I'm moving to an area comcast doesn't service but I would like to keep my email

In setting up an account with Cox, I was informed that Comcast is the only ISP that does not work with clients in forwarding their emails(have had comcast for 20 years). Why is that so. Why not offer an hosted or Cloud based at least for a minimal fee. I think there should be something that Comcast should do to loyal customer for such a long time.

As with most ISPs, the email with Comcast is proprietary.  When you cancel their service you lose access to your email with them.  What you need to do is set up the Comcast account in an email client like Outook or Thunderbird, and then you will have the contents of your Inbox on your computer.  But you need to do that BEFORE you cancel service.  That or start forwarding important emails to a free-standing account like Gmail, Yahoo or Outlook.com so that you will have them no matter who your ISP is.

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