I'm receiving configuration error 16

I just installed Acrobat and i'm getting this error:
"Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
Asked to uninstall and reinstall your product in a configuration error ("Error 16") when you try to start a CC or CS application?"
I have followed the steps in the fix listed on the website ( Configuration error 16 | CC, CS ), but it does not work. I continue to get the same error. Can anyone help?

Hi,
Please make sure that you are logged in as administrator and also tell me whether you are on Windows or MAC.
Also, as per the KB doc link, were you able to set permissions for the folders as mentioned.
You might need to run cleaner tool and reinstall but first specify your OS details.
Hope to hear from you.
Regards,
Anubha

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