I'm not finding ARD 3.1 easy

I'm a small business owner, often on the road and with three employees who live throughout the state and work from home. I bought ARD today because there are times when I need to retrieve file or document on my home Mac Pro machine when I am away from it and then pass it on to one or more employees remotely.
I was hoping it would be as easy as turning on remote sharing in system preferences on my employee and home machine (clients) then connecting directly to those machines over the internet using their IP address, computer ID and PWD.
But all the information I'm getting is saying I've got a ton of hard-to-understand and configure work to do on the client machines.
Did I just waste my money buying ARD?
Can someone explain to me how I can achieve the above step by step? (And please, don't send me to the one and only YouTube tutorial that is so badly done only an IT professional can figure out what the guy is saying.)
Thanks.

I tried LogMeIn and found it difficult and lacking features. We have been using TeamViewer and it works well enough, I was just hoping ARD was a step up. 3 of 4 of my employees are new to Macs and I must often show them how to do things - how to view a PDF using Safari or Preview, How to combine PDFs using Preview, how to batch resize large groups of photo images using Preview, install an app, rename a folder, eject a dmg container, just a thousand little things that would take just a moment if I were there with them. The lack of minor skills can cause great delays.
Each has their own intertnet connection with various routers from NetGear to Linksys to MediaLink. Telling them they must log on to their router an insert port forwarding numbers open System Preferences and click on appropriate remote enablers is far beyond their comprehension as it is mine.
TeamViewer was a snap to setup and connect, transfer files and documents, have team or individual meetings. Surely Apple offers a product that offers additional professional features but apparently not! And now I'm out $80 having purchased the ARD through the App Store (how do you RETURN an App????).
Very disappointed with Apple.

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==========
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==========
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This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
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This question was solved.
View Solution.

Hi,
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Could not find the OffLine WLST class (WL 10.3)

Hi,
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/Michael O'Brien
http://www.eclipselink.org

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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I'm not finding ARD 3.1 easy

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