I'm running on Windows 8. When I connect my iphone the system opens the photo downloader and itunes doesn't see the iphone
When I connect my iphone the laptop open the photo dowloading software & itunes doesn't seem to see the iphone.
Hello Jim,
I would be concerned as well if my iPhone was not recognized by iTunes. I recommend the following article to troubleshoot the issue you described:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Hello Eainere,
Thank you for using Apple Support Communities.
It sounds like the phone is in recovery mode, and is not recognized in iTunes when you have it plugged in.
The steps to take next will depend on what Operating system you have installed on your computer.
For Mac OS:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
For Windows OS:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
All the best,
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Thank you!Hi akwritermama,
Welcome to the Support Communities!
It's possible that the iTunes software didn't update properly. Try the specific steps below for the iPhone first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
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http://support.apple.com/kb/TS5376
I hope this information helps ....
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