I'm not able to do anything on the Comcast website
The Comcast website is one of the worst websites I have ever been on. I can never manage to check my account online. I am supposed to be able to watch tv online but if the website never works then I can't do that. All I wanted to do today was upgrade my service but I can't do that online without paying for a new self service set up kit. I've already gotten two and charged for two when I upgraded my service previously (one the phone because it couldn't be done online). I wouldn't be posting this is a forum if I could figure out some way on this website to just email a customer service support person to help me uprgrade my service without accumulating multiple charges, tv boxes, and modems. I'm terribly disapointed with the service. I much preferred the service I was using before I moved.
KatieNKyle wrote:
The Comcast website is one of the worst websites I have ever been on. I can never manage to check my account online. I am supposed to be able to watch tv online but if the website never works then I can't do that. All I wanted to do today was upgrade my service but I can't do that online without paying for a new self service set up kit. I've already gotten two and charged for two when I upgraded my service previously (one the phone because it couldn't be done online). I wouldn't be posting this is a forum if I could figure out some way on this website to just email a customer service support person to help me uprgrade my service without accumulating multiple charges, tv boxes, and modems. I'm terribly disapointed with the service. I much preferred the service I was using before I moved.You can contact Comcast via email by doing this: Send an email to:
[email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.
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