I'm having trouble activating CS6 Design Premium with a VALID product Code and a VALID previous version code, CS 5.5 Design Premium. Why isn't it accepted?

I purchased CS6 Design Premium directly from Adobe, upgrading from CS5.5 Design Premium. Now it won't acknowledge my valid previous version serial number. And I have the original documentation.
What should I do? I can use the trial version, but that is not the solution I need.

First you should check your Adobe account online to confirm that you are using the same serial number associated with your older version.
If things still lok okay then you will need to get in touch with Adobe support thru chat and see if you can get their help in resolving the matter. They might not be available during the weekend.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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I'm having trouble activating CS6 Design Premium with a VALID product Code and a VALID previous version code, CS 5.5 Design Premium. Why isn't it accepted?

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