I'm in trouble, please help!! (Getting footage off of computer)

About a year ago I made a wedding video for a woman. A year later she's blasting me because it skips and freezes up at points. Part of me wants to say, "no lifetime garauntee lady, lose my number." The good guy in me wants to find a fix.
So I have her DVD and it DOES freeze up and stuff. I was able to use 'handbrake' and get the first 22 out of 50 minutes off. I can't figure out how to rip the rest. I'm basically trying to get the footage back onto imovie.
I also tried running through my dvd player into imovie, but it skipped for me as well. I need to somehow export from the computer or have the computer turn it into a quicktime. I also tried 'disc utililty' which failed.
Any tips???? Need to get this woman off my back.

Well, if there is a read problem with the disc (and that is what it sound like) I am not sure how you would get the material off the disc. I mean why doesn't Handbrake rip the whole thing? Of course ripping the material off the disc will eventually degrade the quality which may not solve your back problem. Did you make a back up tape? Or even a back up DVD? The back up tape is the first and best source to turn to, capture that and redo the DVD. A back up DVD may at least give you a readable DVD to rip from from. If all that fails, it is back to the original tapes and try to do a re-edit. Was only this one disc made, does somebody else in the family have a disc? How long has the client had the disc? If there is scratching on the disc you may want to try a cleaner: http://www.amazon.com/Scotch-DVD-Disc-Cleaner-Repair/dp/B0002T54KU. If there isn't scratching on the disc, that opens a whole new can of worms, not the least of which is that DVD from iMovie/iDVD won't play on her player. Most likely reason is that iDVD uses uncompressed audio.
If you don't have back ups or the original tapes and can't get a readable copy of the disc, it may be time to bite the bullet and offer a refund, assuming you charged for this. I would certainly expect a disc to last more than a year, provided it was properly cared for, wouldn't you? Experience is expensive. Back up often.
Mike

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