I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014   https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either.  https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.

Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it.

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