I'm having difficulty with video txt msgs.

Video txt msgs that I send to my son for some reason are loosing the audio once he gets them.  I test them prior to sending them and the audio is fine on my end, but when he gets them he says he can't hear a word. I haven't tried sending any  to anyone else, so there is at least a remote possibility that it is his carrier or his phone. They are very small so they are easily transmitted....etc.  Anyone have any ideas as to what may be up and how I might possibly take care of this?  Thanks in advance.

No I haven't tried sending one to anyone else (as of yet).  Well, since you done that test and it came out ok, then more than likely my sons carrier is most likely the problem.  I dought if it is his phone, as I just helped him to get a brand new one. I can't remember exactly what phone it is, but I do know that it is a smart phone. He uses Cricket.  Thanks for the reply.

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