I'm really frustrated with iTunes!! Please help

iTunes has been prompting me to download the new version for months, but after what happened to me the last time I was very wary of upgrading (see http://forum.digitalspy.co.uk/board...ad.php?t=241985 ) Today I decided it was probably just an unfortunate fluke first time round and so I upgraded. Exactly the same thing has happened again. When I click update I am taken to the apple site where it promps me to download. After doing this it replaces the icon on my desktop with the new version. When I open the new version there is nothing there, just like a brand new install for the first time, but similiarly to last time all the old files are still on the computer. I have now added them to my library, but it is incredbly annoying, I've lost all my playlists, lost all the play counts etc. Why on earth doesn't iTunes just upgrade like most other pieces of software and retain its settings and details? I tried to import the old library, which is actually still there but I just keep getting a message saying "error 10". Does anybdy know why this keeps happening and can you give me any tips to avoid it in the future?
all help will be much appreciated

hiya!
i'm not sure i like this erratic behavior by the PC. (i daresay you're not having much fun either.)
let's pause for a moment (when it comes to trying to directly attack the symptoms you're getting) and do some spring cleaning and maintenance instead.
download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer them, run online scans too. (they can sometimes pick up an infection on a PC when the security software on the PC has been compromised.)
do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot. repair/refresh your network connection (if you've got one).
does that show up anything unusual?
love, b

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