I'm having license recovery issues. 10.9.4 OS Macbook Pro

On my 10.9.4 OS Macbook Pro I get stuck when I try to open the LisenceRecovery.111.dm. Please help!

What does this file have to do with Acrobat??

Similar Messages

Having start-up issues with my 1st gen Macbook Pro

Hi everyone. I just started having start-up issues with my first generation Macbook Pro. It was working fine the other day when I last used it, but today I went to use it and it wont load up to my desktop...? It starts up (grey screen with the little swirly bar under the apple,) then it goes to a blue screen, then my background and dock appear, then (before any of my desktop files even show up,) it goes to a blue screen (that brightens up and then dims a little,) and it just keeps showing this with a little swirly progress symbol (shows when the screen is darker blue, then disappears when the screen is a brighter blue.) I've included a video that I took with my iPhone to show it situation. Any ideas as to what's wrong with it? Thanks in advance!
http://youtu.be/oDCfHM-Zoes

Safe Boot by restarting your computer while holding down the "shift" key. Safe booting disables all nonessential processes, often times allowing you to start up when you would otherwise crash.
As of OS X 10.5.6 Safe Boot deletes the dynamic loader shared cache location in the /var/db/dyld directory. A corrupt cache here can cause the blue screen crash. Once you restart normally, the cache will be recreated. This should take care of the issue.
http://support.apple.com/kb/HT1564
http://support.apple.com/kb/HT1455
Use Software Update to update your os to 10.6.8 and anything else that needs to be updated.

I'm having issues loading Youtube on my MacBook Pro for about a week now. I'm not sure if this is because of my computer or internet but my sister's PC loads Youtube completely fine. Can someone help me figure this out?

I'm having issues loading Youtube on my MacBook Pro for about a week now. I'm not sure if this is because of my computer or internet but my sister's PC loads Youtube completely fine. Can someone help me figure this out?

Hi, I had been having the same problem for over a week, but both my window's HP and my 2011 macbook pro barely could load youtube. What kind of router you have? I was using a belkin play router that was only 8 months old, switched to a new AirPort Extreme Base Station and now everything works perfect.

I´m having problems with my wifi an my new Macbook pro. It doesn´t remember the network so every time I log on - I have to "join a network"

I´m having problems with my wifi an my new Macbook pro. It doesn´t remember the network so every time I log on - I have to "join a network". I have "ticked" the "remember password" box. I´m connecting to a wireless network on an regular Speedtouch router at home. I´m new to Mackintosh.

Try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Is anyone having trouble installing Adobe flash player on a MacBook Pro?

Is anyone having trouble installing Adobe flash player on a MacBook Pro with OSX 10.7.5?

Thanks for your help here is what I did so far!
I have uninstalled Adobe and reinstalled it, I've tried restarting my browser, then my MacBook Pro without any success!
When I click on the Apple in the upper left hand corner and open System Preferences I can see Adobe Flash Player on the bottom under the Other section.
If I open Adobe up and check the version it tells me that I have the most recent version!
I even uninstalled Adobe and installed the newest Beta version, but Adobe is still not working! If I check for the latest version it tells me that I do have the latest beta version, but it still doesn't work!
If the person who made the video used any other video player it works!
Their player, plays the video without a problem!

I am having difficulty installing my IP Printer onto my macbook pro.

I am having difficulty installing my IP Printer onto my macbook pro.
I have gone on system preferences and then on to add printer and put in my wireless IP address - which my printer is on, and the name of the printer but I dont think my mac is finding it. As when I go to print using that printer there is an exclamation mark in a triange in front of its name and it says the printer is busy when it isnt.
This printer is also installed on my other windows desktops as an ip printer and it works perfectly fine I am just very confused why it wont connect to my laptop and Im not sure what I am doing wrong. I have just been typing the name of the printer in in the format it is on my windows desktops
e.g. \\MASTER\Brother HL-2130series
and
FX Document Centre 236 PCL 6
Please help I am so confused!

Generally speaking, for IP printers connected via Ethernet or wirelessly, you go to system preferences > Print & Scan, and click the + (plus) button. Most of the time the printer is found automatically.
If that doesn't work, click the IP pane, select "Line Printer Daemon", supply the printer's IP address, the queue name (usually this is optional), the name you would like to give the printer, its location (optional). For "print using", click "select printer software" and scroll throught until you find the appropriate driver.
When you are done it ought to look something like this:
Mac 101: Printing (OS X Lion)

HT1222 Anybody else having problems installing itunes version 11 on a MacBook Pro?

Anybody else having problems installing itunes version 11 on a MacBook Pro? Is so, how can they be resolved?

You need to tell us exactly what messages you are seeing.
You posted this in the OSX 10.4 forum but your computer profile says you are running OSX 10.6.8 Which system version you are running makes a big difference.

Poll: Who is having no sound issues with X-Fi Titanium Fatal1ty Pro?

Several weeks ago I purchased an? X-Fi Titanium Fatalty Pro. I have the latest drivers/software installed for all of my hardware and am using Windows 7 64-bit ultimate. There is no sound when the computer resumes from Standby or hibernate. I have to disable the driver in the device manager and then re-enable to restore sound. It seems the X-fi driver is not initializing when the computer resumes from these states. Problem does not occur during a normal cold start or restart.
i have an open ticket with creative support and need to find out if others are having the same issue on windows 7. Several folks having the same issue at this link with little to no success at fixing. I don't know if this is a driver thing, an IRC conflict or what. I have no had this issue on the same hardware with any other sound cards I've I had, to include an HT Omega card and the onboard sound; which leaves me convinced it is something with the X-fi card.
Please respond to this posting if you are having the same issue. If you have found a way to fix it, please say so as the creative support folks are still investigating and have asked me to give them more examples.

Just to confirm that deselecting entries in the "headphone detection" tab the creative audio panel seems to provide a temporary (but not an acceptable permanent) solution.
"Automatically mute speakers" provides the workaround but "automatically enable headphone settings" also needs to be deselected otherwise the PC will set to "headphone" on resume (rather than "5:" for example).
So it could be that on resuming from standby it is setting some internal headphone settings to mute the speakers.
I have created a support ticket hoping that this and the other post above might bring about a driver update.
Will keep testing and post any updates.

I am having a slow system. Running Yosemite on Macbook Pro.

EtreCheck version: 2.0.11 (98)
Report generated November 19, 2014 at 19:26:11 GMT
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:41:3
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (148.10 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/WiTopia.app
[loaded] com.viscosityvpn.Viscosity.tap (1.0) Support
[loaded] com.viscosityvpn.Viscosity.tun (1.0) Support
/Library/Application Support/Kaspersky Lab/KAV/Bases
[loaded] com.kaspersky.kext.kimul.44 (44) Support
/Library/Extensions
[loaded] com.kaspersky.kext.klif (3.0.3a23) Support
[loaded] com.kaspersky.nke (1.6.3a13) Support
[not loaded] foo.tap (1.0) Support
[not loaded] foo.tun (1.0) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) Support
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support
[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) Support
[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) Support
[not loaded] com.driver.JRDUSBModemData32 (1.0.1) Support
[not loaded] com.driver.JRDUSBModemData64 (4.0.8) Support
[not loaded] com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4) Support
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) Support
[not loaded] com.jrdcom.driver.JRDECMControlDriver32 (1) Support
[not loaded] com.jrdcom.driver.JRDECMControlDriver64 (1) Support
[not loaded] com.jrdcom.driver.JRDECMDataDriver32 (1) Support
[not loaded] com.jrdcom.driver.JRDECMDataDriver64 (1) Support
[not loaded] com.jrdcom.driver.JRDUSBCDC32 (1) Support
[not loaded] com.jrdcom.driver.JRDUSBCDC64 (1) Support
[not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
[not loaded] com.novatelwireless.driver.3G (3.0.13) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
[not loaded] com.option.driver.Option72 (2.15.0) Support
[not loaded] com.option.driver.OptionHS (3.26.0) Support
[not loaded] com.option.driver.OptionMSD (1.21.0) Support
[not loaded] com.option.driver.OptionQC (1.11.0) Support
[not loaded] com.quark.driver.Tether (1.1.0d3 - SDK 10.4) Support
[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) Support
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support
[not loaded] com.vodafone.driver (3.0.9) Support
[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) Support
[not loaded] com.zte.driver.cdc_usb_bus (1.0.26) Support
[not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
[not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
[not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
[not loaded] net.pocketmac.driver.BlackberryUSB (3.2.0) Support
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.2.0) Support
/System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
/System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
[not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
/System/Library/Extensions/Vodafone.kext/Contents/PlugIns
[not loaded] com.vodafone.driver.Data (3.0.9) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support
Startup Items: ℹ️
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
SMC: Path: /Library/StartupItems/SMC
StartOuc: Path: /Library/StartupItems/StartOuc
tap: Path: /Library/StartupItems/tap
tun: Path: /Library/StartupItems/tun
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.amazon.sendtokindle.launcher.plist Support
[running] com.babylon.activation.plist Support
[not loaded] com.google.keystone.agent.plist Support
[not loaded] com.hp.help.tocgenerator.plist Support
[invalid?] com.kaspersky.kav.gui.plist Support
[running] com.localphone.postlogon.VoIP.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[invalid?] com.splashtop.streamer-for-root.plist Support
[invalid?] com.splashtop.streamer-for-user.plist Support
[running] de.novamedia.VodafoneDeviceObserver.plist Support
[running] HWPortCfg.plist Support
[loaded] org.gpgtools.Libmacgpg.xpc.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.creativebe.MainMenuHelper.plist Support
[running] com.eltima.ElmediaPlayer.daemon.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.kaspersky.kav.plist Support
[running] com.localphone.daemon.VoIP.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.prosofteng.DriveGenius.locum.plist Support
[loaded] com.regularrateandrhythm.rowmotehelperaide.plist Support
[invalid?] com.splashtop.streamer-daemon.plist Support
[invalid?] com.splashtop.streamer-srioframebuffer.plist Support
[running] com.wyse.PocketCloud.plist Support
[running] net.witopia.WiTopiaHelper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[not loaded] com.logos.LogosIndexer.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.pia.pia_manager.plist Support
[invalid?] com.splashtop.streamer-for-user.plist Support
[invalid?] com.wrike.plugin.enable-bundles.plist Support
[invalid?] com.wrike.plugin.mail-monitor.plist Support
[invalid?] com.wrike.plugin.patch-uuid.plist Support
[invalid?] com.yourcompany.HSPA_USB_MODEM.plist Support
[running] com.yourcompany.uninstall.plist Support
User Login Items: ℹ️
WiTopia Application (/Applications/WiTopia.app)
TotalFinder Application (/Incompatible Software/TotalFinder.app)
Google Chrome ApplicationHidden (/Users/[redacted]/.Trash/Google Chrome.app)
RoboFormIcon Application (/Users/[redacted]/Library/Application Support/RoboForm/RoboFormIcon.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
Dropbox Application (/Applications/Dropbox.app)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 3.15.2.12038 Support
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 3.15.2.12038 Support
npgtpo3dautoplugin: Version: 0.1.44.24 - SDK 10.5 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
RL Secure Plug-In Layer: Version: (null) - SDK 10.5 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
VSeeDetection_x86_64: Version: Unknown
UploadManager: Version: (null) - SDK 10.5 Support
WbeTools64_14: Version: 1.0.22.49 © 2012 - SDK 10.6 Support
RocketEngine: Version: (null) - SDK 10.5 Support
fileEditTool64_15: Version: 1.0.33.62 © 2012 - SDK 10.6 Support
ContentManager: Version: (null) - SDK 10.5 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Safari Extensions: ℹ️
RoboForm
Add To Amazon Wish List
TypePad Blog It
Evernote Web Clipper
ScribeFire
Clip to DEVONthink
Pearltrees Extension
Audio Plug-ins: ℹ️
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 Support
CallRecorder: Version: v2.5.12 - SDK 10.8 Support
3rd Party Preference Panes: ℹ️
BlueHarvest Support
Flash Player Support
GPGPreferences Support
Java Support
MacFUSE Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 350.78 GB
Destinations:
My Passport [Local]
Total size: 2.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
      6% WindowServer
      1% pia_tray
      0% kav
      0% LpPjPhoneDaemon
      0% Dropbox
Top Processes by Memory: ℹ️
172 MB kav
116 MB WiTopia
90 MB Dropbox
86 MB mds_stores
77 MB WindowServer
Virtual Memory Information: ℹ️
327 MB Free RAM
1.65 GB Active RAM
1.19 GB Inactive RAM
1.13 GB Wired RAM
4.12 GB Page-ins
5 MB Page-outs

Mac users often ask whether they should install "anti-virus" software. The answer usually given on ASC is "no." The answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

I've been having technical difficulties with my early 2011 13" macbook pro

I bought the computer about a day before I left for college, where I would have no access to an Apple store. From the second day I had it, I noticed that when I try to log on to my user, the screen is completely black. I have to move the mouse around to allow color squares to show up until I can find where to click to log on. Has anyone else had this problem? I have to deal with this every day and I have since taken it into the store but nobody has been able to help me. I did not get an extended warranty or anything because at the time it seemed like this was the only issue and I'm not the most tech-savy person so I didn't know what it was/still dont know if its a symptom of a bigger issue.
-Since then, my computer has started having more and more problems, like when I open the word app, my last ~six (number changes each time) recent documents will pop up. Each time I am done with word I close the document i am working on and Quit word, hoping that it wont happen again, but it does every time.
-Within the last two months, if I do a command-f to find a word on a webpage or document, the document will freeze up. The word that I am searching for will be highlighted but the highlighted word isn't where it actually is on the document, it'll be off to the side or overlapping another. If I try to scroll down, the lines of text will stack on top of each other and a few seconds later the page will freeze. Refreshing the page doesn't work and neither does the back arrow. I have to quit out of that tab and open a new one and then it will work.
-Another problem that I've faced over the last few years is that if I don't touch the computer for more than 5 minutes it will ask "Are you sure you want to shut down?" and have a countdown, and tries (sometimes successfully) to close all of my open applications. I have turned off the screesaver option and don't allow it to go to sleep in an attempt to stop this from happening. It still happens, even if I am watching a movie or listening to music. If I am backing up my computer to my G-drive, it will cancel the backup because of this if I don't stand over it the entire time and make sure this doesnt happen.
-Last year I had a problem where the mouse stopped responding to me all together and would click and open applications without me touching the track pad. I take very good care of my computer, don't allow it near steam or water or heat, back it up often, shut it down when not in use, and never drop it. I got this problem fixed and they had to replace my track pad.
-All of my applications take forever to open, and words often stack on top of eachother just from reading and scrolling.
-Even if the battery is full and I close my laptop, the battery will be empty when I turn it back on if I did not shut it down or put it to sleep.
-As of yesterday, web pages won't load and show me a grey screen, including the apple support page. I had to restart my computer three times for this page to finally load. I am in the process of writing a 15 page research paper, so I have quite a few science journals open and all of them showed me a blue-grey screen until I restarted my computer. After quitting all of the applications including safari, I shut down my computer and waited a few minutes. When I turned it back on all of the web pages re-opened even though I had not clicked the option when it asks.
I read here http://appleinsider.com/articles/14/01/16/owners-of-late-2011-macbook-pros-repor t-critical-gpu-failures-system-crashes that many people have been having problems with the same model, and since I'm not versed in the language of technology I was wondering if anyone can see if there are similarities between my problems and the ones on this article.
I'm on a tight budget and would rather not pay the $20 apple is requesting to fix the broken computer that they sold to me. If anyone has any idea of what I should do, advice is greatly appreciated. I have one more year of school and I would prefer to not have to buy a new laptop, although it isn't looking good for this one. I have some photos/videos of problems I've been having.

You can always take your Mac in and give it a check-up for free. What will cost you is the repairs you select to have preformed. I recommend shutting your Mac down before you go to bed. Problem solved. There is no need for you to keep it running if all applications are quit. Why do you need it on?

I am having major problems with my trackpad on my macbook pro. I can no longer press down on the bottom left and right corners for it to click and follow my command. Please can anyone help?

I am having major problems with my track pad on my macbook pro. Even though my settings haven't changed...my trackpad is no longer responding as it did before. The left hand corner no longer clicks when I press it and my personal commands which I set up in preferences no longer seem to be workin. Please help!

Some websites have an internal mute or volume setting. If that's not the issue, see below.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Close the window. Then select
           ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...
In the sheet that opens, check the box marked
          Delete All Site Data and Settings
then click Delete Data. Close the preference pane.

Issue running VGA TV with Macbook Pro

Hi all, been a while since I've asked anything around here, hope I can get some help.
I'm trying to connect my Macbook Pro (late 2011) to our Sony Bravia 40" LCD TV (model# KDL-40V5100 if its needed) through its "PC" (i.e. VGA) input. I got a Mini Displayport to VGA adapter, and I've connected to the TV, but am having a couple of issues.
1. When I try to set the VGA Display's settings to 1920x1080 60 60 Hz, the TV says it's not receiving a signal.
2. When I lower the resolution on the VGA display, some will send a signal and some will not; however, when an image does appear, it's cropped off on all sides (i.e. zoomed in on the center).
3. None of the display resolution options other than 1920x1080 are in the proper 16:9 ratio. The display's native resolution is, according to Sony, 1920x1080, but it seems odd that none of the other options are t=the correct proportions.
So right now I can't connect to the TV and display a reliable image. At best I can get the center of the screen to appear, at some resolutions.
And all of this occurs effectively the same whether I mirror the displays or not.
Any help?

Hey ht.az,
Thanks for the question. it sounds like you are experiencing issues with Handoff and Continuity. The following resource may provide a solution:
Get help using Continuity with iOS 8 and OS X Yosemite
http://support.apple.com/kb/TS5458
Thanks,
Matt M.

License not working after migrating to new MacBook Pro

I migrated recently to a new MacBook Pro. Aperture is finding it hard to recognize my license from earlier MacBook Pro
Aperture license shows blank. Asks for license. Does not accept my Aperture 2 or 3 license.
Do I have to ?
* Backup my data
* Uninstall Aperture 3 that was migrated
* Install Aperture 2 again
* Put license
* Apply Aperture 3 upgrade again
* Open photo libraries to check compatibility
Any recommended way of handling the license recognition with least hassle?
Last working setup
* MacBook Pro Core 2 Duo 2.1 GHz
* Snow Leopard 10.6.4
* Aperture 2
* Aperture 3 upgrade applied to Aperture 2
Now
* MacBook Pro i5 2.4GHz
* Snow Leopard 10.6.4
* Aperture 3 (Migrated from MBP2.1Ghz)
Any help would be appreciated.

Tony Gay wrote:
Migrating a Pro application will not work, you need to delete the Aperture application, only the ap, from your MBP, and do an install from the supplied disc or download, this should then take you serial number.
Tony
I keep reading people state this, but I've migrated a bunch of times since first getting Aperture 1 (or whatever Apple called it). I just did a migration from a 15" MBP (Early 2009) to a brand spanking new 17" MBP i7. Aperture 2 is working perfectly. I'm not bragging or anything, because if something is going to go wrong, it will go wrong with me. Yet, I haven't had any issues with any migration and "Pro apps" including moving iMacs to iMacs, iMacs to MBP, MBP to iMacs, etc etc.
Now I'm paranoid that Aperture is going to blow up on me next week!

HT1338 I'm having trouble renting movies from itunes to my MacBook Pro. I keep getting an unknown error -50. I also can't download things nor access the app store. How can I fix this?

I'm having trouble renting movies and other media from itunes to my MacBook Pro. I keep getting an unable to access itunes due to an unknown error -50. I can't even access the app store. Anybody know how to fix this?

Have you tried posting your issue in the iTunes forum where all those gurus are?

Im having a very slow internet connection on my macbook pro??help pls

hi
i bought a macbook pro back in summer 2012 and it came with mountain lion but since then Im having a very slow Internet connection. I have one router at my home. my other PC works fine with the Internet even my iphone 4s is way faster with same wifi connection. when I download a TV show on macbook from itunes its takes about 40-50 min to download fully but on my phone or PC it usually takes about 18 mins. and also when I try to watch a hd clip on youtube, I need to put on lowest quality in order to watch it without lagging or stopping midway.
does anyone else have this issue or I have to talk crap about apple product from now on???

Hold down the option key and select the Wi-Fi menu in the menu bar. What values are shown for the following?
PHY Mode
Channel
Security
RSSI
Transmit Rate

I'm having license recovery issues. 10.9.4 OS Macbook Pro

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