I'm now outside the country (since January 1). I try to register, and it says it will text me the pin. This doesn't happen. I need to check my service suspension request. I spoke with a rep before leaving. She told me to suspend the services on the day I

Question

I'm now outside the country (since January 1). I try to register, and it
says it will text me the pin. This doesn't happen. I need to check my
service suspension request. I spoke with a rep before leaving. She told me
to suspend the services on the day I left the country, but there was no rep
to help me with that when I called on January 1. I tried to do it with the
mechanized options. I think it told me only three months was granted, but I
want to suspend for six months (until June 29). CAN YOU PLEASE TELL ME HOW
TO PROCEED SINCE I CAN'T ACCESS MY VERIZON ACCOUNT. I'm in Morocco.

Answer 1

well, you know how it is - glitches that usually resolve with a hard reset etc
then a restore. then a factory restore....then ..... nothing fixes so I try the next step with apple online - fill out my serial number and find it is a couple of weeks out of date - and then with the holidays who has time to get to the apple store? this is my second 4s handset as it is - first one the glass cracked from L to R without any impact/damage etc - they changed it out automatically because it's a 'known fault' apparently - so technically, this handset is only 6 months old - but warranty is from original purchase date -
never imagined it would turn out to be a warranty issue with the phone - and hey maybe when I get a chance to go to the apple store they'll be sympathetic, but I won't be able to get there till at least Jan 4th as it is. On the other hand, another iOS update might resolve the issue - but how long till that release? at the moment I'm having to use my old 3gs for wifi and 4s for phone!!!