I'm having trouble..

Hi guys I'm new to this forum and well, I'm posting this cuz I'm having trouble with Adobe Premiere Pro CS6.
I just downloaded the 30-day trial of this program, as I had the CS5.1 and found myself with this problem..
After I import the videos to the program, and I try to drag a video or a group of them to the timeline, it just doesn't let me do it, when dragging it, a hand with a blocked sign appears, I already went trhough the settings and can't figure out why is this happening. It seems like something is blocking the timeline.
I use to edit my videos with the CS5.1, and had no trouble with this, it would let me drag the videos freely and everything I needed to do but this just doesn't seem to happen with this version.
Does any of you guys know why is this happening ?
Thank you!!

If you doubleclick the video to put it into the Source monitor, can you drag it from there?
How did you create the sequence? The best way is to drop a video on the "New Item" button. What kind of video? (what codec)

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Hi, I am having trouble MacBook Air crashing since Yosemite upgrade. I ran an Etresoft check but I don't know what it means... my system runs slowly and crashes. I have to force shutdown. Sometimes screen is black for a split second b/w webmail pages

Hello,
I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
Thanks ever so much for your advice!
Lillibet
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 9:53 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
 MacBook Air (13-inch, Mid 2012) (Technical Specifications)
 MacBook Air - model: MacBookAir5,2
 1 1.8 GHz Intel Core i5 CPU: 2-core
 4 GB RAM Not upgradeable
 BANK 0/DIMM0
 2 GB DDR3 1600 MHz ok
 BANK 1/DIMM0
 2 GB DDR3 1600 MHz ok
 Bluetooth: Good - Handoff/Airdrop2 supported
 Wireless: en0: 802.11 a/b/g/n
 Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
Video Information: ℹ️
 Intel HD Graphics 4000
 Color LCD 1440 x 900
System Software: ℹ️
 OS X 10.10.3 (14D136) - Time since boot: 0:22:41
Disk Information: ℹ️
 APPLE SSD SM256E disk0 : (251 GB)
 EFI (disk0s1) <not mounted> : 210 MB
 Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
 Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
 Encrypted AES-XTS Unlocked
 Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
 Apple, Inc. Keyboard Hub
 Mitsumi Electric Apple Optical USB Mouse
 Apple Inc. Apple Keyboard
 Apple Inc. FaceTime HD Camera (Built-in)
 Apple Inc. BRCM20702 Hub
 Apple Inc. Bluetooth USB Host Controller
 Apple Internal Memory Card Reader
 Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
 Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
 Mac App Store and identified developers
Kernel Extensions: ℹ️
 /Applications/WD +TURBO Installer.app
 [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
 [not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
 [not loaded] com.wdc.driver.USB-64HP (1.0.3) [Click for support]
 [not loaded] com.wdc.driver.USBHP (1.0.14) [Click for support]
 /System/Library/Extensions
 [not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
 [loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
Problem System Launch Daemons: ℹ️
 [failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
 [running] com.mcafee.menulet.plist [Click for support]
 [running] com.mcafee.reporter.plist [Click for support]
 [loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
 [running] com.adobe.ARM.[...].plist [Click for support]
 [loaded] com.adobe.fpsaud.plist [Click for support]
 [failed] com.apple.spirecorder.plist
 [running] com.mcafee.ssm.Eupdate.plist [Click for support]
 [running] com.mcafee.ssm.ScanManager.plist [Click for support]
 [running] com.mcafee.virusscan.fmpd.plist [Click for support]
 [loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
 [loaded] com.adobe.ARM.[...].plist [Click for support]
 [loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
 iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
 Dropbox Application (/Applications/Dropbox.app)
 AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
 EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
 TouchP-150M Application (/Applications/Canon P-150M/TouchP-150M.app)
 iPhoto Application (/Applications/iPhoto.app)
 WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
 WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
Internet Plug-ins: ℹ️
 FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
 QuickTime Plugin: Version: 7.7.3
 AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
 AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
 Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
 Default Browser: Version: 600 - SDK 10.10
 JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
 Flash Player [Click for support]
 FUSE for OS X (OSXFUSE) [Click for support]
 Java [Click for support]
 MacFUSE [Click for support]
 NTFS-3G [Click for support]
Time Machine: ℹ️
 Skip System Files: NO
 Mobile backups: ON
 Auto backup: YES
 Volumes being backed up:
 Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
 Destinations:
 My Passport Edge for Mac [Local]
 Total size: 499.94 GB
 Total number of backups: 27
 Oldest backup: 2013-01-31 21:15:26 +0000
 Last backup: 2015-05-02 11:33:09 +0000
 Size of backup disk: Adequate
 Backup size 499.94 GB > (Disk used 82.42 GB X 3)
Top Processes by CPU: ℹ️
 6% WindowServer
 3% fontd
 2% VShieldScanManager
 0% taskgated
 0% notifyd
Top Processes by Memory: ℹ️
 745 MB Google Chrome Helper(8)
 439 MB kernel_task
 246 MB VShieldScanner(3)
 160 MB Google Chrome
 127 MB Finder
Virtual Memory Information: ℹ️
 130 MB Free RAM
 3.87 GB Used RAM
 0 B Swap Used
Diagnostics Information: ℹ️
 May 2, 2015, 09:30:08 PM Self test - passed
 May 2, 2015, 08:52:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
 May 2, 2015, 09:28:53 AM /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
 May 1, 2015, 05:45:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
 May 1, 2015, 05:38:54 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
 May 1, 2015, 05:38:43 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
 May 1, 2015, 05:38:32 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
 May 1, 2015, 05:38:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
 May 1, 2015, 05:38:10 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
 May 1, 2015, 05:38:00 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
 May 1, 2015, 05:37:49 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
 May 1, 2015, 05:37:38 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
 May 1, 2015, 05:37:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
 May 1, 2015, 05:37:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
 May 1, 2015, 05:37:06 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
 May 1, 2015, 05:36:55 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
 May 1, 2015, 05:36:44 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
 May 1, 2015, 05:36:33 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
 May 1, 2015, 05:36:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
 May 1, 2015, 05:36:17 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
 May 1, 2015, 05:36:01 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
 May 1, 2015, 05:35:50 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
 May 1, 2015, 05:35:39 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
 May 1, 2015, 05:35:28 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
 May 1, 2015, 05:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
 May 1, 2015, 04:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
 May 1, 2015, 02:53:58 PM /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
 Apr 20, 2015, 09:31:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]

When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
 DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
 View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

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Has anyone else had issues not being able to print black (such as a document)? My photos print great, but when I try to print a simple black-ink document, it won't work. Any suggestions?

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

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Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
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http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Mylenium

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. right now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service" any ideas on what i shud do?

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?

Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore

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Install this to get X11 functionality back in 10.8
http://xquartz.macosforge.org/landing/
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TS3276 I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

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HI,
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Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
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iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
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Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
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I am having trouble removing songs from my iPhone. i have unchecked songs in the library on my mac, but they still show up on phone after syncing. how do I remove them?

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Hi asims01,
Welcome to the Support Communities!
The information below may be able to answer your questions about how to delete songs from your iPhone:
Deleting songs downloaded to your device
Tap the Music app.
Tap More > Songs at the bottom.
Scroll or search for the song you would like to delete from your device.
Swipe right to left on the song, and then tap Delete.
Note: You must be in Artists, Songs, or Albums view to delete songs from your device. Deleting from a playlist won't remove a song from your iOS device.
Also, this information can be found on page 64 of the iPhone User Guide for iOS 7
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
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There may be a few orphaned songs on your iPhone that were partially downloaded or corrupted in some way. If that is the case, you can erase all of the music from your phone. Follow the instructions below and select the Music app under Usage:
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
I hope this information helps ....
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These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
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Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Also review this support aticle as it might be causing due to internet connection: http://support.apple.com/kb/ts1368
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I'm having trouble with something that redirects Google search results when I use Firefox on my PC. It's called the 'going on earth' virus. Do you have a fix that could rectify the vulnerability in your software?

I'm having trouble with a virus or something which affects Google search results when I use Firefox on my PC ...
When I search a topic gives me pages of links as normal, but when I click on a link, the page is hijacked to a site called 'www.goingonearth.com' ...
I've done a separate search and found that other users are affected, but there doesn't seem to be a clear-cut solution ... (Norton, McAfee and Kaspersky don't seem to be able to detect/fix it).
I'd like to continue using the Firefox/Google combination (nb: the hijack virus also affects IE but not Safari) - do you have a patch/fix that could rectify the vulnerability in your software?
thanks

''' "... vulnerability in your software?" ''' 
And it affects IE, too? Ya probably picked up some malware and you blame it on Firefox.
Install, update, and run these programs in this order. They are listed in order of efficacy. '''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx] 
Also, if you have a search engine re-direct problem, see this: 
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

TS3274 my ipad is having trouble with my music... i had recently gotten a new one when i signed into my icloud the music that i had on the original one was not there.... some songs were in fact there but not clickable ( it was there only gray)..anyone kno

my ipad is having trouble with my music... i had recently gotten a new one when i signed into my icloud the music that i had on the orignal one was not there.... some songs were in fact there but not clickable ( it was there only gray)... i was looking for help on how to get the music on the ipad

my ipad is having trouble with my music... i had recently gotten a new one when i signed into my icloud the music that i had on the orignal one was not there.... some songs were in fact there but not clickable ( it was there only gray)... i was looking for help on how to get the music on the ipad

I am having trouble sending bulk emails (less than 100 at a time) on my gmail account using group names created from my address book. I use Mail on my I-Mac. When I try to send out a bulk email, the message shows up that my server can't send them, etc.

I am having trouble sending bulk emails from a Mail Group (less than 100 at a time) on my gmail account. They come back saying the server can't recognize the data and try again with selected server or try later or edit message, all of which I have attempted a number of times, including re-booting the computer. I am wondering if there is something wrong in my Address Book? I have check Apple Preferences, and Mail Preferences and all seems in order. I can send to any of the individual addresses, but not in a group.
Thanks for your help.

Install ClamXav and run a scan with that. It should pick up any trojans.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

HELP !!!I want to give my old apple to my girlfriend, SO SHE CAN PLUG IN HER NEW IPHONE, CREATE AN APPLE ID AND USE MY OLD LAPTOP TO DOWNLOAD itunes music, but im having trouble deautherizing it, and making her the OWNER, IF you get my drift, how to i mak

Hi
I have a new powerbook and want to give my girlfriend my old G4 power book, she has a new iphone 5s, and wants to create a new itunes/apple id. When i try to de authorize the G4 and sign in with her new apple ID it says bad password, how can i release the G4 from my cluster of authorized apples and make her the owner so she can download music and more importantly sync her music with her phone, she only has 3 songs on her iphone, and loaded all her CD's into the g4 but cant sync, im no dummy and this shouldnt be hard, but its driving me crazy!!!!!!
thx u so much for your time heeeellppppp.

Perhaps, as we have the same music tastes, for now i should just authorize her phone to my power book just to sync music, not pics, contacts etc? I'd hate to overright her contacts etc lol????
HELP !!!I want to give my old apple to my girlfriend, SO SHE CAN PLUG IN HER NEW IPHONE, CREATE AN APPLE ID AND USE MY OLD LAPTOP TO DOWNLOAD itunes music, but im having trouble deautherizing it, and making her the OWNER, IF you get my drift, how to i mak

I am having trouble with my Mac Mini's ethernet connection. Defining a new network interface shows no ethernet adaptor. Reloading SL from DVD repaired. But SL update lost ethernet again. Will Lion Fix?

I am having trouble with my mac mini ethernet. It had been working for weeks after an update to SL 10.6.8.
Once it went out and i repaired it by defining a new connection from System Preferences ->Network->(left panel service, +).
But yesterday, after a power up. my ethernet was not working again. I tried this old trick to repair it, but the interface choices
listed for '+' a new service did not include Ethernet any more. And the Utilities->System Profiler->Ethernet Cards shows
no ethernet available.
As a last ditch effort i reloaded my original SL from DVD. (I think it was version 10.6.4 but i could be mistaken on the version).
The ethernet worked! But KeyNote wasn't going to work because apparently the version i purchased depends on 10.6.8.
So I upgraded again to SL 10.6.8 (Plus some other updates like AirPort which i don't use).
Now the Ethernet is not working again. I see the same symptoms as before with the Ethernet seeming not installed.
Is this a problem seen by others?
Would going to Lion fix the problem?
Could AirPort actually be the culprit and not SL?
If i stay with my original SL, would i need to repurchase a version of KeyNote for the older version of SL?

Have you reset the SMC?
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
While you're at it, resetting the PRAM won't hurt anything and 'might' help is SMC reset didn't work (PRAM does some port control):
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Something else you might try .... you don't say how you're updating to 10.6.8, however, if you're using Software Update, you might try downloading the 10.6.8 combo update, which contains all updates to 10.6. Sometimes, Software Update doesn't work quite right, and installing the combo update fixes that. Download the update from Apple's download site at http://support.apple.com/downloads/ , using Disk Utility repair permissions, apply the combo update, then repair permissions again.

I'm having trouble..

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