I'm having trouble purchasing iTunes music and this pops up security questions in which I never ever made. I need help on it liek ASAP and I'm trying to buy music, I'm fustrated as is.
Can anyone help me I'm trying to buy music on iTunes and a security question thingy pops up and I didn't even setup a ANSWER about it. I need help on it and I need these music like ASAP! I'm really ****** off about it.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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Similar Messages
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i am having trouble with the email that is confirming my security questions, it says it has sent it to my gmail but i have checked the email account and nothing has been sent, i have waited 24 hours for it and still nothing.
Hi Cara154,
If you are having issues receiving the email verification for your security questions, you may find the following article helpful:
When you provide a rescue email address during Apple ID creation, you will receive an email from Apple to verify that the email address provided is accurate. If you don't see an email from Apple asking you to verify your rescue email address, you may want to check your SPAM folder. If you still haven't received the email from Apple, you can sign in to My Apple ID (appleid.apple.com) to resend your rescue email address. To resend your verification email, click on Password & Security. Then, click the Resend link located in the Rescue Email Address section.
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
on my ipod, how can i unredeem an itunes gift card because i had to do these security questions i forgot the answers to. I NEED HELP!!!!!!!!
Maybe:
How to manage unused iTunes Gift Card and Gift Certificate balances
Have you tried this to try to reset the security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities
Contact iTunes by:
Contact iTunes -
IV'E TRIED THIS EVENING TO DOWNLOAD A SONG FROM ITUNES AND SECURITY QUESTIONS THAT I HAVE NEVER BEEN ASKED BEFORE ARE NEEDED TO COMPLETE THE DOWNLOAD. WHY?
The security questions have been added to provide additional security for iTunes Store accounts. You will need to set up the questions and answers now, and provide those answers from time to time.
Regards.
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here . -
Today I purchased a iTunes card, and it asked me for two answers to two security questions. I have forgotten what they were. Is there any way I can reset them? It sent a link to a email that I no longer have access to.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
New MacBook Pro 15" won't authorize my iTunes to sync with my other Apple devices, iPad, iMac, iPod and other MacBook Pro 17" since I have authorized other devices (5 is the limit) that I no longer own.
How do I get passed this severe limitation? I also assume that my Apple TV won't be alowed to sync due to this limitation as well... any help with this would be greatly appreciated.Sign into your account in iTunes - from that page you should be able to deauthorise ALL 5 authorised computers - supposedly you can do this once a year.
Thereafter any devices you no longer have will be deauthorised, and you can reauthorise those you still have or are new.
AC -
My FCP keeps quitting unexpectedly, it’ll start load up and then quit around 16% of loading my project. Please, someone help me this is my biggest project.
You do know where the project is, don't you? Select the project in the finder and get info for thr project. How big is the file.
You can find how to trash your preferences <a class="jive-link-external" href="http://www.fcpbook.com/Misc1.html">here</a>.
You do have the media on separate drive, don't you? If yes, unmount the drive with the application closed. Drag it to the trash. Trash your preferences. Launch the application. Reset the scratch disk if you have to. Open the project. What happens? -
HT1918 i got a new ipod and i forgot my security questions for iy id what do i do?
we got my daughter a new ipod for her birthday but when i tried to set it up on our existing account it asked 2 security questions i forgot the anwser to and i cant find how to change them from my account plz help me if you can
This is an added security questions in the store. If you'll need help in resetting, you'll need to contact support:
https://expresslane.apple.com -
Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store" As I am new at this I don't know what I can do to remove this problem.
What country are you in ? If you aren't in the US and the address on your account isn't in the US then try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select your country.
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Hey, I'm having trouble launching Itunes, I wanted to updated but it didn't open so I wento to this page and downloaded the latest version, and now Itunes doesen't want to launch again. Help me please and also I want to know if my music will be erased?!?! Sorry for my ignorance but i'm not good at this kind of stuff. I will aprecciate a lot if you could help me please!!!! :c
Hi cheperrumps,
Welcome to the Support Communities!
Uninstalling or reinstalling the iTunes application won't affect your music (data) -- but it's always a good idea to have a backup!
The information below will show you how to do that and to troubleshoot your issue with iTunes:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/ht1751
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
- Judy -
why am I getting a 4010 error message saying it is having trouble contacting iTunes?
You're not alone on this, at least.
I'm using iTunes on OS X (Mavericks), so I'm guessing it's a back-end issue.
Hope it's fixed soon. -
Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
Started having trouble with iTunes so I uninstalled everything and tried to reinstall but it says ' iTunes cannot run because some of its required files are missing. Please reinstall iTunes.' Well, I've uninstalled and reinstalled 5 times. Now what?
I figured it out. A week ago I had downloaded a screensaver from a website I trusted and that's when my problems started. I uninstalled it but that didn't help. So, I reinstalled it then used an uninstall softtware app that cleanns more than the control panel does. Then I used a computer cleaner to be sure everything was wiped clean. And it worked. I downloded iTunes for the 7th time in 2 days and finally it worked! And I lost nothing from my account.
Maybe this info will help others. -
I having trouble reinstalling itunes. I have windows 7 and explorer 9. Keep getting as for as itunes installed and it will not finish installing Quick time.also, keep getting error message "could not find location %appdata%/. What does this mean?
http://www.apple.com/support/itunes/contact/
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