I'm having a problem with software keyboard. It somehow switched to AZERTY even though I have selected QUERTY. ???!!!

Software keyboard has somehow switched to AZERTY and I can't switch it back to QUERTY even though this is the setting I've selected. Any ideas? Thanks, everyone!

1)      Tap “Settings”
2)      Tap “General.” This is found on the left hand panel of the Settings Screen.
3)      Tap “Keyboard.” This is located on right hand panel of the Settings Screen towards the bottom half.
4)      Tap “International Keyboard”
Now change your keyboards settings...

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I'm having a problem where Firefox keeps asking for my Amazon password, even though I tell Firefox NOT to remember this password. In Firefox options, Amazon is clearly listed as a site for which not to save passwords.

I'm having a problem where Firefox keeps asking for my Amazon password, even though I tell Firefox NOT to remember this password. In Firefox options, Amazon is clearly listed as a site for which not to save passwords.

Do not use [[Clear Recent History]] to clear the "Site Preferences"
Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

MORNING HAVING A PROBLEM WITH MY Z10 WHEN I SWITCH ON IT SHOWS THE LOADING LOGO AND NEVER COMPLETES .YOUR HELP WOULD BE APPRECIATED THANKS

MORNING HAVING A PROBLEM WITH MY Z10 WHEN SWITCH ON IT SHOWS THE LOADING LOGO AND NEVER COMPLETES THE LOADING PROCESS.YOUR HELP WOULD BE APPRECIATED

Checkout this thread: http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-loading-logo-on-starting-up/td-p/2517909

Hi, I'm having a problem with my first gen. iPad switching back to the apps page by itself. This started after upgrading to ios5. It will do this from safari or kindle. I have turned it off manually as suggested by a tech rep. without any improvement.

Hi,
My 1stgen iPad keeps. Switching back to the apps. Pages by itself after installing ios5. I have shut it down manually as suggestedby a tech rep but the problem still exists.
Thanks, Jim

1) This is because of software version 1.1. See this
thread for some options as to how to go back to 1.0,
which will correct the problem...
http://discussions.apple.com/thread.jspa?threadID=3754
59&tstart=0
2) This tends to happen after videos. Give the iPod a
minute or two to readjust. It should now be more
accurate.
3) This?
iPod shows a folder icon with exclamation
point
4) Restore the iPod
5) Try these...
iPod Only Shows An Apple Logo and Will Not Start
Up
iPod Only Shows An Apple Logo
I think 3,4, and 5 are related. Try the options I
posted for each one.
btabz
I just noticed that one of the restore methods you posted was to put it into Disk Mode First rather than just use the resstore straight off, I Have tried that and seems to have solved the problem, If it has thank you. previously I have only tried just restoring it skipping this extra step. Hope my iPod stays healthy, if it doesnt its a warrenty job me thinks any way thanks again

Hello, I am having a problem with my trackpad. Somehow it popped out and the top layer has cracked.

I don't know how, I just came home one day after school and it was just like this. I don't have any money to spend to get it fixed, and I was wondering if there is anyway I can just fix it on my own. I've tried pushing it back down but it won't stay down. I don't know if I should get super glue and clamp it down and fix it that way, but I don't want risk shortfrying something in there. I am currently using a wireless mouse, and I'm fine with using it, I just want the track pad to come down so nothing just falls in and the problem worsens.

Bring it to an Apple store or AASP. Don't be surprised if they don't believe that it "just happend."

Having a problem with PEAP and Cisco 2960 Switch

Hi All,
    I am attempting to use PEAP with a LDAP backend on FreeRadius witht he MS Supplicant. I have it all working, in debug on the Radius server I see it sending all the information, the tunnel, medium etc. but with PEAP the Cisco switch is not changing VLANS. If I install the Cisco or Juniper client it works just fine if I use eap-mschapv2 but peap-mschapv2 does not switch the port to the right vlan. Is there something extra on the switch I need to do to allows PEAP or is there something on the FreeRadius?
    The only difference between the PEAP and EAP versions that I can tell is that the PEAP authenticates ands the information is sent once(according to the debug on the Radius server) where as with the EAP the connection information is sent several times, that is I will see the Tunnell and medium info sent more then once in the Radius log for just one login.
Any ideas?

Thought I mentioned the client in the first post, I am using the 3 different types of clients with a goal of getting the MS client to work. I am using the Juniper Odyssey client, Cisco CSSC client and the MS built-in client. I mentioned the EAP-MSChanpV2 because I tested that login so I could compare the Radius output with that of PEAP-MSChapV2. I did not release logs from the Radius server because it seems to be centered with something on the switch changing Vlans but if you want output I can give that..
CSSC Client pops out:
14:25:08.453 Network Connection requested from user context.
14:25:08.468 Connection authentication started using the logged in user's credentials.
14:25:08.468 Port state transition to AC_PORT_STATE_CONNECTING(AC_PORT_STATUS_STARTED)
14:25:08.796 Port state transition to AC_PORT_STATE_UNAUTHENTICATED(AC_PORT_STATUS_8021x_FORCED_UNAUTH)
14:25:09.828   Port state transition to AC_PORT_STATE_AUTHENTICATING(AC_PORT_STATUS_8021x_ACQUIRED)
14:25:09.843   Identity has been requested from the network.
14:25:09.875 Identity has been sent to the network.
14:25:09.890 Authentication started using method type EAP-PEAP, level 0
14:25:09.890 The server has requested using authentication type: EAP-PEAP
14:25:09.890 The client has requested using authentication type: EAP-PEAP
14:25:09.968 Profile does not require server validation.
14:25:10.031 Identity has been requested from the network.
14:25:10.031 Identity has been sent to the network.
14:25:10.046 Authentication started using method type EAP-MSCHAP-V2, level 1
14:25:10.046 The server has requested using authentication type: EAP-MSCHAP-V2
14:25:10.046 The client has requested using authentication type: EAP-MSCHAP-V2
14:25:10.078 Port state transition to AC_PORT_STATE_AUTHENTICATED(AC_PORT_STATUS_EAP_SUCCESS)
14:25:10.078 The authentication process has succeeded.
*************************Raidus Ouptut for PEAP:**************************
[ldap] user RadiusUser authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.7 seconds.
Waking up in 0.7 seconds.
Waking up in 0.1 seconds.
Waking up in 3.7 seconds.
Waking up in 0.1 seconds.
Ready to process requests.
Waking up in 0.9 seconds.
Ready to process requests.
Waking up in 0.9 seconds.
[ldap] performing user authorization for anonymous
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
rlm_ldap: object not found or got ambiguous search result
[ldap] search failed
rlm_ldap: ldap_release_conn: Release Id: 0
[pap] WARNING! No "known good" password found for the user. Authentication may fail because of this.
Waking up in 0.9 seconds.
Waking up in 0.9 seconds.
Waking up in 0.9 seconds.
Waking up in 0.8 seconds.
Waking up in 0.8 seconds.
Waking up in 0.8 seconds.
[ldap] performing user authorization for RadiusUser
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user RadiusUser authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.8 seconds.
[ldap] performing user authorization for RadiusUser
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user RadiusUser authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.8 seconds.
[ldap] performing user authorization for RadiusUser
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user RadiusUser authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.8 seconds.
Waking up in 0.7 seconds.
Waking up in 3.7 seconds.
Ready to process requests.
Waking up in 0.9 seconds.
Ready to process requests.
**************************Radius ouput for EAP******************************
[ldap] user Radiususer authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.7 seconds.
Waking up in 0.7 seconds.
Waking up in 0.1 seconds.
Waking up in 3.7 seconds.
Waking up in 0.1 seconds.
Ready to process requests.
Waking up in 0.9 seconds.
Ready to process requests.
Waking up in 0.9 seconds.
[ldap] performing user authorization for Radiususer
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user Radiususer authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.9 seconds.
[ldap] performing user authorization for Radiususer
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user Radiususer authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.9 seconds.
[ldap] performing user authorization for Radiususer
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user Radiususer authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.9 seconds.
[ldap] performing user authorization for Radiususer
rlm_ldap: ldap_get_conn: Checking Id: 0
rlm_ldap: ldap_get_conn: Got Id: 0
[ldap] Added the eDirectory password Whatever in check items as Cleartext-Password
[ldap] No default NMAS login sequence
[ldap] looking for check items in directory...
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 == "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 == IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 == VLAN
[ldap] looking for reply items in directory...
rlm_ldap: radiusServiceType -> Service-Type = Authenticate-Only
rlm_ldap: radiusTunnelPrivateGroupId -> Tunnel-Private-Group-Id:0 = "SomeVlan"
rlm_ldap: radiusTunnelMediumType -> Tunnel-Medium-Type:0 = IEEE-802
rlm_ldap: radiusTunnelType -> Tunnel-Type:0 = VLAN
[ldap] user Radiususer authorized to use remote access
rlm_ldap: ldap_release_conn: Release Id: 0
Waking up in 0.9 seconds.
Waking up in 3.9 seconds.
Ready to process requests.
Hope that Helps.

I need help syncing my contacts between Outlook and iPhone using iTunes. I followed the steps given and ended up with just email addresses showing in my contacts even though I have phone numbers and snail mail in my Outlook Contacts. Using Windows 7

I need help syncing my contacts between Outlook and iPhone using iTunes. I used the knowldge document and set it up to transfer my Outlook contacts to the iphone using itunes.
In contacts on the iphone I only see the email addresses.
Yet in Outlook I have email, snail mail and phone numbers.
I followed the knowledge document from iphone.
I did it once, didn't work so deleted all the contacts from the phone and tried again. Same result. I have a PC using Windows 7 64 bit.

You can't access an Exchange account via ActiveSync with the Address Book and iCal on your Mac.
You can access a MM account with Outlook on your PC at work and keep your MM email account server stored mailboxes synced between your PC at work, your iPhone, and the MM "cloud". Not sure about syncing MM contact info and calendar events with Outlook at the same time with an Exchange account.
This will not provide for syncing your Exchange account contact info and calendar events with the Addresss Book and iCal on your Mac because the accounts are separate.
You can access an Exchange account and a MM account at the same time with the iPhone's mail client, and sync contact info and calendar events over the air with both accounts at the same time. You can view combined contact info or separately for each account, and the same for calendar events.

I am having email problems with the new Lion. stmp, imap, etc. I have looked up google info and It is confusing when it comes to TS, SSL also, please explain how to set it up so my email goes out and comes in securely. Help

I am having email problems with the new Mountain Lion. stmp, imap, etc. I have looked up google info and It is confusing when it comes to TS, SSL also, please explain how to set it up so my email goes out and comes in securely. Help
Incoming Mail (IMAP) Server - requires SSL:
imap.gmail.com
Use SSL: Yes
Port: 993
Outgoing Mail (SMTP) Server - requires TLS:
smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587
Account Name:
your full email address (including @gmail.com) Google Apps users, please enter username@your_domain.com
Email Address:
your full Gmail email address ([email protected]) Google Apps users, please enter username@your_domain.com
Password:
your Gmail password
The Quick Answer
Follow the instructions below to set up IMAP1 access in most email clients.
Google Apps users, please follow the default instructions unless otherwise noted, replacing 'your_domain.com' with your actual domain2 name.
this is all greek to me. WHAT IS STARTTLS? On the first page of Apple set up there is a TLS certificate and it is marked NONE- should I change it to the long APPLE CERT option? The next page under ADVANCED: THERE IS A BOX SSL MARKED. Then IMAP Path Prefix - I put stmp.gmail.com.. is that right? Port 993 can use this one? as 456 doesn't work and 587 said it wasn't safe. Under AUTHENTICATION I used PASSWORD. Should I have used external client cert TLS?
Please help me set this up securely. Thanks

Apple - Support - Mail Setup Assistant

TS3048 I am having a problem with my wireless keyboard on my iMac

I am having a problem with my wireless keyboard on my iMac. Sometimes the keys seem to have a life of their own and I get a string of the same letter or symbol even though I only pressed the key once. Does anyone know how to rectify this?

Hello:
Try resetting the PRAM and SMC.
If that does not help, the KB is probably failing.
Barry

I am having a problem with pop pups and small windows with ads constantly opening up on my safari?? Thought that macs didn't get virus? this looks like one- any experts around? please help me fix it with your instructions? really don't know what to do...

Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanks

Those are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

HT204088 i am having a problem with my previous payment, its not excepting it?

i am having a problem with my previous payment, its not excepting it?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
If you just purchased the software and the redemption codes are coming up as invalid then the seller needs to resolve that. If you were able to acquire the serial number by redeeming the redemption code, then you should follow the seller's advice and contact Adobe support thru chat (when they are available).
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Problem with Virtual Keyboard in Apple Apps?

I am using an iPad 3 and have had Numbers and Pages apps since my iPad 1. I am suddenly having a problem with the virtual keyboard covering/hiding the text box where you type. For example, in Numbers: I double tap to type something in a cell and the keyboard comes up but the text box where it shows what you are typing is behind the keyboard. I haven't seen anyone else mention this problem. I have tried it both in landscape and letter orientation. I have deleted the app from my iPad and reinstalled it but that doesn't change anything. This is also happening in these apps on my iPhone 5. This started happening after the last OS upgrade. Anyone have any ideas? Is anyone else experiencing this problem?

No, I haven't seen that on iOS 6.
Have you tried restarting or resetting your iPad?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPad shuts down, then press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off".

Hi! i'm having a problem with my safari as unnecessary new tabs keeps opening overtime i open some link! is anyone experiencing something like this !

hi! i'm having a problem with my safari as unnecessary new tabs keeps opening overtime i open some link! is anyone experiencing something like this !

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Having connection problems with Mail after installing 10.9.4

I upgraded to 10.9.4 a few days ago, and ever since, I've been having connection problems with Mail. First, it stops downloading new mail automatically and second, it won't send any of my messages. When I try to send, I get a message that it is unable to connect.
Quitting Mail and restarting it seems to clear the problem, but then it happens again, maybe an hour or two later.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Csa 6.0 problem with software deployment tool

Hi Guys,
I am having some problems with csa 6.0 and a software deployment tool called capainstaller, it resides on the client and picks up packages on some server shares and executes them from there, or copies it locally. We have added it to the class that defines mass software deployment like we did in 5.2, which works fine in 5.2, in 6.0 we are getting alot of applications getting put into @untrusted, for some reason. I can't figure out if i am supposed to make general exeptions for shares and local directories where the deployment tool reads its packages from ? In that case which classes should i modify, i am seeing alot of classification from the module called Security - Untrusted Content Classification, and this gives me alot of headaches.

Well, the Mass Software Deployment class, is where you are supposed to put marimba, in 5.2 this was fine, and worked for most of the installations i have done. in 6.0 the big break came when i found out that you can't use UNC network paths in a file set, it just doesn't work. If you put it is a literal straight in the same field as the altiris and sms are in the built-in rules, that works, maybe your marimba agent is also part locally installed and part gotten from the network like ours is ?

I'm having a problem with software keyboard. It somehow switched to AZERTY even though I have selected QUERTY. ???!!!

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