
From what people have reported here, it looks like there is a bug in the submission system. Other than trying the suggestions posted in the linked-to thread, I don't think there is anything you can do to fix it.
I would submit a bug report to Apple though. Quite a lot of people seem to be affected by this problem, and if they hear about the same problem from lots of different sources, that will (presumably) elevate the importance of fixing it.
Michi.

ERROR ITMS-9000: "META-INF/container.xml must contain one and only one root file reference."

Hi all,
After correcting a table-of-contents error in my .epub file, I am unable to upload it via iTunes Producer. It lists this error message:
ERROR ITMS-9000: "META-INF/container.xml in 9780615431727.epub must contain one and only one root file reference." at Book (MZItmspBookPackage)
The file has been verified and only has one root file reference in the container.xml file.
Has anyone been able to find a solution to this problem?
Thanks!

Hello Forum Users…
For those of you who have run into the upload roadblock, getting an error message similar to this:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/slm/Desktop/MUSIC to PICTURE for IBOOK/2012 MTP for iTUNES Bookstore/9780615600918.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615600918.itmsp
                    ERROR ITMS-9000: "OPS/ibooks.ncx(5): 'p50': fragment identifier is not defined in 'OPS/content9.xhtml'" at Book (MZItmspBookPackage)
Following is a "specific" fix, but the idea of the fix will help you with your specifics too.
I tried for 17 days to upload a book that looked and worked perfectly in iPAD via Preview.
After many discussions with Apple, who to their credit stayed with me over 2-3 days, I decided to play a hunch.
I went into a duplicated copy of the book and on every page, (because the error message was not telling the whole story), looked for what InDesign would call "Overset Text."
Now... the "flaw" in iBOOK Author (hint) is that it won't advise you of this "overset text" as does InDesign.
And to compound the matter, the exported ePUB document WORKS in iPAD Preview.
See Screenshots from InDesign:
Okay... Couldn't add it but it is a Warning Box that says there is overset text. (Characters which exceed the text box.)
Nevertheless, I played this hunch, and sure enough found a few boxes with the + in them. In other words I clicked on EVERY text holder and every text block in the entire document.
Where I found + signs, I simply deleted some carriage returns from the iBOOK file... (please note… carriage returns and literally empty spaces that caused the overset text) and then erased all previous copies of the Music to Picture Book on my hard drive, iTUNES and iPAD.
The result? A "text-book" upload with no snags! As my Son would say… "Victory!"
So, first make sure that you are using only PNGs, Jpegs and Movie files to iBook Specs. Then... make sure there are no overset text boxes, which you must do manually.
Enjoy & Godspeed!
Steve
Stephen Melillo, Composer
STORMWORKS®
209 Spinnaker Run
Smithfield, VA 23430-5623
USA
v/f 757-356-1928
stormworld.com
“History is a vast early warning system.” Norman Cousins, editor and author (1915-1990)
"This will be our reply to violence: to make music more intensely, more beautifully, more devotedly than ever before." Leonard Bernstein
“If you have a chance to help someone, and you don’t, you are wasting your time on this earth.” Roberto Clemente

ERROR ITMS-9000 Errors

I am trying to submit a book via iTunes Producer (Ver 3.0) but I keep getting the below errors. Can you someone help me figure out what I need to change in my epub file to resolve these errors. I would be SO apprciative of any help you give us. Thank you!
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0019.xhtml(5): value of attribute "xml:lang" is invalid; must be an RFC 3066 language identifier" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: could not parse OEBPS/Text/index_split_000.html: duplicate id: heading_id_2" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0026.xhtml(44): element "blockquote" incomplete; expected element "address", "blockquote", "del", "div", "dl", "h1", "h2", "h3", "h4", "h5", "h6", "hr", "ins", "noscript", "ns:svg", "ol", "p", "pre", "script", "table" or "ul" (with xmlns:ns="http://www.w3.org/2000/svg"). This error occurs 5 times." at Book (MZItmspBookPackage)

May I suggest you look at the top of this page and clcik the Apple Support Communhities link and look for the iBooks Author > "Creating ePubs" discussion group who are perhaps more likely to help.

ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:la

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

ERROR ITMS-9000: "File given does not match type JPEG ... Image is likely corrupt

Hi ALl,
On compliing my book get these errors with ITunes producer...I've resaved the files out with photoshop and they seems fine?
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Umran/Music/iTunes Producer/Playlists/9780957408654.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780957408654.itmsp
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1cf629f[userString=An unknown error occured while parsing. Image is likely corrupt. Exception message: null]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1801285[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1e056e9[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@11d58e0[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@127c00e[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-5107: "VirtualLandscapesTheModernEra20002012.epub: Fixed-layout books must supply a text or bodymatter starting location in the guide." at Book (MZItmspBookPackage)
Any advice??? Hope someone can help!

iBookstore Publisher Support send me a fast response email which included some helpful info:
Please make sure that all image files inside the ePub end with one of the following: ".tif", ".jpg", or ".png" and that the file itself matches the file extension type. To check if the image file matches the file extension type, please right click on the image then select "Get Info". Once the info tab appears, please make sure that the file extension type of the image file matches the "Kind" found under "General".
For further information regarding embedded images, please refer to the iBookstore Asset Guide, which is available for download in the Deliver Your Content module in iTunes Connect.
And they INCLUDED THE TRANSPORTER LOG (!), the log generated by iTunes Producer as it tries to upload a book. We were able to search for the Validation Error # within the log and find out which image Producer was trying to upload when it encountered an error. Turns out the problem was a corrupted screenshot jpeg.
Grateful!

Error ITMS-9000: Invalid Segment Alignment

Hello everyone,
This is my first time submitting an app to the app store. I've done ad-hoc distribution before, but my client needs this app on close to a thousand of their iPads, and they have corporate offices everywhere, so B2B is the way I have to go.
Everything is built and tested and works fine. Certificates and Provisioning Profiles are all fine. I am at the last possible step and when I go to submit the .ipa file in Application Loader 3.0, I can't shake this message...
ERROR ITMS-9000: "Invalid Segment Alignment. This app does not have the proper segment alignment and should be rebuilt with the latest version of Xcode. Please contact Developer Technical Support if you need further assistance."
Here's the details...
The app was built in Adobe Flash CC 2014 using AIR for IOS 14.0. I used my PC for the actual building/publishing of the app and then transferred the .ipa file to my Macbook when I tested it and everything was finalized by the client. Application loader will not let me deliver the app to iTunes connect for submission. I keep getting this error.
I've tried everything I can think of. I've installed Flash CC on my Macbook and tried publishing again. All the Certificates and Provisioning Profiles were made and downloaded on the Macbook. I've tried submitting .ipas that were published in AIR for IOS 14.0 and 13.0. I've tried uninstalling xCode 6 and Application Loader 3 and using older versions. So far, nothing has worked.
Has this happened to anyone else? I'm really in a jam here. My client needs their app and I can't fix this last issue. It's very difficult because Adobe Customer Support says that the problem is Apple's Application Loader since the app works fine and distributes without problem ad-hoc. Apple Customer Support says they can't help either, since the app was built in a 3rd party software and not in xCode. If anyone can point me in the right direction, that would be amazing.
Thanks,
Lee

There's a huge issue with this on Adobe's developer forums.
This issue is happening to people everywhere, and it's only been happening for about 20 days or so. Before that Flash CC apps uploaded fine.
There is a successful workaround to the problem that a couple of guys came up with, but it's all terminal coding kind of stuff, and that's miles beyond my comprehension. That kind of coding is way past me, which is why I built it using Flash to begin with, because Action Script is simple. It would take me longer to figure out the work around that it did for me to build the app itself. lol
Any other ideas???

ERROR ITMS-9000 with remote MP4 video

Hello,
We have created an ePub and we are trying to publish it with iTunes Producer. The book contains embeded videos. The videos are not included in the ebook but hosted remotely since they total 1.5 GB and we need to mantain the ebook size very small.
When we try to upload the epub file, we get the following error from iTunes Producer :
ERROR ITMS-9000: "Error Parsing file /OEBPS/http://www.ourwebsite.com/ebookname/videos/video.mp4" at Book (MZltmspBookPackage)
Any suggestion on how to solve this problem ?
Thank you

Hi. Me too, I have the same problem. Did you solve it?
The epub is validate with epubcheck, it is also possible to read it with iPad, watching regularly the videos, but apple store doesn't approve it.
Is there anybody who can help?
Thanks

ERROR ITMS-9000 "File given does not match type JPEG....

I'm trying to upload our iBook. I first did an export outside of publish, then did publish and reloaded everything under the .itmsp file publish created. About 10 minutes into the upload, I received a message that read:
1 Apple's web service operation was not successful.
2 Unable to authenticate the package ISBN#...:itmsp
3: ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@387eb9b2[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
4 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@6bad662[userString=Thi s file does not start with a start of image marker.] at Book (MZitmspBookPackage)
5 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@450fcee3[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
6 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@69c736ea[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
7 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@15e672e7[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
8 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@4c812a6ec[userString=T his file does not start with a start of image marker.] at Book (MZitmspBookPackage)
9ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@54180fd6[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
Any suggestions would be greatly appreciated.

I had done screen shots on the iPad and then emailed them to my Mac. I then worked to cut the black bar off the top, but some how Photoshop wasn't saving them correctly. I couldn't even reopen them in PS. So, I downloaded them again, went back in, saved them as .jpegs and then reuploaded. That solved it. It was quite bizarre.
Now trying to get the description listing right in the iBookstore.
I wrote the piece out, I thought in TextEdit. Then pasted it into the box in iTunesProducer. When I was getting the error message above, it also was saying that there's a 4,000-character limit. So, I copied it into Pages and did a character count and saw 3,887. I still had to cut about 500 chactacters out. Support responded and said I was still very close to the limit, so I don't know what it was they were counting. My Pages counter said it was close to 3,300....
My problem now is that they have bullet points on lines with no text now. They've fixed it from how it was first diplaying. So, I'm trying to get that cleaned up. It's their fault, but it looks like me, the publisher, is the one who is clueless......
Here's the link to our iBook!
http://itunes.apple.com/us/book/2012-science-prophecy-ancient/id555557425?mt=11

Error ITMS-9000 - iBooks delivery

Hello everybody.
I have made a ebook, that i want to publish to iBooks store.
I have made the ebook in Pages.
When i try to to publish the epub to iBooks store with iTunes Producer i get the error ITMS-9000.
I have some pictures in my ebook.
What shoud i do?

It looks like a possible encoding problem. You should try making sure that the path of those files does NOT include any words with accented characters in them, like Sk?rmbillede appears to be. Also no spaces probably.

I'm Getting WARNING ITMS-9000:

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