I'm reading where it says to uninstall everything...
that's Apple related and then re-install. But, it won't let me uninstall Apple Mobile Device Support. It uninstalls it and then starts working backwords and re-installs it. The green line reverses itself as it re-installs!! Thoughts?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Similar Messages
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I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?
Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
Many thanks. That issue will be causing the iTuneshelper error message too.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I want to move my iweb domain files to another computer, I read the directions in help but the file isn't where it says it is, can anyone direct me?
Where are you looking?
Here:
User>Library>Application Support>iWeb
Keep in mind that your Library folder is hidden by default in Mountain Lion.
To find it, hold down the option key and choose the Go menu in the Finder.
You might also want to try posting your question over in the iWeb area.
https://discussions.apple.com/community/ilife/iweb
Matt
Message was edited by: Matthew Morgan -
I'm downloading adobe software via my dad's account and when it's done loading, it has a message where it says it sent a verification email to my email address, but when I check it shows that it hasn't been set. I keep clicking the resend email and it claims it does but it still hasn't sent the email to my address. How do I fix this?
It is probabl,y sending the email to your Dad's email address if you are using his account.
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I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
My computer will not let me click the box in iTunes where it says "sync only checked music and videos." So i cant unsync songs that i don't want on my iPod but still want in my iTunes. HELP?!
These are your options:
1. Restore the iPhoto library from the most recent backup that predates the issue.
Advantages: Always works, if library damage is causing the problem and the backup is intact.
Disadvantages: Impossible if you don't have a backup. All changes made since the backup are lost.
2. Repair or rebuild the library. Be sure to back it up first.
Advantages: May solve the problem with no loss of data.
Disadvantages: May fail. May take a long time if the library is large.
3. Scavenge the library with a third-party application called "iPhoto Library Manager," which you can find in a web search. From the application's menu bar (not the iPhoto menu bar), select Library ▹ Rebuild.
Advantages: All images should be preserved.
Disadvantages: All books, calendars, and slideshows will be lost. -
Started having trouble with iTunes so I uninstalled everything and tried to reinstall but it says ' iTunes cannot run because some of its required files are missing. Please reinstall iTunes.' Well, I've uninstalled and reinstalled 5 times. Now what?
I figured it out. A week ago I had downloaded a screensaver from a website I trusted and that's when my problems started. I uninstalled it but that didn't help. So, I reinstalled it then used an uninstall softtware app that cleanns more than the control panel does. Then I used a computer cleaner to be sure everything was wiped clean. And it worked. I downloded iTunes for the 7th time in 2 days and finally it worked! And I lost nothing from my account.
Maybe this info will help others. -
So, i just got my iPod touch and i plugged it into my computer and it wont show up on itunes. Plus, it stays at the screen where it says to plug it in.: someone please help!!!!!!!!!
http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I phone 5c on the app store update part where it says updates , then purchased not on this device how do i clear it it wont let me delete the history of the apps i bouht on a different i phone but same log in details
You can't delete your purchase history, you can only hide it (in iTunes on your computer).
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second generation ipod and now when I turn it stays on the screen where it says the date and time and try to log in to use it and I can not to do.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
. Place the iOS device in Recovery Mode if necessary to allow the restore.
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
In >1 applications, e.g. Norton Virus Scan, and Macware DiskToolsPro, the status bar sometimes shows 100% complete but task is still running. Under the status bar, where it says something like "x of y items complete," x is greater than y. This also happens in Windows 7 with Bootcamp. Why does this happen?
In >1 applications, e.g. Norton Virus Scan, and Macware DiskToolsPro, the status bar sometimes shows 100% complete but task is still running. Under the status bar, where it says something like "x of y items complete," x is greater than y. This also happens in Windows 7 with Bootcamp. Why does this happen?
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I have a weird problem. I have an iPhone 3G. I just got the camera sliding button next to where it says "slide to unlock". Is there a way I can delete that then restore my original screen?
It actually says my iPhone is 3G Version 5.1.
Then you must have a 3GS, not a 3G. iOS5 cannot be installed on a 3G.
Either way, the camera icon cannot be removed. It gives you quick access to the Camera but not your Camera Roll without unlocking, assuming you're using a passcode. -
I have a question? I update my macbook pro but every time I do and I go back to where it says software update it says that if I want to update my pro I just did, and Im using Mac Os X snow leopard is it that I have to upgrade to lion?
It also says view updates, so select that option and see what it wants to update.
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I am having trouble activating my new version of Lightroom on one computer where it says it has been fully installed and it is stuck on 90% on my laptop. I tried phoning the helpline but was told the number dialled was incorrect but it is the one given on the Adobe help page. So what is the correct tel no for support?
carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read. -
My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!
Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.
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