I'm ready to give up on the

i just got my zen micro on Friday night, and it's dri'ven me to so much frustration that I'm about ready to sell it off after just 2 days and swtich to iPod instead.
st thing i got it on Friday was to charge it up fully and started loading songs. Who knew, lucky me got one where the headphone jack didn't work. only the left earphone had sound, so i had to take it back and get it changed on Saturday. after charging it till 3am last nite, i started to d/l songs onto it, but met up with the language problem. All my chinese songs titles wouldn't display properly. After spending 2 hours fiddling around with Creative mediasource, Zen micro explorer, windows media player, windows explorer, and checking out this forum, and changing all the settings as pple had posted on this forum, i gave up and went to sleep.
this morning, i decided to try again, yippee, the chinese fonts worked well. But i still can't see chinese fonts on Creative mediasource. I have to use win media player or ZM explorer to transfer songs. BUT! but now, i'm trying to d/l more songs, so I connected the USB cable, and voila! the 'Docked' screen doesn't show up! the USB port is detected (mine is USB. so win xp shows a warning message), but none of the programs detect the Zen Micro. it's as good as not being connected at all, so i can't d/l anything now!!!
another thing is the s/w provided with the Zen Micro is totally not user-friendly at all. When i first installed it, i got 2 pages of gibberish where i had to select something from 2 drop-down menus, before reaching the page where they install the 4 s/w. so i totally have no idea what i selected in the 2 pages before. And i still haven't figured out how to use Creative mediasource (no idea which panel shows what info) and how to display languages on it properly.
i'm not some genius at computers and gadgets, but so far have found it painless to install/use my VCR, VCD and DVD players, palm, no-name mp3 player and loads of other s/w, so why am i having so much problems with the Zen micro!!!
Can somebody pleeaseee help me with the USB thing and explain the s/w installation thing, before i decide to blow the $400 and start bashing it on my table. arghhh!

the language thing is the least of my problems right now. i actually managed to figure it out somehow. right now the ZM displays Traditional chinese nicely, but only if i use the Zen Micro Explorer or Windows Media Player to transfer the songs. I now have the same problem as cvmc, the songs that have Simplified Chi or Japanese shows up as gibberish. Is there some way to make Trad Chi, Simp Chi and Japanese display nicely all at one time?
Anyway, right now, since the ZM doesn't detect the USB cable when i plug it in, there's nothing i can do at all. My computer detects the ZM, but the ZM doesn't show the "Docked" screen,
i really don't know what to do now. Do i take it in to Creative for another exchange? or what?
I was thinking of getting more stuff from Creative, but just one experience has really put me off buying Creative products

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