I'm not too sure what is wrong. I use to be able to watch my HD shows and movies on iTunes with my Macbook pro, but now I can't. Help?
Yeah. Like the question states. I use to be able to watch my TV Shows and Movies in HD, but now it ain't working and I blame Maverick!!! UGH! LOL But anything helpful to suggest? That'd be awesome.
I apologize for the confusion. This was literally the only option on Apple's "Contact Us" section that I was able to access. I assumed that Apple's clear intent to have me go here instead of speaking with someone in live time, and the fact this is on the Apple website, meant I could get some advice... Both over the phone and online they require information I need to see my screen to provide so those are not options. I tried to bypass this when calling through Skype. Some lady who didn't know what was going on, who I waited a good while to speak with, put me on hold; I gave up after 30minutes of waiting to speak to somebody again.
I've stumbled upon a few tricks to help me get through this problem, but I'm at a loss. I need this phone to work until late December. I need more tricks. So yes, it's worth understanding. Knowing what is going on will let me Google it and work with it, if nobody here is willing to help...
And yes, it IS a glitchy phone. It has been a glitchy phone for a long time. Long before this. But completely unrelated issues. I was assuming this wasn't just a glitch but something maybe somebody could help me understand.
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https://discussions.apple.com/message/12209861#12209861 -
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Mac's with OS X 10.6.4 or earlier can't read exFAT, so if it was formatted with that (or OS X Extended J) ) and the other Mac is running 10.6.4 or earlier or is even older, it can't read the exFAT format or HFS+ format, perhaps only HFS.
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I've uninstalled and reinstalled and none of that works.
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Message was edited by: Apple I0S Help Team -
Process: Safari [231]
Path: /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.1 (6534.51.22)
Build Info: WebBrowser-75345122~2
Code Type: X86-64 (Native)
Parent Process: launchd [151]
Date/Time: 2012-03-22 16:20:53.606 -0400
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 62081 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 403388 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 1FADBB78-0799-48A9-818C-5F67E8B4CB34
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[231]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '+[WebView _registerURLSchemeAsAllowingLocalStorageAccessInPrivateBrowsing:]: unrecognized selector sent to class 0x7fff77e72a30'
*** First throw call stack:
0 CoreFoundation 0x00007fff89760fc6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8c5fbd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff897ed1ee +[NSObject doesNotRecognizeSelector:] + 190
3 CoreFoundation 0x00007fff8974de73 ___forwarding___ + 371
4 CoreFoundation 0x00007fff8974dc88 _CF_forwarding_prep_0 + 232
5 Safari 0x00007fff92c115d8 _ZN6Safari20ExtensionsControllerC2Ev + 168
6 Safari 0x00007fff92c117c1 _ZN6Safari20ExtensionsController6sharedEv + 53
7 Safari 0x00007fff92aec862 -[AppController(FileInternal) _updateExtensionBarMenuItems] + 232
8 Safari 0x00007fff92ae9f89 -[AppController awakeFromNib] + 482
9 CoreFoundation 0x00007fff89758021 -[NSObject performSelector:] + 49
10 CoreFoundation 0x00007fff89757fa2 -[NSSet makeObjectsPerformSelector:] + 274
11 AppKit 0x00007fff8f423b2f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
12 AppKit 0x00007fff8f41a09f loadNib + 322
13 AppKit 0x00007fff8f4197a2 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 735
14 AppKit 0x00007fff8f4194b7 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
15 AppKit 0x00007fff8f4193fa +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
16 AppKit 0x00007fff8f68c9b3 NSApplicationMain + 398
17 Safari 0x00007fff92ce348d SafariMain + 197
18 Safari 0x0000000100000f1c Safari + 3868
19 ??? 0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8c5cbce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8a0357d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8a026a7a abort + 143
3 libc++abi.dylib 0x00007fff86ece7bc abort_message + 214
4 libc++abi.dylib 0x00007fff86ecbfcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8c5fc1b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff86ecc001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff86ecc05c std::terminate() + 16
8 libc++abi.dylib 0x00007fff86ecd152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff8c5fbe7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff897ed1ee +[NSObject doesNotRecognizeSelector:] + 190
11 com.apple.CoreFoundation 0x00007fff8974de73 ___forwarding___ + 371
12 com.apple.CoreFoundation 0x00007fff8974dc88 _CF_forwarding_prep_0 + 232
13 com.apple.Safari.framework 0x00007fff92c115d8 Safari::ExtensionsController::ExtensionsController() + 168
14 com.apple.Safari.framework 0x00007fff92c117c1 Safari::ExtensionsController::shared() + 53
15 com.apple.Safari.framework 0x00007fff92aec862 -[AppController(FileInternal) _updateExtensionBarMenuItems] + 232
16 com.apple.Safari.framework 0x00007fff92ae9f89 -[AppController awakeFromNib] + 482
17 com.apple.CoreFoundation 0x00007fff89758021 -[NSObject performSelector:] + 49
18 com.apple.CoreFoundation 0x00007fff89757fa2 -[NSSet makeObjectsPerformSelector:] + 274
19 com.apple.AppKit 0x00007fff8f423b2f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
20 com.apple.AppKit 0x00007fff8f41a09f loadNib + 322
21 com.apple.AppKit 0x00007fff8f4197a2 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 735
22 com.apple.AppKit 0x00007fff8f4194b7 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
23 com.apple.AppKit 0x00007fff8f4193fa +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
24 com.apple.AppKit 0x00007fff8f68c9b3 NSApplicationMain + 398
25 com.apple.Safari.framework 0x00007fff92ce348d SafariMain + 197
26 com.apple.Safari 0x0000000100000f1c 0x100000000 + 3868
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c5cc7e6 kevent + 10
1 libdispatch.dylib 0x00007fff88d055be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff88d0414e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8c5cc192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a035594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a036b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8c5cc192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a035594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a036b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8c5cca8e pread + 10
1 libsqlite3.dylib 0x00007fff8bd50ce5 unixRead + 69
2 libsqlite3.dylib 0x00007fff8bd724f6 readDbPage + 102
3 libsqlite3.dylib 0x00007fff8bd70c9b sqlite3PagerAcquire + 315
4 libsqlite3.dylib 0x00007fff8bd9f872 moveToChild + 146
5 libsqlite3.dylib 0x00007fff8bda1b68 sqlite3BtreeNext + 600
6 libsqlite3.dylib 0x00007fff8bd9a909 sqlite3VdbeExec + 41561
7 libsqlite3.dylib 0x00007fff8bd8fa5b sqlite3_step + 1883
8 com.apple.WebCore 0x00007fff8e5d794e WebCore::SQLiteStatement::step() + 62
9 com.apple.WebCore 0x00007fff8e5d81ca WebCore::IconDatabase::performURLImport() + 1116
10 com.apple.WebCore 0x00007fff8e5d6a69 WebCore::IconDatabase::iconDatabaseSyncThread() + 469
11 com.apple.WebCore 0x00007fff8e5d688b WebCore::IconDatabase::iconDatabaseSyncThreadStart(void*) + 9
12 libsystem_c.dylib 0x00007fff8a0338bf _pthread_start + 335
13 libsystem_c.dylib 0x00007fff8a036b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8c5ca67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8c5c9d71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8ce0c5c9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8ce0c509 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8a0338bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8a036b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbfe3b8 rdx: 0x0000000000000000
rdi: 0x0000000000000b07 rsi: 0x0000000000000006 rbp: 0x00007fff5fbfe3e0 rsp: 0x00007fff5fbfe3b8
r8: 0x00007fff76da8fb8 r9: 0x00007fff5fbfde48 r10: 0x00007fff8c5cbd0a r11: 0xffffff80002d8220
r12: 0x00007fff8fca572c r13: 0x0000000000000006 r14: 0x00007fff76dab960 r15: 0x00007fff5fbfe530
rip: 0x00007fff8c5cbce2 rfl: 0x0000000000000246 cr2: 0x00000001000fd000
Logical CPU: 0
Binary Images:
0x100000000 - 0x100000fff com.apple.Safari (5.1.1 - 6534.51.22) <D2BE27EF-F983-092E-8583-DA49B9E12CCC> /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari
0x7fff6432e000 - 0x7fff64362baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
0x7fff86742000 - 0x7fff8675fff7 com.apple.openscripting (1.3.3 - ???) <4FACC89E-FDAA-3CA5-B5CD-1F4EEAEDF7CF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff86dd2000 - 0x7fff86e48fff com.apple.ISSupport (1.9.8 - 56) <2BEEF162-893F-356C-BD4E-8668F044A917> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff86e49000 - 0x7fff86e49fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff86e4a000 - 0x7fff86e73fff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff86e7f000 - 0x7fff86ebefff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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0x7fff86ec6000 - 0x7fff86ed1ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x7fff86ed2000 - 0x7fff86efbff7 com.apple.framework.Apple80211 (7.1.2 - 712.1) <B4CD34B3-D555-38D2-8FF8-E3C6A93B94EB> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff87257000 - 0x7fff8727bfff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x7fff8738b000 - 0x7fff8739aff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
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0x7fff875ce000 - 0x7fff875eaff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
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0x7fff87a12000 - 0x7fff87a38ff7 com.apple.framework.familycontrols (3.0 - 300) <DC06CF3A-2F10-3867-9498-CADAE30D0CE4> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff87a47000 - 0x7fff87a88fff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff87ab2000 - 0x7fff87dceff7 com.apple.CoreServices.CarbonCore (960.20 - 960.20) <C45CA09E-8867-3D67-BB2E-48D2E6B0D78C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff87dcf000 - 0x7fff87e0fff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <29DE948E-38C4-3CC5-B528-40C691380607> /usr/lib/libcups.2.dylib
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0x7fff8f409000 - 0x7fff9000dfff com.apple.AppKit (6.7.3 - 1138.32) <A9EB81C6-C519-3F29-89F1-42C3E8930281> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff9002a000 - 0x7fff90037ff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <3373D310-3B10-3DD1-B754-B7B138CD448D> /usr/lib/libbz2.1.0.dylib
0x7fff90038000 - 0x7fff90045fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <CBA71562-050B-3515-92B7-8BC1E2EEEF2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff90052000 - 0x7fff90057fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff904db000 - 0x7fff9050bff7 com.apple.DictionaryServices (1.2.1 - 158.2) <3FC86118-7553-38F7-8916-B329D2E94476> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff90563000 - 0x7fff90569fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff9056f000 - 0x7fff9057aff7 com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <48607E6E-8612-3267-9184-E948B1863B32> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff90580000 - 0x7fff90582fff com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff90583000 - 0x7fff905aeff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff905af000 - 0x7fff905effff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff905f0000 - 0x7fff905f1fff liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
0x7fff905f2000 - 0x7fff90616fff com.apple.RemoteViewServices (1.3 - 44) <21D7A0E7-6699-37AB-AE6C-BF69AF3D61C2> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff9061d000 - 0x7fff90633ff7 com.apple.ImageCapture (7.0 - 7.0) <F15FC6FB-9E88-3BE9-BABE-0454D3A502A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff9063d000 - 0x7fff9091ffff com.apple.security (7.0 - 55110) <252F9E04-FF8A-3EA7-A38E-51DD0653663C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff90920000 - 0x7fff90926fff IOSurface (??? - ???) <03F95CAC-569C-3573-B3D7-2D211B8BDC56> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff90927000 - 0x7fff90969ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff911a8000 - 0x7fff911e2fe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff91727000 - 0x7fff91735ff7 libkxld.dylib (??? - ???) <B1BD4862-9D3F-3EEF-895C-A8E2E53684B6> /usr/lib/system/libkxld.dylib
0x7fff91736000 - 0x7fff91736fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff9178b000 - 0x7fff9179fff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff917a0000 - 0x7fff9192aff7 com.apple.WebKit (7534.53 - 7534.53.11) <2969964C-2759-3407-9EBB-C1304A556755> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff919bd000 - 0x7fff91b71ff7 com.apple.WebKit2 (7534.53 - 7534.53.11) <DF90BF18-E0D7-3E40-902A-CE5272AFEFBD> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x7fff91b72000 - 0x7fff92156fff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff92157000 - 0x7fff921a5fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylibWhen you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Please help me play a rented itunes video on apple tv. Have a pictue and movie runs for about three seconds, and then stops. No sound? But I can play any music from my library with sound?
Is the movie still buffering? you may have a slow internet connection. Music files require far less bandwidth than movies.
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