I'm having problems resetting my security questions it won't send the email
So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
Similar Messages
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Still having problems with my security questions as they were not the ones I answered and now I'm confused.
Howdy Paul,
If you are having an issue with your Apple ID security questions, you can reset them using the steps in this article -
If you forgot the answers to your Apple ID security questions - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
i have a problem , i want to reset my security questions but i dont get the email to reset them what can i do?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset them. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114402) -
i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?
Hello minhluhoc,
It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Thank you for using Apple Support Communities.
Take care,
Sterling -
iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
How do you reset your security question if you dont remember the email with it?
I wanna reset my security questions but I don't remember the email with it because its not the same email as my apple id. Could someone please help me
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Trying to change my security questions - to purchase apps - cannot reset questions - as it does not have my correct email address on reset security. Help - how can I get correct password on security to reset.
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
HT4993 I can't reset my security questions, they won't send to my email.
I want to purchace an app but it makes me go to a security question page, I reset my email and push send but the thing to change my security questions won't send and now I can't purchase an app because I forgot my questions, please tell me why it isn't sending to my emails......
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I forgot the security questions and it wont send the email
Everytime I want to buy an app from the app store it says that I have to answer some security questions before I can buy an app. I forgot the answers to them so it says to send an email to resart your answers. I've send it about 10 times but I don't get the email. PLEASE help!
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I want to reset my security questons...but the email you are sending it to does not exisit any more... I just want to buy songs from your awful corporation .. to get you people more rich.. whats the problem here
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you no longer have access to the rescue email address that you put on your account then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address to an email account that you still have access to for potential future use -
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
I am having problems with my security questions. I cannot Get them reset. What do I do?
I am having problems with my security questions.
I cannot get them reset. How can I fix this?Hi Tiffanyweir,
You need to contact iTunes Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I am having problems changing my security question.
I am having problems changing my security question. When I try it sends me a email to a email I don't own. is going to gmobil.com instead of gmail.com but its correct user name and password when I log in to iTunes?
The address the rescue email is set to isn't the same as your normal one. If you can't change the answers, contact the iTunes Store staff via the link in this article.
(81471) -
Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me
Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.
-
I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?
Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling
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