I'm having trouble with my new subscription

I purchased the premium subscription to have unlimited calls to Mexico but every time I call, I immediately get cut off. I don't understand why this keeps happening because it says in my account details that my subscription is active so I'm assuming that it shouldn't be doing that. If it isn't going to work, than I need a refund because I've basically been cheated out of my money.
- Jazmin

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

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Cool handyandy42!
I'm happy I could be helpful, with solving your problem!
Also, I notice that you have marked your question as answered, but have not utilized the Helpful or Solved options. That may be intentional, but, if you are not aware of the benefits, of using that function, here is some information.
When you mark the appropriate posts as Helpful (5 pts) 2 available, or Solved (10 pts) 1 available, you are Thanking the contributors, by awarding them points.
In threads with multiple replies, it also alerts other readers, to which answers may have been helpful, or solved the issue.
This info, and more, can be viewed by clicking on
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Specifically What are question answers?.
ali b

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