I'm setting up my replacement iPhone 5

and when I go to put in my apple id it comes up with problem connecting to the server

It will not do anything at all to your computer.

Similar Messages

  • Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

    Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

    Hello Hokk,
    After reviewing your post, I have located an article that can help in this situation. It contains helpful information about iPhone service options in various countries:
    Apple - Support - Service Answer Center
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • HT1918 I am trying to set up my new replacement iphone 5 and i dont know how to transfer my back up to the new phone.

    I am trying to set up a new iphone 5 replacement and i don't know how to get my back up to the new phone.

    Well you would be first need to be using the ITUNES program. Not be on itunes the internet page. The program will usually be a music note icon on your desktop. IF YOU ARE GOING TO THE INTERNET = safari , internet explorer, firefox, etc ....your not using the program itunes. YOur surfing the web.
    with that said , always make sure your running the latest version of itunes. If on a mac  >in the upper left , next to the little Apple, click on the word itunes> check for updates.
    windows users > where it says FIle EDIT View Controls Store Help across the top> select help > check up updates
    >Then plug your phone in
    > then when it appears in the itunes window , click on the iphone > it will bring up the option to restore from back up

  • Received a replacement iphone 5. Do i set up as new or restore from backup?

    Just received a replacement iphone 5. Original was backed up and during set up of the replacement it states that i cannot complete the backup as the replacement does noy have ios 7.0.3. Do I backup to an older backup? Set up as new?

    Welcome to Apple Support Communities
    In that case, you have to set up the device as a new one. The iPhone you have received has got an older iOS version than the one you had before, so now what you can do is to open Settings > General > Software Update, and install iOS 7.0.3.
    Then, you can go to Settings > General > Reset > Erase All Content and Settings to restore the phone to default settings, so you will be able to restore the backup and use your old settings

  • Cannot set up replacement iPhone with MobileMe

    I have a paid MobileMe account (now extended to 6/30/12), and a few weeks ago, had my iPhone 3GS die on me.  Got an iPhone 4, and got the 3GS replaced under warranty, and gave it to my wife.
    Tried to set up "Find My iPhone" last night on the replacement 3GS, and now I get a message saying that it found my account, but I can't set up a free MobileMe account.  (Went to settings/mail/add new account/ put in my MobileMe credentials, etc.)
    I can't set up ANY mobileme syncing with this.  The message comes back immediately, and I'm unable to set anything.
    What's the problem?  My old 3GS was still present under "Find My iPhone" yesterday, as well as my iPhone 4 and my iPad.  I deleted the 3GS from the web based MobileMe, and the message said as soon as it came back on, would be available again.
    Why can't I set this up with my PAID MobileMe account?

    I'm not attempting to set up a new "account" as in service. I'm trying to associate the 3GS with an existing account. "add new account" is the mail account on the iPhone - NOT the service for said account (gmail, yahoo, exchange, etc). 
    I'm adding a "new" account to the iPhone.
    "Settings/Mail, Contacts, Calendar/ADD ACCOUNT".   Won't let me associate it with the 3GS for existing MobileMe account.  I go thru the same process for Gmail, which doesn't create a "new account" back at the provider, or a new userid/account.
    I'm simply using the terminology on the screens.

  • My husbands itunes account is set up on my iphone - how can I change this?

    My husbands itunes account is set up on my iphone.  This wasnt an issue until we upgraded the software on our iphones recently and now his account has been applied to my icloud as well. I think this is the reason that all of my contacts on my phone have disappeared and been replaced with his.  How can I get around this? Do I need to restore factory settings on my iphone? Thankfully my contacts etc are still on the mac so I think I should be able to restore factory settings and re-set up the phone and then put all of my contacts back on my phone. Does this sound like the correct thing to do or does anyone have any ideas? Thanks

    Go to Settings/iCloud tap Delete Account bar.  You will be given the option of saving the iCloud data on you iPhone.  In your case you probably wouldn't want to save the data.  Note this only deletes the iCloud data and connection on you iPhone.  Then log back in using your iCloud account.  Note also that this doesn't change the Apple Store account.

  • Replacement iphone 3gs problem

    Replacement iphone 3gs came with iOS 6.0 but on initial set up i am told to use my iCloud i need 6.1.3 onwards. Cannot update iOS as cannot get past the set up stage. Need to recover my 800 odd photos somehow. Do i go the iTunes route on set up? Will this help me to find my photos or do i have to set up with the cloud? Help if you can. Thanks

    You couldn't have restored your old backup because in order to do so you have to be running the same or higher version of iOS on your replacement phone.  Since it's running iOS 6.0 in can't restore a backup made on a phone runnin 6.1.3 until it's updated, which is why you got that message.
    Update your replacement phone to the latest iOS (7.0.4) by following the directions here: http://support.apple.com/kb/ht4623.  After it's updated, go to Settings>General>Reset, tap Erase All Content and Settings, then go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts, choosing the backup of your old phone to restore from.  Be sure your phone is connected to wifi and your charger as it is restoring the backup.

  • ITunes Restore to Replacement iPhone Did Not Work

    Hi,
    My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
    I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
    When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
    A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
    I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
    So questions:
    1. Has anyone had a better experience with restoring to a replacement iphone?
    2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
    3. Did the restore really fail? If so, should I worry about my new iPhone?
    4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
    Thanks

    I doubt that this early on many people have encountered this function of the phone. It obviously is some sort of glitch, however your contacts and everything should still sync as long as they are on the PC. Make sure in the ipod settings that you have it set to sync with the computer. I don't know why it would have been shut off but somewhere there is obviously a problem. Don't worry though, everything should be on the pc.. it is just a matter of telling itunes to sync it to the phone.
    silverswingman wrote:
    Hi,
    My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
    I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
    When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
    A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
    I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
    So questions:
    1. Has anyone had a better experience with restoring to a replacement iphone?
    2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
    3. Did the restore really fail? If so, should I worry about my new iPhone?
    4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
    Thanks

  • Can't get replacement IPhone to connect to Wi-Fi

    Hi, new here......
    Have got replacement iPhone from Apple (very pleased), restored from iTunes OK, all working well, but will not connect to either my W-Fi network at home or that of my partner's.  Phone is 3GS (I think) version 4.2.1 (8C148).  Connecting to ADSL router from Sky in the UK which is currently set to WPA-PSK with TKIP encryption.  Does that sound right? The phone can see the networks but when I enter the passkey on routers it just says unable to connect.
    Have tried all sorts of things including typing in the IP address but no good.  Router is fine because I've got 2 PCs, a laptop and an iPad all connecting at different times.  Reluctant to re-set the router since presumably then I'd have to reset all my other devices and am not that technical.
    Can anyone help please?
    Jeff

    Jeff...
    If you haven't tried, tap Settings > General > Reset > Reset Network Setttings
    Restart the iPhone.
    If that didn't help, try this support article >  iOS: Troubleshooting Wi-Fi networks and connections

  • 2nd replacement iPhone 4S and battery is even worse!!!

    So this is the second replacement iPhone 4S I received from an apple genius.
    The battery life is even worse on this one. Down 1% every 2-5 minutes?! Fully charged at 109% and during usage, it went down to 90% in 45 minutes. All of the settings that have been recommended to turn off are off and still nothing.
    Here's a list of all the settings that are off
    Ping
    All the location advanced settings like setting time zone
    Automatic time change
    3G/data
    Most notifications
    Etc etc
    Even after doing a DFU mode restore without any back up and no syncing any apps, music, etc, still the same
    You know how annoying it is to be using your phone and you constantly see your battery percentage going down every 2 minutes?!
    The genius that "helped" me yesterday was useless and rude.
    Honestly, if it's a software problems, then why is it only iPhone 4s out of everybody in my family? That's 4 other people with the iPhone 4S and 2 people with the iPhone 4, all on 5.0.1 yet I'm the only one with the battery issues?
    Yes it is weird that both replacement iPhones that I received has horrible battery life but I don't get how I'm the only one in the family that has this problem.
    I'm so annoyed and i hate the "genius" that helped me yesterday. 

    sounds like it could be a software issue
    i understand from all your saying regarding everything  is off,brightness is down,vibrate is off,3g is off,location off,no emails set up,time change,wi-fi,,etc etc
    ok ,how long did you charge up your iphone for initally for ?
    let the battery die ,leave it for a few hours ,(use another mobile if you need a mobile)
    recharge the iphone,when you get sum power,unplug ,check for updates,do a reset,then reconnect to charge it,when fully charged,keep all your settings off.use as per usual .
    see how your battery copes then,
    again do same thing with letting battery die out before recharging.
    if problem continues then i would take it back to the store
    good luck

  • Replacement iPhone -- mostly works, but issues remain

    I had to get my iPhone replaced via the $199 out-of-warranty thing due to water damage (don't ask). The genius at the Apple Store was very helpful, and my replacement phone was activated before I left the store. When I got home, I plugged it into iTunes, which restored everything successfully. So far so good.
    However, now whenever I plug the phone in to sync it, the first thing iTunes shows me is the "let's set up your new iPhone" screen. When I click Continue, it goes to the normal sync behavior. But it never seems to save the fact that this is a replacement phone.
    The same for MobileMe and the "Find My Phone" settings. It reports that my iPhone is offline (well, it probably is, in a box on its way back to Apple for parts cannibalization or something). But there doesn't appear to be a way to tell MobileMe the phone has been replaced, either!
    The final thing that doesn't work is push email. Actually, if this worked none of the other stuff would bother me all that much.
    All three things are the same problem, I am sure...just not what sure what to do about it. Everything is set up correctly on the phone itself (MobileMe password, mail account details, "push" enabled), but the relevant services don't recognize this new iPhone as my iPhone.
    Note that it does receive and make phone calls successfully, so the AT&T related information has been updated properly. It's just the Apple-related stuff. I tried to find existing postings on this (via Google, not just here) and was unsuccessful, so any suggestions are appreciated.

    OK, this has resolved itself...guess it just took time for things to percolate through Apple's servers. iTunes finally gave me a chance to change the registration information and both push email and Find My iPhone are working now.
    So I should have procrastinated on asking the question!

  • Replacement iphone 4S arrived and says "No Service".  How do I fix this?

    I have just received my replacement iphone (old one was damaged) and after setting it up, it still says "No Service".  How do I fix this?

    Are you sure your cellular carrier is informed that you replaced the old iPhone?  I suggest contacting them.  They may well ask you for your iPhone's identification (serial, IMEI, etc.).

  • Could I get another replacement iPhone 4?

    I recently got my replacement iPhone 4 about a month ago. I have about a 30 day warranty left from my previous phone. I don't like the way my replacement(refurbished) phone runs. For example sometimes the screen goes from bright to low. I keep it on the low setting. Also the keyboard is slow even writing this out right now. Also apps like safari randomly close. I only have about 20 apps and 130 pics and nothing else.
    Could I get another replacement iPhone for this replacement iPhone?
    I just don't want to get suck with a phone that doesn't work before my warranty runs out.
    Please help me out!

    So you can only get a hardware replacement, when the issue present is caused by problems with the hardware. Your issue specifically, is software related and will require troubleshooting to fix. With that being said, if your problems are similiar to the ones you were having on your old phone, restoring from a backup will generally contain the same problem.
    I would go ahead and restore the device as new and troubleshoot / test in it's at most factory default to confirm you have yourself a wonderful working phone.
    Side note: A refurb phone is generally 100 times better than a brand new phone as it has been tested and thoroughly gone over before placing into your greesy apple hands.

  • Replacement iPhone Restore issues

    Yesterday i received a replacement iPhone and when i got home i restored it to my previous backup, however after the restore it brings me back to the set up your iphone page, where i can only pick to restore from backup or set up new, what gives?

    Nevermind i figured it out, mods please delete

  • Cost to replace iphone 4s battery malaysia

    hi, just to know how much is the cost to replace iphone 4s battery in Malaysia?
    thanks.

    Battery Replacement Service
    If your iPhone requires service due to the battery’s diminished ability to hold an electrical charge and it is not covered under Apple's warranty or statutory consumer rights, please contact your carrier or an Apple Authorised Service Provider.
    Specific for Malaysia ,no idea of price as it will be set by Carrier or authorised servicer .
    Don't be tempted to use anyone outside the Apple Approved network or those Authorised  companies will not then touch the iPhone in future

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