I'm purchasing apps asking for security questions??
i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it
Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.
Similar Messages
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When trying to install an app it keeps asking for security questions seems wierd
When trying to install an app it keeps asking for security questions seems wierd
All fixed u have to set up the questions still no credit card info reqd so that's good
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i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why
It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).
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Why is iTunes asking for security questions?
Why is iTunes asking for security questions?
Hello Loopdog,
Thanks for using Apple Support Communities.
Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
For more information on this, take a look at this article:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/ht4232
Best of luck,
Mario -
It keeps asking for security questions i dont remmber and i cant reach apple
I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers I tried to reach apple support but its only available for us phone numper What should i do now ?? Ineed help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HELP i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
My apple id ask for security questions that i never put
i need help my apple id says i have to ANswer my security questions and i never made any
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
For the first time it asked me to answer security questions which I have never done before and now I am locked out, please help me get back into my itunes account so I can buy songs
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
TS1702 Asking for security question to be answered that I don't know the answer to.
Itunes is asking fo security questions to be answered that I don't seem to know the answers to. Need help fixing this problem.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
It asked for answers that I did institute , how do I edit this ?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
There isn't much that can be done at this point. If you did not set up the questions then I would be concerned that someone else has taken over your account. If there is a bank card in the account I would alert your bank. -
I HAVE A FIRST GEN NANO, WITH THE NEW UPDATE TO ITUNE PROGRAM I AM UNABLE TO PURCHASE MUSIC. I DO NOT REMEMBER SECURITY QUESTIONS. I HAD ONLY 3 CARS, LIVED IN ONLY 2 PLACES AND HAD ONLY 3 JOBS. THE SERIAL NUMBER IS NOT ON FILE AND WAS TOLD THAT I HAD TO PAY FOR SERVICE. I HAVE MONEY ON MY ACCOUNT AND WOULD LIKE TO KNOW HOW TO GET IT BACK. I DO NOT WANT TO BUY ANOTHER DEVICE FROM APPLY. HELP PLEASE
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75684) -
TS3297 Won't let me buy music..... Keeps asking for security questions
Me my brother and dad all share the same account. The fact that we can't buy music is very frustrating please help
Do you know the answers to your security questions ? If you do then you should be able to answer them and be able to buy music (other people have also posted over the last couple of days about being asked for their answers despite it not being the first purchase on the computer or device).
If you can't remember the answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Why am i asked for security questions when i never filled any out when registering my device
When i now try to purchase something from itunes store i am asked to answer security questions for which i never gave answers to when registering my device
You should have been asked to set them when you created your iTunes account (unless the account was created prior to them being introduced), not when registering a device to your account.
Are you able to set them, or reset them via the Password & Security section on your account on http://appleid.apple.com ? You won't be able to reset them if you don't have a rescue email address (which is not the same thing as an alternate email address) on your account.
If you can't set/reset them then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Apple Asking For Security Questions?
I have had an iTunes account now for about 4 years and now all of a sudden when trying to download an app on my itiuch it is asking me to set up 3 security questions and a backup email?
Is there a change in Apple Security or something?OzziesMAC wrote:
...Is there a change in Apple Security or something?
Yes, there is. http://www.macobserver.com/tmo/article/apple_institutes_security_questionsfor_it unes_app_store/ -
I had a weird problem i have two id apple account one of them i forget the security question i try to ask for reset but when i login to first email and ask for reset they send the email to other email which is in other account !! I need it to send to the same email which i login through it i do not know how they know the other email is my second email
Now i can not reset my security question because they send it to other email which has been hacked !!Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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