I'm so disappointed with my new Creative Zen

Question

hi Amy,Its probably best to go into Zen Media Explorer, assuming you have loaded the software from the supplied disc, the open up your song files anf delete using your delete button on your keyboard, Try it once just to make sure yHey everyone, I was hoping one of you may be able to help me. My mp3 is playing up in that when I try to skip tracks or do anything using the push buttons nothing happens. I have emailed Creative and they have emailed back with some instructions but all of the answers need me to be able to select things on my mp3 which I can't do without clicking the buttons....which don't work! I have searced through this site for a contact number (I'm in England btw). If anyone can help, please give me a shout. I go on holiday in 2 weeks and can't stand the thought of being MP3-less! Cheers Jess xu I've been a loyal Creative customer for over three years now. I've never been one to follow the crowd, so when I looked to purchase my first mp3 player over 3 years ago, I bought a Zen Touch 40gb instead of following everyone else and buying a very well-known brand made by a rival company. I found the build-quality, sound quality and ease of use to be far superior to my friends' rival brand mp3 players, so much so that when I was looking for a replacement mp3 and video player, I didn't hesitate to buy a new 60gb ZV:M from my local Comet store. That's when my problems started. After two months my ZV:M gave up the ghost. I took it back to Comet for a replacement, only to be told that the ZV:M had been discontinued (despite the 60gb version only having been available for a few months!) and that I would have to have a refund or another brand of mp3 player. I was told by the salesperson in Comet that Creative were releasing a new brand of multimedia player, called the Zen at the end of September. I decided to wait for it's release. I decided to wait for the 6gb version. I waited... and waited... and waited. Eventually, my parents, panic-stricken at the thought that it was getting close to Christmas and I had no present, went ahead and bought the 8gb version. The Zen disappointed me in many areas. The finish is that gloss, scratch-if-you-look-at-me black. The screen got smudges just by sitting on my bedroom cabinent and when I tried to wipe them off it made little difference. The screen, although looks good, is just too small to watch any videos for any length of time and the smudges make the videos appear distorted. The buttons are clearly designed to be used by right-handed people (what about us lefties ). SD card is not intregrated into your music or video library. 8gb is simply not enough memory and there's no choice in Creative's product line-up for a large capacity, compact HDD-based multimedia player. I almost feel as though Creative have concided defeat to their rivals, when it's so clear that a lot of the technology that has made Creative's rivals so popular were developed by Creative themselves. Come on Creative, pull your socks up and take the fight to your rivals. I know you may consider flash-based memory devices as the future, but at the moment flash-memory is just too expensi've to use and a market for the higher capacity HDD-based player is still out there (imagine the possibiliies - listening to all your music in a lossless format with Creative's renowned audio quality!). I have, reluctantly, decided to take my Zen back tomorrow and until Creative decide to overhaul their entire multimedia player line, I cannot see me coming back to them. I suppose then this is kind of a goodbye. I'd like to thank all the people who have taken the time on these forums to help me, especially the mods (Cat and Dale spring to mind!) and I hope that on my way I've been able to help others who needed it. I hope to be back on here one day! Take care and have a Happy New Year!re doing it correctly then go for your life Kev

Answer 1

Well, in his defense, his parents bought him the player so I guess we can't blame him. Though the 6 GB versions were available in November so I guess they really did get 'nervous' about Christmas and like to get their shopping done early! Kudo's to you for trying to remain with the Creative line but for what you're looking for it's obviously not the player for you. Creative seems to be fine-tuning their line for the audio crowd. I'm into mp3 players for the audio. Sure, the ability to watch video's and look at pictures on a decent screen is a plus but for me at least, it's all about the music. And with music, 6 GB is more than enough. Heck, 8 GB would have been more than enough for me. I'm a subscriber to Napster-to-go, so I don't feel the need to carry 00 plus GB of stuff on my portable player. I honestly don't understand the desire to watch movies or TV shows on tiny little screens. But you're also talking to a guy who doesn't watch television. What a complete waste of time and brain cells. Probably the **competitor products we can't discuss here** or one of those players would better suit your needs. Companies are definately picking their niche markets carefully and Creative's decision to not offer hard dri've players any more seems to definately be saying bye-bye to that market. I can't say I blame them. Hard dri'ves eventually give up the ghost and are quite delicate for people on the go. Good ridance, I say. Let Apple, Zune and all the others cater to the Z generation's need to be spoonfed their video/TV addictions anywhere and everywhere. I'll pass. It's one thing to be able to enjoy some music on the go and enhance an otherwise dull work day or dri've. But movies/TV shows at work, school, or wherever? Please. Cut the cord! Just my $.02 - YMMV! M.Message Edited by Dale-CL on 2-26-2007 :4 AM