I'm on Mac OS 10.9.2. My Adobe Creative Cloud window is blank and I haven't OOBE folder so I can't c

I'm on Mac OS 10.9.2. My Adobe Creative Cloud window is blank and I haven't OOBE folder so I can't change the name of opm.db file. What can I do ?

HI Jmd17,
Welcome to Adobe Forums.
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Thanks

Similar Messages

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    Hi
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  • Adobe Creative Cloud package fails to Install - Mac OSX Mavericks

    I've been trying to get the Adobe Creative Cloud package that I had built with the Creative Cloud Packager installed onto a staff member's Mac but it always ends with "The Installation Failed" (No error code or explanation). If I watch the Application folders while it's running, Dreamweaver CC 2014 and Flash Builder 4.6 pop up but then get removed and then the installation fails. I have already run the Creative Cloud Cleaner Tool, renamed the OOBE folder, and tried the installation with a newly created admin account. The package installs just fine on other Macs, but this one did have older versions of Adobe Software from CS5 and CS4 installed. I uninstalled them but my guess is that there's left over files somewhere causing a conflict.
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    Re: adobe creative cloud set up to install on a mac with parallels windows 8
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    Hi MacLesNL,
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  • Adobe creative cloud for mac os 10.6

    Is there an older cloud version for a Mac Os 10.6 System (I only have this available for training) so that I can user at least "After Effects and Premiere" on? If yes were can I download these two packages as a registered Adobe Creative Cloud student - the newest version unfortunately I can not download on my iMac.
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  • Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

    I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
    Here was my situation:
    After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
    In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
    I then attempted to sync.
    Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
    20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
    20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
    20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
    20141105-115144.416: Start UL: /Instructions.txt (New)
    20141105-115144.436: Starting a batch of 1
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    20141105-115144.438: Start UL: /<folder> (Del)
    20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
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    20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
    20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
    20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
    20141105-115144.459: Ending a batch of 1
    20141105-115144.459: Finish UL: /<folder> (Del): No error
    I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
    Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
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    Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
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    To summarize, this fixed the issue:
    Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
    Kill "Adobe Creative Cloud" and "CoreSync" Processes
    Restart "Adobe Creative Cloud"
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    killall Creative\ Cloud
    killall CoreSync
    open -a Creative\ Cloud
    Good Luck,
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    Hi, Thanks for the reply.  Everything worked fine until I updated to CC14.  after that, I receive conflicted file messages. So, I archived all my files that were in cloud.  I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format.  I uploaded each file to the cloud as they would not synch.  Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac.  I have no idea now which file I am actually using is the original file or the conflicted file.  Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched.  It's the weirdest thing...

  • Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

    Hi,
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    So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
    Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
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    This did nothing.
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  • How can I install Adobe Creative Cloud successfully on Mac?

    I already subscribed to the Adobe Creative Cloud. I'm using a Mac Pro (Version 10.6.8, 4GB, 2.8 Ghz).
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    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 45 error(s), 10 warning(s)
    WARNING: DW066: OS requirements not met for {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0
    WARNING: DW066: OS requirements not met for {5D76C825-9827-4D93-813E-6C3754D504B1} Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack 6.0.0.0
    WARNING: DW066: OS requirements not met for {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0
    WARNING: DW066: OS requirements not met for {A7A95754-A63E-4052-8945-BBDC27009E7E} Adobe Audition_AdobeAudition5en_USLanguagePack 5.0.0.0
    WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
    WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
    WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0
    WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0
    ----------- Payload: {03740852-60C2-4B1A-A3DA-1EDB082C6401} Adobe Linguistics CS6 6.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdiruNmvcVsi/Assets2/Linguistics/Providers/Proximity/11.00/NC-L3S4PNTX/ brzORTH40.hsp" to "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Proximity/11.00/NC-L3S4PNTX/brzORTH40.hsp" (Seq 429)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 429)
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ----------- Payload: {041FACCA-8EF3-42B0-AE11-24DBEE98624B} Adobe Player for Embedding 3.201 3.201.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirOfx9n4rf/Assets1/adbeapecore.framework/Versions/A/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR" to "/Library/Application Support/Adobe/APE/3.201/adbeapecore.framework/Versions/A/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR" Error 0(Seq 14)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 14)
    ----------- Payload: {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirUMyvZ2RI/Assets2/en_US/en_US.am" to "/Library/Application Support/Adobe/SpeechAnalysisModels/CS6/en_US/en_US.am" (Seq 1)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1)
    ----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirWWoGQ8vx/Assets1/universal/App/Adobe SpeedGrade CS6.app/Contents/MacOS/bin/cmt7.irf" to "/Applications/Adobe SpeedGrade CS6/Adobe SpeedGrade CS6.app/Contents/MacOS/bin/cmt7.irf" (Seq 461)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 461)
    ----------- Payload: {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12-mul/OEM(Seq 3600)
    ----------- Payload: {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12en_USLanguagePack/OEM(Seq 84)
    ----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirKN1zzgFO/Assets1/universal/Professional/Adobe After Effects CS6.app/Contents/Frameworks/libmkl_mc.dylib" to "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libmkl_mc.dylib" (Seq 113)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 113)
    ----------- Payload: {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirjXOhYL2e/Assets1/universal/App/Adobe Premiere Pro CS6.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL" to "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL" (Seq 586)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 586)
    ERROR: DF037: Unable to delete directory "/Users/admin/Library/Preferences"(Seq 37)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 37)
    ERROR: DF037: Unable to delete directory "/Library/Preferences"(Seq 36)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 36)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/Required"(Seq 32)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 32)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents"(Seq 32)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app"(Seq 32)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Premiere Pro CS6"(Seq 32)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 32)
    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirrUegOPTK/Assets1/Application/Adobe Illustrator.app/Required/Plug-ins/PDF Format.aip/Contents/MacOS/PDFFormat" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Required/Plug-ins/PDF Format.aip/Contents/MacOS/PDFFormat" (Seq 237)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 237)
    ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirIX6VCblG/Assets1/Application/Adobe Photoshop CS6.app/Contents/Frameworks/libwu3d.dylib" to "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libwu3d.dylib" (Seq 13)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 13)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - Adobe Player for Embedding 3.201: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
    ERROR: DW050:  - Acrobat X Pro : Install failed

    The Processor is a 2.8 GHz Intel Core 2 Duo.
    Is it the reason? What kind of computer do I need?
    Thanks

  • Creative cloud desktop app blank - Mac

    Hi,
    I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

    Hi Kandee_Leigh,
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    2> Navigate to the OOBE folder:
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    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Mac OS: /Library/Application Support/Adobe/OOBE
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    Then install Creative Cloud from below given link:
    Free Creative Cloud | Download Adobe Creative Cloud free trial
    Please, let us know how it goes.
    Thanks & Regards,
    Sanjeeta

  • Adobe Creative Cloud Desktop For Mac Not Working.

    Hello i installed the adobe creative cloud desktop application on by macbook pro running osx 10.8 and it was going fine. I could install and update my apps but since i have updated to mavericks 10.9 is has stopped working. It opens but show nothing. Can anyone help me?

    Hi ryab1234,
    Please update Creative Cloud Desktop and check.
    Please refer : http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html

  • I was able to download and install Photoshop CC 2014 on my Mac Laptop.  I am not being offered the new version on my iMac desktop. Why?  I am a member of Adobe Creative Cloud.

    I was able to download and install Photoshop CC 2014 on my Mac Laptop.  I am not being offered the new version on my iMac desktop. Why?  I am a member of Adobe Creative Cloud.

    Please refer:
    http://helpx.adobe.com/photoshop/system-requirements.html
    Regards,
    Ashutosh

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