I'm having trouble deciding what do to do with some gift cards of my daughter, 1 they're invalid, 2 the code scrached off, and 3 it's all my fault! What should I do?
I bought my daughter an i-pod when she was around 7 or 8. At Christmas time when people asked me what she wanted I said an itunes gift card! Lots of people bought her one and so to keep them safe I put some in a safe place for when she was older... and lost them. She's now thirteen and is very eager to have some more money on her acount as right now she has 73p. I finally have found the gift cards but when she scratched the foil off the code came too, not to mention that they're out of date, something I didn't realise happened to itunes cards. My daughter is angry as we have at least £70 of unused credit, that other people have spent for her. Is there anything we can do to get the money, as it upsets me to think that itunes would take the money without leting us use it?
iTunes Store Customer Support may be able to help if you can provide them the serial numbers from the back of each of your cards.
The article below shows you how to locate the serial number on the back of your gift card.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
Once you have located the serial numbers, contact iTunes Store Support via https://expresslane.apple.com/Issues.action and include those numbers in your email.
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Hello SBentley22,
I can only imagine how upset I would be to discover that over $1000 in gift card funds seemed to be missing. I certain that I would not do well with the additional complications that you've described either. I apologize for you and your boyfriend having to cope with this situation. Certainly this was never our goal.
I was unable to locate the purchases or returns that you mention using the information you provided when you signed up for Best Buy Unboxed. I would very much like to look into this situation for you and do what I can to help, but I will need more information to begin. If you will please send me a private message that includes your full name, telephone number, and the Customer Service PIN from the receipt where the gift card was issued, I'll get started with my research.
Please know that I'm extremely grateful that you took the time to bring your situation to our attention. I look forward to hearing from you.
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stell80 wrote:
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stell80 wrote:
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stell80 wrote:
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