I'm having trouble installing Captivate 6 on a Win 7-32bit computer

I am running Win 7-32bit version and am having no luck with Captivate.  It acts like it installed but then nothing is in the start menu.  I have tried closing all other basic programs installing as well.  Nothing seems to make a difference.  Any suggestions?

Check your Program Files folder whether actualyl something is there. And perhaps there are install logs similar to the CS ones that may shed some light on the matter:
Troubleshoot with install logs
Mylenium

Similar Messages

  • Having trouble installing my licensed LR 5 on a new computer.  I have .exe file and also license/serial number. but I am asked only to buy or try.

    Old computer died, and I am trying to install LR 5.5 on my new computer.  I have run the exe file and have moved all my picture files and the LR data base files to the new computer.  When I try to open the program (it is listed in  my start menu and is in my system tray, too) a window opens that already shows as selected the option saying I have a license, but there is no way of going forward from that window.  I could choose buy or try out or cancel. I'm obviously missing something here and would appreciate any help.  Should I perhaps run the exe of LR 5 and then do updates to get to 5.5?
    I have checked my Adobe account and LR5 shows as being owned by me.  I have NOT downloaded the CC version of LR.  I am running Win 7, 64-bit.

    Just FYI, apparently, running LR 5 exe works as we would have expected, and
    the link to update to 5.5 comes right up when the program is opened.  Takes
    some time, of course (and wants to create a new catalog as well), but it
    does work.
    G

  • Good day all, I am having trouble installing the latest version of Itunes on my desktop. I receive a message that sttates the older version not be removed and then the installation process is aborted. I am running windows

    Good day all, I am having trouble installing te latest version of Itunes on my computer.
    When it is installing I get a message that states "the older version of Itunes can not be removed."
    Then the installations process is aborted.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    there are two files for win os, an 7z and an exe.
    download both, place both in the same directory and click (or double click) the exe.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am having trouble installing Adobe Creative Cloud on my windows 7 laptop

    I am having trouble installing Adobe Creative Cloud on my Windows 7 laptop; i keep getting an error message
    this is what I get
    -- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------  ERROR: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Mylenium

  • I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go.

    I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go. The printer does'nt show up. I'm fairly new to the Mac, after switching from windows. I'm running Snow Leopard 10.6.8.

    Hold down the option key and select
     ▹ System Information...
    from the menu bar. In the window that opens, select
    Hardware ▹ USB
    from the list on the left. On the right you should now see a list of all connected USB devices, as well as some built-in components. Is the device shown?

  • I am having trouble installing itunes on my computer. The error says, "Service Apple mobile device failed to start. verify that you have sufficient privileges to start system requirements." this is my home PC.

    I am having trouble installing itunes on my computer. The error says, "service apple mobile device failed to start. Verify that you have sufficient privileges to start system requirements." this is my home PC.

    Hi Iss9243,
    Welcome to the Support Communities!
    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

  • Having trouble installing Adobe Reader 8, know it's outdated, job requires it. System is Windows 7

    having trouble installing Adobe Reader 8, know it's outdated, job requires it. System is Windows 7 Home Premium. Thank you.

    You may see if there are solutions in this old thread: http://forums.adobe.com/message/3063830
    Although that combination isn't supported, many people have made it work.
    Why would a job require Reader 8? All older files are compatible with newer versions. Or at least they should be.

  • Having trouble installing Photoshop  Elements 13. [was: I wonder if somehow I might have went to Creative cloud because something crossed my screen, but I am not used to doing this so]

    I could really use Customer Service help. I received Photoshop Elements as a gift for Christmas...I waiting until i got a new laptop so that I could use that as i was having trouble with older computer. However, I am having trouble installing the software...I swear the dvd added the programs, and I saw them in files explorer i think, but then I cannot find or I was not even able to add the serial number to my knowledge, because it was blank...no keystrokes were shown...and i don't see the program anywhere...Could I have down something wrong and it is somewhere in the cloud?

    Thank you. That's what I first thought that I didn't need to do anything
    but install from the dvd drive. However after the agreement, it asks me to
    sign in at adobe. (Sorry, I'm a little tired of looking at this right
    now)...I'll try again tomorrow.
    There is no one that I see how to start using the program as I must sign
    in. However, I have never been able to get the number to your firm. Or get
    the correct number... I think I clicked on a learning tutorial or browsed
    Adobe's website to learn more, but got caught up in all the details.
    I never uninstalled virus protection to run it because I thought that it
    would ask. I'll try again tomorrow I am frustrated. Thank you for your
    patience. I appreciate it totally. It's really sad cause I really wanted to
    create. I have wanted this for a very long time and I can't believe how
    difficult this has been. It would be really nice to know what is really
    wrong. I must not be seeing something or I've done something.
    On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]>

  • Is anyone having trouble installing Adobe flash player on a MacBook Pro?

    Is anyone having trouble installing Adobe flash player on a MacBook Pro with OSX 10.7.5?

    Thanks for your help here is what I did so far!
    I have uninstalled Adobe and reinstalled it, I've tried restarting my browser, then my MacBook Pro without any success!
    When I click on the Apple in the upper left hand corner and open System Preferences I can see Adobe Flash Player on the bottom under the Other section.
    If I open Adobe up and check the version it tells me that I have the most recent version!
    I even uninstalled Adobe and installed the newest Beta version, but Adobe is still not working! If I check for the latest version it tells me that I do have the latest beta version, but it still doesn't work!
    If the person who made the video used any other video player it works!
    Their player, plays the video without a problem!

  • Having trouble installing Photoshop & Illustrator on Mac OSX 10.7.4

    Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
    Exit Code: 34
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s), 0 warning(s)
    FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
    What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

    It is difficult to determine the point of failure from your install log summary.  I would recommend reviewing the install logs in their entirety to locate the exact error.  You can find details on how to accompplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Having trouble installing Photoshop on Mac OSX 10.7.4

    Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
    Exit Code: 34
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s), 0 warning(s)
    FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
    What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

    There are a number of thread on this.  So it might be faster for you to do a web search exit error 34 photoshop to find solution.

  • Having trouble installing ProIX on new Windows 8 machine after XP crash.  Get almost ll of the way through and get an error box ... contact system support.  Only way out is to abort and then it un-installs.  Wondering if a licensing max issue since we did

    having trouble installing ProIX on new Windows 8 machine after XP crash.  Get almost ll of the way through and get an error box ... contact system support.  Only way out is to abort and then it un-installs.  Wondering if a licensing max issue since we didn't get an opportunity to uninstall off of crashed machine?

    Hey robr72339266,
    With a single user license, you can install Acrobat on maximum two computers, say, your laptop at work and desktop at office.
    But, you cannot use Acrobat on both the machines simultaneously.
    You will first need to deactivate Acrobat from the old machine, then install and activate the software on the new OS with the same serial key.
    Please Contact | Adobe to seek help on the same.
    Regards,
    Anubha

  • Having trouble installing photoshop cc!

    I'm having trouble installing photoshop cc through the creative cloud app. My PC is windows 8, I'm sure that's not a problem, right? It takes a long time to move up every percent and then after 10% it says that it failed to install nothing else. Another time it just said error. I need help please! I need this program ASAP! Thank you!

    This is what pops up when I click on "More Information"
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR: DF016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s)
    ----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} -----------
    ERROR: DF016: Cannot create directory at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}' for asset extraction. Error: 1392. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

  • Iam having trouble installing fire fox on my mac os x 10.6.8 it downloads but never goes to the final step to drag the download to my applications do i have a setting that is not allowing it to finish

    having trouble installing fire fox on my mac computer

    Download and install this update combo. This update combo for Snow Leopard can bring any version of Snow Leo up to 10.6.8 with the lastest version of App Store for Snow Leo.
    OS X Snow Leopard 10.6.8 v1.1 update combo
    http://support.apple.com/kb/DL1399

Maybe you are looking for

  • Win7 boot camp 2.1

    In 2008 I bought this iMac and installed windows vista (osx 10.5.4; boot camp 2.1). During 2009 I updated to osx 10.6.4 and win7. win7 is always used with fusion, due to problems when booted directly. When booted directly vista (but not win7) require

  • PI 7.1: Importing a wsdl file with references to other xsd files

    Hi Experts, I am trying to import a wsdl file that has got references to other xsd files. When i do this with SOAP UI, i can get the full message structure for the other xsd files. But when i try to import the same wsdl in the ESR, i only get to the

  • No sound recognized in GB from my mulitmix12firewire

    I'm using an 1.33 GHz powerbook with 512 MB so I meet the requirements, and I think the computer recognizes the sound input from the mixer, but I can't get any sound into GB3. Any ideas? I installed the most recent driver as well. any help rocks, (no

  • Unauthorized 401 error message

    Some users of my website get an unauthorized message when trying to log into my website? The site is password protected?

  • Startup class : Context lookup for a Home fails in a new thread

    Hi All, I am having a funny problem with Weblogic Startup class.In the startup method, I am creating an instance of InitialContext. I called look up in this context for a bean's home. It works and it retuns the proper Home interface. But, when I use