I'm having trouble restoring my ipod. The software starts to download but it stops saying that there is a connection problem when there isn't. What can I do?
I'm having trouble restoring my ipod. The software starts to download but it stops saying that there is a connection problem when there isn't. What can I do?
Disable the computer's security software during the download and update.
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I can't even download an app that I have already purchased without it showing me that I need to log into my account and them showing me where I need to reneged my credit card information.
Hi shelleymb,
If you are having issues downloading a song in iTunes such as you describe I would suggest using the steps in this article to troubleshoot -
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks for using Apple Support Communities.
Best,
Brett L -
I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?
This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
http://www.youtube.com/watch?v=yPmT5Xbb8p0 -
I just got an iPod 4th generation and Im trying to sync my iTunes songs and books from my dell laptop on to my iPod but it says I need iTunes 10.6.3. So I tryed to download it on the apple website but it keeps saying that there is an error. I have already tryed uninstalling all Apple Inc. programs on my laptop then trying to install iTunes again but that has had no success what so ever. I have started to get very frusterated with this . Hopefully someone can help. I would really appreciate it. Any suggestion?
So I tryed to download it on the apple website but it keeps saying that there is an error.
What does the error message say? (Precise text, please.) -
itunes says that the version of software on my ipod touch 3rd gen is up to date, but IOS 5 is avaliable. I have checked for software updates for days but it keeps saying that 4.2.1 is the current version. Why cant i get IOS 5?
bradenfromwaikerie wrote:
itunes says that the version of software on my ipod touch 3rd gen is up to date, but IOS 5 is avaliable. I have checked for software updates for days but it keeps saying that 4.2.1 is the current version. Why cant i get IOS 5?
because you do not have a 3rd generation device. The OS Version says so , otherwise you would be at 4.3.5 minimum and also Itunes is also always correct in determining if you have the latest OS ( if not it fetches the newest from Apple's Servers ) . And because a 2nd generation iPod stops at 4.2.1 you can't get the newest OS, because your device is old. Buy a new iPod , they have iOS5 preinstalled. -
hello im trying to unlock my ipod and its not letting me do this its saying that i have to connect to itunes and i did that so is there anyway you could help me please?
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
Please Get the iPod Touch User Manual for iOS 5 -
HT201263 i do all this process but it keep saying thats there is an error (9) with the device
i do all this process but it keep saying thats there is an error (9) with the device
See this support document for help with restore errors. http://support.apple.com/kb/TS3694
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When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?
There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?
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I have the iphone 4 and i'm trying to update it but it keeps saying that there is a connection error. I have Windows and Itunes version 10.5.1. Please Help
If you're getting a network connection timeout error when downloading the iPhone's iOS update, then try temporarily turning off your firewall and antivirus software until the download has completed.
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Hello, I'm visiting in the USA and I bought an iTunes card. But when I enter the number it says that its not compatible with my Canadian account...What can I do?
Return it or give it to someone in the U.S., then buy one in Canada when you get home.
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I am having trouble restoring my ipod (restore loop)
When I try to restore my iPod, the program goes through its paces, seems to restore it, and then presents me with a dialogue box saying that I must restore the ipod in order to use it! In other words, I am put on a restore loop. Any ideas on how to fix this?
Sounds like a drive collision: http://docs.info.apple.com/article.html?artnum=93499 Before changing the drive letter, with the exception of your iPod, keyboard and mouse, be sure to disconnect all other USB connected devices including printers, thumb drivers, flash memory, scanners, external hard drives, improbability drives, etc. Use a much higher letter, like M or P or Z.
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Im currently new to this iphone. Im using iphone 5s with a version iOS 7.1.1. My problem is what is wrong with my app store? It keep telling me to update my billing method. Was all apps in the app store is need to be purchase. Such as i wanted to update my clash of clan game. It keep telling me to fill in my billing method. I already fill in the billing method, but it say that "There is a billing problem with a previous purchase. Please update you payment method. " i don't know why he keep telling me this even though in my visa card got money. Please help me with this problem
This is incorrect. "There is a billing problem with a previous purchase. Please update you payment method. " means you have made a purchase and iTunes/Apple hasn't received the finds for it yet. hence the "There is a billing problem with a previous purchase. Please update you payment method. ". This means you would need to either use an iTunes gift card to pay it off or another debit or credit card that is currently on the account.
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When i try to restore my ipod i recieve an error message saying that "problem downloading softwar for the ipod owner's ipod. error (-23) Please help i need to restore because my daughter somehow set a passcode lock on it and didnt know it and does not know passcode.
There was a problem downloading the software for the iPhone (or another iOS device)
See the steps below for error codes 3000-3999.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
It's sort of like a "catch 22"; it seems like my iPod won't restore because the software update won't install, but the software update won't install because my iPod won't restore.
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
- Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Having trouble restoring using iPod Updater
My iPod is malfunctioning and I when I try to restore using ipod Updater, it won't recognize my iPod (although the connection is there because the charging icon appears)
please have a look
http://docs.info.apple.com/article.html?artnum=61711
sometime, if it better chance to get the iPod recognized in disk mode
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