I'm having trouble using the Ipod Updater

Itunes is not recognizing my ipod. I was told by the apple support to download the Ipod Updater and restore my factory settings. I downloaded the Ipod Updater as instructed, but when I go to open the program is keeps saying "Error reading setup initializing file".
I'm all ears...

"Make sure your folder names don't contain strange characters
If the iTunes installer (iTunesSetup) is not responding or appears frozen after launching the installer or the iPod installer (iPodSetup) reports "Error reading setup initialization file" then the folder(s) where the installer is stored may contain unusual characters. This often results from copying a folder to your Windows system from a disk or network that is not natively formatted for Windows. If you notice that the iTunes or iPod installer or stored in a folder like this, either rename the folder or move the iPod or iTunes installer to another location before launching."
http://docs.info.apple.com/article.html?artnum=93976

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I'm having trouble using the Ipod Updater

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