I'm having trouble with occasional high data consumption. In November, I was told by Verizon I'd used 2 times my normal data. Then again on Friday, Verizon told us we'd used approximatley 3 Giga Bytes on our Hot Spot. Both of us had been working that d

We're having problems with occasional mega data usage on our 3G Hot Spot.

Power down your Jetpack while it is not in use, at least until you get your usage problem under control. Bring your PC to a different area and see if you can let it sit connected for a while to complete whatever it is struggling with.

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Greetings, I'm having trouble with my iMouse continually disconnecting from my MacBook Pro in Mavericks. The batteries are solid. I just eliminated the bluetooth for my headphone. I have used the mac to cast on my TV. I use bluetooth. ANy ideas?

Greetings, I'm having trouble with my iMouse continually disconnecting from my MacBook Pro in Mavericks. The batteries are solid. I just eliminated the bluetooth for my headphone. I have used the mac to cast on my TV. I use bluetooth. ANy ideas?

Hi clemenbw,
Welcome to the Apple Support Communities!
In your situation, I would recommend reading over the attached article to help you troubleshoot your Magic Mouse Bluetooth connectivity issues.
Troubleshooting wireless mouse and keyboard issues
Have a great day,
Joe

My computer continually asks me to enter my password for Keychain access. This problem is continuos and I am having trouble with eliminating it. I have changed my password through Security and my Accounts numerous times to no avail. Is there anythin

My computer continually asks me to enter my password for Keychain access. This problem is continuos and I am having trouble with eliminating it.
I have changed my password through Security and my Accounts numerous times to no avail.
Is there anything I can do other than Resetting the entire computer and re installing all of the software, apps, etc.etc.

Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select
          Change Settings for Keychain "login"
In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ First Aid
There are four checkboxes in the window that opens. Check all of them. if they're not already checked. Close the window.
Select
          Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.
If you use iCloud Keychain, open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

Using iphone 5c. Having trouble with the built in dictionary. I need to download japanese to english dictionary every time when I want to use it. English to english dictionary works perfectly.

I am using iphone 5c with ios version 7.0.4.
language- English
I am having trouble to use Japanese to English dictionary in iBooks.
Although I can use oxford english to english dictionary.
But cant use Japanese to English dictionary or Japanese dictionary in it.
When I search any English meaning for Japanese word in iBooks ,
a page show up with "No definition found" in middle of the screen
and "Mange" "Search Web" on two different lower corner side of the screen.
If I download the dictionary from "manage" I can use that before locking the screen..
When I unlock the screen and try to use Japanese to English dictionary again in IBooks it does not work.

I think this is a bug apple needs to fix. Tell them via
http://www.apple.com/feedback

I am having trouble with my IMac 27 2006

I am having trouble with my IMac 27 2006 start up OK will run however picture stops, scattered all over screen shutters and then sometimes freezes. Can I reinstall OSX? Or is there a program that dose Fixes?

How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

I AM TRYING TO DOWNLOAD A FRESH COPY OF CS6 BUT HAVING TROUBLE WITH MY SERIAL NUMBER

I AM TRYING TO DOWNLOAD A FRESH COPY OF CS6 BUT HAVING TROUBLE WITH MY SERIAL NUMBER?

Hi Rob,
Please share few more details about the issue you facing.
Which Operating system you have?
Which product are you using?
What exact error message/code you get?
Thanks,
Ratandeep Arora

Having trouble with internet connections using my Apple G5. Updates turn out to be incompatible with my system. What should I do short of trashing the wonderful computer and spending cash I don't have on a new iMac?

Having trouble with internet connections using my Apple G5 OSX 10.4.11. Attempts to upgrade FireFox or Safari results in being incompatible with with this system. Tried to locate earlier versions to replace upgraded incompatible software only to find that problems have worsened with crashing results. What should I do short of trashing this wonderful G5 and purchasing a new iMac which I really can't afford?
Chuck's Dilema

Hi Chuck,
TenFourFox is the most up to date browser for our PPCs, they even have G4 & G5 optimized versions...
http://www.floodgap.com/software/tenfourfox/
I'd avoid vesrion 24 though, as it no longer supports plug-ins like Flash.
SeaMonkey seems pretty fast also, with many options...
http://www.seamonkey-project.org/
http://www.seamonkey-project.org/releases/
Might also look into iCab & OmniWeb versions.
Also...
The last really supported Flash for PPC was 10.1.102.64, but if it's for like Facebook or such, people have been fooling FB to think they have a leter version installed.
Texas Mac Man's Flash hack/post...
https://discussions.apple.com/thread/3599648?tstart=0
Flash player 11.1 hack on PowerPC - https://discussions.apple.com/message/16990862
Might be later ones around also... saw 11.3 I think.
(If you are running a PPC Mac with Flash Player 10.1.102.64 and are having problems with watching videos on FaceBook or other sites, contributor Texas Mac Man suggests the following solution which fools the site into thinking that you are running the latest version:)
Download this http://www.steelbin.com/FPforFBPPC.zip to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.
See in each Browser which version of Flash it thinks it has...
http://kb2.adobe.com/cps/155/tn_15507.html

My wife and I share apple id but have our own phones, and now having trouble with imessage

My wife and I share apple id but have our own phones, and now having trouble with imessage. Sharing calenders, apps, music, contacts, etc...all great. But when we imessage each other. Our phones get confused and either not deliver message, or send it to and from itself.

Go to Settings > Facetime and you will see "You can be reached for video calls at:"
This should list your phone number (iPhone) and your email address (probably the gmail one).
And then an option for "Add another email..."
Choose that and enter your @me.com account and it'll send a verification email.
Same for iMessage: Settings > Messages > "Receive at" > Add Another Email
So you can be called by facetime and use iMessage through multiple email accounts yes.

We are currently having troubles with our iTunes. Playing different songs and randomly it changes the name of the song to pink time after time. We could go through 5 songs before it will change the next one to song title time after time and artist pink

Hi I am having trouble with iTunes! Randomly when I click on a song in iTunes it changes the song title to time after time and the artist is pink.
I could click on 4 songs and they will be normal but then the 5th one will change the info to time after time.
I haven't done anything different or new, it started doing it all of a sudden, well that I have noticed anyway. Please help.

Hello Schimi. The Time Capsule is a kind of product that offer you two possibility:
- To use the TC as a router or as an external HD.
The difference between WPA and WPA 2 are:
- They are two kinds of internet connection.
WPA uses dynamic key encryption , which means that the key is constantly changing and makes the invasion of a wireless network more difficult than WEP . WPA is considered one of the highest levels of wireless security for your network and is recommended if your devices support this kind of encryption . Newer routers offer WPA2 security . WPA2 is compatible with WPA , but offers higher security level . In fact, it meets the high standards of many government agencies . If the router and computer support WPA2 , this should be your choice.
If you need any help or if you find some difficult setting up it you can contact Apple Support.
I am sure that they can help you with that.
I am sory for the delay. I holpe that you solve your issue.

I'm having trouble with using Calculated-User Can Override, it will not honor my overide

I'm having trouble with using Calculated-User Can Override, it will not honor my overide. I'm using LiveCycle Designer ES v.8.2

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.

Having trouble with disc space on my 120G mac air. I back up to a separate my passport for mac disc, but my mac is also holding 40G worth of back up when i check what is using space. Why is this?

Having trouble with disc space on my 120G mac air. I back up to a separate " my passport for mac" disc , but my mac is also holding approx 40G of back ups as well when ive checked what is using space. Why is this?
Ive started running iphoto from the separate passport to save space,
and put all my music into the itunes match to save space as well
but it is still saying it is almost full because of the back ups!
I should of bought a bigger mac, but i need to make do at the moment, but it is hard when it constantly has only 10G or less space left.

When you use TimeMachine to back up a Mac notebook the local backups feature is automatically enabled. The local backup is just like a TimeMachine backup but it is done to the internal drive rather than an external. The important thing about local backups is that the feature is smart - as you need more drive space for your own data and applications, TimeMachine automatically culls the local backup to give you that needed space. So yes, it will look like you have very little drive space left and that the backup is 'robbing' you of needed GBs. But it really isn't.

I'm having trouble with something that redirects Google search results when I use Firefox on my PC. It's called the 'going on earth' virus. Do you have a fix that could rectify the vulnerability in your software?

I'm having trouble with a virus or something which affects Google search results when I use Firefox on my PC ...
When I search a topic gives me pages of links as normal, but when I click on a link, the page is hijacked to a site called 'www.goingonearth.com' ...
I've done a separate search and found that other users are affected, but there doesn't seem to be a clear-cut solution ... (Norton, McAfee and Kaspersky don't seem to be able to detect/fix it).
I'd like to continue using the Firefox/Google combination (nb: the hijack virus also affects IE but not Safari) - do you have a patch/fix that could rectify the vulnerability in your software?
thanks

''' "... vulnerability in your software?" ''' 
And it affects IE, too? Ya probably picked up some malware and you blame it on Firefox.
Install, update, and run these programs in this order. They are listed in order of efficacy. '''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx] 
Also, if you have a search engine re-direct problem, see this: 
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .

Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new.

I'm using Adobe Photoshop CS5 Extended and am having trouble with it.

I just reinstalled Photoshop CS5 Extended from my original disk because I was having trouble with it. I did do an uninstall before installing. Every time I quit Photoshop I get this message: "Could not save Preferences because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders." Can you tell me what to do to fix this? I went to get info and made changes to read and write, but it made no difference. Thanks for your help.
Richard

Some folders are hidden in the Finder. Use the "Go to Folder" command for that.
Go menu > Go to Folder, enter:
/Users/YOURUSERNAME/Library/Preferences/Adobe Photoshop CS5 Settings
Gene

Trouble with slow Macbook Air. I have first generation MacBook Air and have a hard time keeping hard drive from being full. Right now, I have almost 5 gigs available, but mac is slow and I keep getting color wheel when I use Mail. Any suggestions?

Trouble with slow Macbook Air. I have first generation MacBook Air and have a hard time keeping hard drive from being full. After trashing many docs, I have almost 5 gigs available, but mac is slow and I keep getting color wheel when I use Mail. I'd like to install Lion, but now I'm afraid it will slow down my machine even further. Do I have enough free hard disc space? Is Mail problem related to free hard disc space? Thanks for your help!

7gb of free disc space is required to install Lion. Read this about how to free up disc space: http://pondini.org/OSX/DiskSpace.html. Also, advice on how to speed up your mac: http://www.maclife.com/article/feature/25_ways_speed_your_mac

I'm having trouble with occasional high data consumption. In November, I was told by Verizon I'd used 2 times my normal data. Then again on Friday, Verizon told us we'd used approximatley 3 Giga Bytes on our Hot Spot. Both of us had been working that d

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