I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
Similar Messages
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I'M GETTING THE FOLLOWING ERROR
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer SupportError downloading Creative Cloud applications
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please help
Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Regards,
Rave -
Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
HeikoErrors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I have Creative Suite 6 Design and Web Premium. The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom. When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. . System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
The error block is Adobe Installer (at top)
Message body We've encountered the following issues:
Creative Cloud desktop failed to install
Appreciate any assistance.Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done rename OOBE Folder from these locations to OOBE.old
Windows: C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
-Ankit -
CC Tab says "Download error. Please contact customer support."
When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
"Download error. Please contact customer support."
I've got 2 issues with this:
I don't recall downloading any apps yesterday
and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
The question is how do I make this message go away? I tried quitting and restarting CC
FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is. CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
The Creative Cloud Download Center is currently unavailable.
We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
Thanks for your patience! -
I'm trying to download Photoshop CC and Flash CC...
It dosen't work...
It's keeps saying "Download error. Please contact customer support." I re-installed this twice, but it didn't do anything. Can someone help me?
My computer is ASUS Windows 8.Hi Troll,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished successfully,
Hi Dennis,
Please refer to the thread below where this issue has been addressed:
Bridge Update failed customer support(49)
Updates failing from CC errors U44M1l216 and 49 - anyone else getting these?
Installation succeeded but a patch failed
Regards,
Sheena -
everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?
is that the case-sensitive drive error? Error "Case-sensitive drives not supported" or similar install error | Mac OS
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So i downloaded Photoshop before and it was a trial version. I had too restore my PC (for another reason that has nothing to do with creative cloud or Photoshop) to a date when I didn't have creative cloud or Photoshop. So once I tried getting creative cloud again, I got to the part where it says launching creative cloud and it just closed and it never opened creative cloud
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html -
Installation Error: Download Error. Please Contact Customer Support
I signed in to creative cloud and am trying to Download Dreamweaver, but it keeps saying:
Installation Error: Download Error. Please Contact Customer SupportHi Donnilu,
Please follow the thread: Creative Cloud - Download error - stubborn error where this issue is already discussed.
Regards,
Ratandeep Arora -
Problem with Creative Cloud Desktop app since update to Windows 8.1
Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU: Intel Core i7-3770 (Ivy Bridge-DT, E1)
3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard: ASRock Z77 Extreme6
Chipset: Intel Z77 (Panther Point DH)
Memory: 16384 MBytes @ 666 MHz, 9.0-9-9-24
- 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
- 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics: Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
Intel HD Graphics 4000, 2112 MB
Graphics: GIGABYTE GeForce GTX 660 Ti
NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive: SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound: Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound: NVIDIA GK104 - High Definition Audio Controller
OS: Microsoft Windows 8.1 (x64) Build 9600 -
Creative Cloud Desktop fails to download certain applications.
So basically what happens is I am able to click the button, and the progress bar appears, but it doesn't progress past 0%, and no 'X' button appears next to it. If I quit during this period, Creative Cloud Desktop doesn't load up again, and I'm forced to restart.
So far this has happened only with certain applications. Premiere Pro (which I managed to install after a lot of tries) and just now SpeedGrade. Please help!Nevermind. I set the program rules on my firewall from Auto to Allow and that worked.
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The backlight keeps having problems. Like, it will turn off and not come back on. I have tried all solutions. But the weird part is that when I kill the battery, like when I let the charge die, and then I try to recharge it, the backlight will then come back on for a little while, but then the light goes back out. Is there any way I can get this fixed or something? Without having to go and buy a new iPod or such. Because my warranty is out. It just went out like not even a whole month ago. But I have tried resetting it, restoring it, turning it off then back on, etc. And the only thing that seems to work is when I let the charge run out, but even then it only works for a short amout of time.
If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price (for 4G $199 for 64 GB one and $99 for the others). They do not fix yours.
Apple - iPod Repair price
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