I'm not getting reset security question e-mail from apple

I try to reset my security question. Not getting any mail.
Mail is verified.
With other actions in my account mail arrives normal, for example if I change my phone number.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92438)

Similar Messages

  • Backed up using i-cloud now can not restore because security questions are different from apple account?

    i just purchased a new i-touch for my son becasue he smashed th old one. I purchased it at the apple store and the tech told me to back info up utilizing i-cloud. I did that inside the store. I am trying to set the i-touch up using the i-cloud backup but when i get to the security question part, the questions are different from my apple account. I then get an error message saying server error. I called apple and they did not seem to be much help.

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

    I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

    The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96290)

  • Why im not getting my security questions reset email ?

    i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
    i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
    what should i do ?

    You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT2534 Please help. I keep getting asked security questions to verify my apple ID. These are NOT the questions that I chose when I started my Apple ID!

    Why do I keep getting asked security questions that I did NOT choose to verify my apple ID?  I cannot answer them and I cannot purchase from ITunes. In addition, I keep getting a message that I have to answer them because it is my first time purchasing from my computer and my son's IPOD touch. This is not the case.This is crazy because I have been purchasing from Itunes for a long time with the same apple ID on these devices! What is going on?

    It may not be particularly helpful to you but I would not be surprised if the message number 2 refers to the verification you did that attracted message number 1.
    Just a thought.

  • HELP!! I'm not getting the security questions reset e-mail from Apple!! D:

    I got an App Store card with €25 and added it to my Apple ID and it worked but as soon as I wanted to buy something, I had to answer my security questions which I didn't know the answer to so I decided to reset my security questions by sending an email to my rescue adress.
    The problem is, even though it says the email is sent, I don't get the email in my inbox so I think that the email adress it's sending the mail to is not the right one. I mean after all, I can't see the adress it's being sent to as it just says s*****@yahoo.com.
    So I think I am screwed here because I can't answer my security questions and I can't reset them because I can't get the email in order to reset them
    Please someone help me, I don't wanna have wasted €25

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (88850)

  • I don't get reset security question email

    Hi . I forgot my security question when i want to reset it i dont get any email about it. 
    What can i do ? I need to have my security qustion in order to feel that its safe.

    Good question, I don't feel safe for about a month now. Usually Apple is way more responsive then that.
    I would advise you guys leave feedback at apple.com/feedback. I left mine about 2 weeks ago.

  • Trying to reset security questions - Can't call apple support by phone

    I found out that I need to call Apple so that I could reset my security questions but I can't seem to call their number
    Is there another way to reset those questions?

    Click here, fill out the form, and explain that you aren't able to call them.
    (94702)

  • HT5699 I forgot answers to my security questions and it doesn't show "reset security questions" and my country is not listed in "contact Apple support" what do I do?

    I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???

    Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

  • HT5312 i can not get my security answer right

    I can not get my security question right

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • HT5312 I am trying to reset security questions.  I have made sure i have 2nd email address.  I have verified email address.  I go to send reset for security questions and i am not getting email back.

    I am trying to purchase songs.  I am ask 2 security questions.  I can't remember answers.  I hit the send reset, security questions.  I am not getting any response back.  I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing. 
    I have a $15 itunes card tied to this.  Any help is appreciated.

    Hi CDB,
    A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
    http://support.apple.com/kb/ht5570
    Cheers,
    GB

  • I can not get passed the security questions when I try to make a purchase.  I don't have a reset security questions icon

    How do I bypass the security questions to purchase with itunes.  I never answered them in the first place.  I don't have a reset security questions at the bottom of the page either

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107469)

  • Having problems trying to get my security question and answer sent to my email and it is not showing  up

    having problems trying to get my security question and answer sent to my email and it is not showing  up

    Do you mean that the reset link won't show on your account or that the email doesn't arrive on your rescue email address ?
    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you aren't receiving the email to it (you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How do I get around or reset security questions that I have forgotten ie What was your first car ,without ringing during office hours?

    How do I get past forgotton security questions for buying from store. ie What was your first car.

    If you have a valid rescue email address, there’ll be a link to send a reset email to it. Use it, wait a few hours, and check the spam filter.
    If not, wait for Apple’s office hours and then phone them.
    If you’re desperate to make a purchase and have a credit card or unredeemed iTunes Store gift card, make a new Apple ID. iTunes Store credit and previous purchases can’t be transferred between them.
    (110466)

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