I'm having a dreadful time with unauthorized changes to my phone plan. I've been told I can't get credit for unauthorized insurance added. What kind of customer service is this?

This all started when I went to Verizon to buy a new phone. The salesperson forgot to activate the device so I had to go back to the store before I could use the phone. I told her no changes to my account but she added insurance which I didn't notice until receiving my bill today. Now I'm told I can't be credited for the charge.

As long as it's less than 3 months, if you keep calling you'll find someone who will do it.

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Playbook issues and blackberry refuses to help? What kind of customer service is this?

Sent and email to CS and was sent back an automated response that sorry they are not able to help with my issues of the playbook constantly freezing and the fact that the HDMI port has NEVER worked. This is ridiculous, I though Blackberry was a good company, now I'm not so sure.

Have you tried the support telephone number for the playbook in your country?

I'm trying to install CS three premiere Pro I get a message installer database corrupt please contact Debbie customer service if this problem continues

Well trying to install CS three I get a message the installer database is corrupted please contact Adobe service if this problem continues

CS3 forever if the installer database is corrupted then you will first want to install with a fresh copy of the installation files. You can download a fresh copy of the CS3 installation files at Download CS3 products.

I'm having a hard time understanding the best way I should have my color settings, set. Can I get someone's help with this?

I am scanning old photographs with an Epson V750 Pro and have a question on how my Photoshop should be set, or how the scanner should be set.
I have Photoshop 7.0 and it works fine, but I have started scanning some old photographs with my new Epson V750 Pro scanner and every time I go to open a scanned photograph, I receive a message reading:
My Photoshop's color setting are "custom" set: I never changed anything, but this is how I've always ued it and have never had any problem before. Is there a better way it should be set?
Right now these are the Color Settings:
Should any of these settings be different? If something in Photoshop should be changed, what should I do? I don't want to be asked this every time I open a scanned image.
Or, should any of the settings in the Epson Scanner when scanning?
Right now:
The other color settings available are 48-bit Color and Color Smoothing, but sometimes when I use the 48-bit Color, Photoshop will give me an error when I go to save the edited scan, telling me there isn't enough space to save it. I have no idea why this happens because there is plenty of space, but I end up having to change the scan to 300dpi to save it.
Well, I don't know if any of this makes since, but I would love to receive any help. I would like to understand why I am having this problem and how the color settings should be, so I don't have this trouble anymore.
Thanks,
Sean

In Epson Scan, click Configuation at the bottom of the main window, and try these settings.
If it doesn't work, I think it'll be ok converting to sRGB in Photoshop,
Edit: You can set PS to convert to sRGB automatically under Color Settings > Color Management Policies > RGB.
But if you can control it from Epson Scan, that's probably preferrable.

My itunes account was hijacked. how do i get credit for unauthorized purchases?

i will submit a challenge with my bank, but would like to know how to challenge the charges with itunes directly.

This is an issue for your bank, or your credit card company.
You need to change your password.

HT4009 how can i get refunds for unauthorized app purchases?

My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?

Look at the link Diavonex posted.
Or see:
Refunds from the App Store or iTunes Store

HT204370 how can i get credit for an unauthorized purchase?

my 5 year old son purchased a movie on my apple tv without permission. Is there any way to have it removed from the download and get credit for the purchase?

You may have a chance here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Purchased Sketchbook Pro 6 for iPad, didn't know it was just for the computer. Can I get credit for this.

Purchased Sketchbook Pro 6 for iPad. Didn't know it was for mac. Can I get Credit for it? Paid 59.99 for it.

Not sure what you mean. The Apps Stores for the iOS Devices and for the Mac are completely separate. You cannot purchase a computer app for an iOS device or an iOS app for a Computer. There's a Sketchbook Express for iPad that is free, and a SketchBook Pro for iPad that is $4.99, but no Sketchbook in the iPad app store that is $59.99.
GB

How do I get help for unauthorized purchases of apps?

I am having difficulty finding a way to get credit for unauthorized purchases in iTunes

You will have to wait for them to get back to you.
There is no telephone support.
If you do not get a reply in two days then try again.

I'm having a hard time with my sound blaster z sound card to sync with cs6. Can anyone share with me

I'm having a hard time with Adobe CS6 synching up with my soundcard. Latency settings and other applications are challenging at this time. I had 3.0, but my Windows 7 computer is now "deceased". Please help.

I endorse everything that Steve just said but to try and get you going while you're shopping for an audio interface more suitable for sound work than use as a doorstop, try the following:
Go to the Windows sound control panel and make sure the SB card is selected as the default on both the Recording and Playback tabs. On the advanced menu for both, set the bit depth and sample rate to either 16/44,100 (CD) or 16/48,000 (Video) depending what suits you best. Note that your SB card only works natively at 16/48,000 so anything else involves a conversion that the card hides from you.
Go to the Windows Control panel and, under the sound section, turn off all system sounds (since they can hijack your sound card). Close every other application that may want to use the sound card (internet for example).
In Audition, go to Edit/Preferences/Audio Hardware. Set the device class to MME. On the drop down menus set the Default Input and Default Output to be your Soundblaster. On the Master Clock set it for the SB Output (this'll likely be default). Set the latency at around 200ms (you may need to increase this later if your playback stutters--or you can try decreasing it until you get stutter, then take it back up a bit. Set the sample rate to whatever you selected on the Windows Sound Control Panel.
The Soundblaster will likely have installed it's own control menu. Go to this and select Mic or Line as appropriate for the input and whatever you need for the output. I can't be more specific as SB keep changing what they call things.
Hopefully this'll get you going even if it's not the best compromise for quality and latency.

I am having a hard time with fcpx, it is running so slow. i upgraded my ram to 12 and have cleaned up my computer to run faster and have changed all my files to proxy files but it is still running SO slow. please help!

I am having a hard time with my fcp x running so slow. i can't even move my mouse without the time wheel coming on and staying up for at least 20 some seconds. I have upgraded my ram to 12 and changed all my files to proxy files; also i cleaned the crap out of my computer removing all other media files I didn't need and it is still running the same. Please help! I have a deadline on my short film to be submitted and I can't finish it like this. Oh also it ran fine in the beginning but and one day it just started doing this out of no where. Anything will help! Thanks

In addition have you got FileVault switched on as that will kill performance.

Why do i keep getting these mackeeper and holds everything having a hard time with mack when on line

I am new with MAC and recently when on line i am having a hard time with links , it either don't work the link, or my search goes slow and then i get this mackeeper message holds everything. Help

Check the links below for options to remove the Adware.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071

Corrupted iPod, Restored several times with no change.

Everytime I attach my iPod to iTunes(I sometimes have difficulty getting it to recognize), it says that "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod." I have restored literally about 30 times, with no change in this. This wasn't a problem until I downloaded the new iTunes. I've tried reinstalling the new iTunes, with no luck. I've been looking for my iTunes CD that came with the iPod, and I am hoping that may be the fix to the problem. If anyone else has had this problem and has found a way to fix it, please inform me. =)

I'm right here with ya. I've got the same exact problem to the letter of what you said. Lemme know if you get an answer.

I have some content in my library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

I have some music content in my itunes library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

Hi Pez,
iTunes in the Cloud is not iCloud. Any songs that you have purchased but have not downloaded (or have deleted), go to iTunes in the cloud. The setting I mentioned will show all of your purchases in the various views in the Music app, whether they are on your device or not. If you turn that setting off, you will only see items that are actually on your device.
Glad to hear the second sync worked! But if they all start appearing again, make sure that setting is turned off
Cheers,
GB

I'm having some trouble transferring audio books to my iPhone. It usually takes 3 or 4 tries to get all the parts transferred. I didn't use to have this problem - all parts would transfer in one try.

I'm having some trouble transferring audio books to my iPhone. It usually takes 3 or 4 tries to get all the parts transferred. I didn't use to have this problem - all parts would transfer in one try.

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

I'm having a dreadful time with unauthorized changes to my phone plan. I've been told I can't get credit for unauthorized insurance added. What kind of customer service is this?

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