I'm retiring an old computer and loaded Acrobat 9 Pro on a new computer.

I entered the serial number, then was prompted for the serial number for an older version.  I have no idea what version this was updated from or the serial number.  How do I proceed with the installation?

You apparently had an upgrade version of AA9. You have to have the serial number of the previous version to install it. If you do not have the CD of that version, then Adobe Support may be able to help as long as you had registered the product. If no registration, did you register the other AA9 install. If not, then maybe go back and register it to see if Adobe can help you.

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    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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