I'm not able to upgrade my Mac to itunes 10.5. Keep getting message "Run pre upgrade script for apple mobile device support" any help please?
Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!
Similar Messages
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I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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during my last update I got an error message saying my apple mobile device did not have permissions. I also had a message about a missing file. I tried repairing in the control panel and I then uninstalled my itunes then tried to reinstall it to fix the missing file. I am unable to reinstall on( my hp computer) because I keep getting the apple mobile device cannot download message. I have had itunes for several years without a problem. Any ideas????
it wont install because it says the network resourse im trying to use is unavailable
Which particular .msi file (or files) does the message (or messages) go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.) -
Apple Mobile Device Support Will NOT Install - Win 8 OS
I uninstalled EVERYTHING Apple...all folders, all apple software. I went through my computer and everything was removed. I did not go through the registry and remove anything so that may be where the problem is.
I looked in programs and features and there is no "Apple Mobile Device Support" installed.
It's as if it will not install, no matter what I do.
I think it may be a registry issue in Win 8 but not sure.
I have looked all over for a solution but to no avail. I uninstalled everything, reinstalled iTunes, I even tried to installed the .exe specifically for Apple Mobile Device Support and it rolled back, refusing to install it. I have tried updating drivers. My iPhone does show up in Task manager as well.
Under device manager, my iPhone
I follwed this >link< and did exactly what it said to do but still didn't work.
I have a feeling there is no solution to this one. Any other suggestions? Is there a way to remove more apple software including in the registry?
I appreciate any feedback. If anybody else has had this issue and have a proven method to resolve it, PLEASE share.
Thanks again!I have the same problem with Win7. Did uninstall so many times now I can do it in my sleep. I did one thing which seemed to work for a while. After I uninstalled itunes 11, I reinstalled the earlier version. That brought back the Apple Mobile Device Support feature. Then I updated itunes to the latest version. Then I get the same message about amds not the latest version and uninstall itunes etc...(evern though when I check amds IS the latest version). It's a merry go round. Can't sync my iphone 4s or iPad 3. I finally got rid of itunes 11.1.1. Guess I just have to sit back and wait for a while until the new version comes out or until someone figures out a solution.
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Had error while updating Itunes to ver 11.1.4. I had 11.1.3.8 previously. Following instructions for Removing and Reinstalluing iTunes and other software components. Was able to uninstall iTunes and Apple Software Update, but attempts to do the same under Control Panel failed for Apple Mobile Device Support (ver 7.0.0.117). Directioons say to uninstall components in order given so I cannot continue until Apple Mobile Device Support is removed. Any suggestions?
Try reparing and then remove again if the repair is successful, otherwise move on to the next step. See Troubleshooting issues with iTunes for Windows updates for more information.
tt2 -
I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?
"Gift Card" is sometimes called a tacky gift, but if it allows the other person to get whatever they want it works.
Besides, anything purchased through App Store is usually "All Sales Final", so I think iTunes card is a good idea. -
I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
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I'm not able to install apple mobile device support on my PC. Each time rollback of instalation
I am having the same problem and have tried everything I can find to get the problem corrected:
Uninstall/install
delected directories manually
device manager driver update
copying working directories from another machine
cleaned and optimized registry
Tried to install older version of AMDS
Tried older version of itunes - would not install because library incompatible
Appears this is a problem that has been around for years, why is it not isolated and corrected?
Does anyone have another solution I can try?
Thanks -
I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
"Apple Mobile Device Support" will NOT uninstall from my computer so I am still unable to upload iTunes. I have tried it multiple times in multiple ways and after the uninstall always fails. Solutions to this specific problem?
I don't know... A link to the official repair advice is given at the top of my user tip. There was a new build of the iTunes 11.1.4.62 setup file released yesterday which is supposed to install cleanly on any system still back on iTunes 11.1.3.8, however they are still giving the same advice for problem systems that have already been upgraded. I.e. the new installer won't repair a currently borked install.
You can download 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components, then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
tt2 -
I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
Upgrading iTunes 9.2/Apple Mobile Device Support
When i try installing Itunes 9.2 and quicktime, it says, "Error writing to file: C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… Verify that you have access to that directory.
I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
I have tried to delete it but says "cannot delete de.lproj: the directory is not empty" ive also tried deleting the file in safemode but it says the same thing.
Please help i want to be able to upgrade my ipod to iOS 4I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
Good job with the diagnosis.
Try running a chkdsk over your C drive. There's instructions and a guided help in the following document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, are you able to successfully delete the file/folder in question now? -
My iTunes installation via Windows 7 does not install the Apple Mobile Device Support file
I have followed several suggestions to resolve the problem caused because of my update of iTunes does not install the Apple Mobile Device Support folder, thus making it impossible for me to sync my iPhone 4S to my desktop version of iTunes. I have tried to install the AppleMobileDeviceSupport.msi file and it almost completes the installation before "rolling back" the entire process and giving me a message that there was a problem with the installation. Has anyone been able to solve this problem. I use Windows 7. I have seem some :"solutions" that seem to work for some people, but not for me, and evidently not for many others? Finally, would it matter if I installed Safari on my desktop and tried to install iTunes using Safari?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
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