I'm stuck I've just been charged for the same purchase twice but when I go to report it, I get a message telling me that I can't connect to iTunes!;( I'm totally confused because I've done everything I could think of to try! Can u help

Please can you help me, I'm stuck!
It all start when I purchased some coins for the Facebook game bejewelled & it's gone down hill from there.
First after putting my password I got a message telling me my purchase was unsuccessfull then was prompted to put my password in again which I did & a message flashed up for a second saying something about my purchase being successful but not downloaded but soon after my coins appeared so I didn't think much more of that. UNTIL I got emails showing my purchase, which would fine as nothing is free but I realised I had been invoice twice for the same purchase, so I panick think how can I can my money back, so I clicked on the report a problem highlight in blue & I'm transferred to iTunes, after a short while a message pops up telling me I can't connect to iTunes.
I've tried lots of different ways to fix this but had no joy, I can't seem to get onto iTunes to get any suport either but it's still letting purchase stuff & look & purchase music & apps though iTunes, I've reset my device & also plug into my laptop, checked all my settings on the device etc:-
I've ran out of ideas, CAN YOU HELP!;)
Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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I was charged for the same app twice, but I only had enough money to purchase it once. I used a prepaid Mastercard, and cannot remove it from my account. I am also unable to download anything from iTunes. How do I fix this?

The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
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What do i do if i was charge for the same app twice?

what do i do if i was charge for the same app twice? and how do i get my momey back?

Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

I was charged for the same ringtone twice. Who do I contact for a refund???

http://www.apple.com/support/contact/

HT3702 i need my money back, i have just been charged for an unauthorised purchase for NHL app on my Apple tv??

My debit card has just been charged for unauthorised NHL app purchase on Apple tv?44.99 euro? I need my money back asap!

If you didn't make the purchase, and nobody else has access to your account and may have made it, then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
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You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
What you can redownload for free will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes, and in the Purchased tabs in the iTunes and App Store apps (and the Purchased tab in the ibookstore in the iBooks app) on your phone. If you redownload via those then you shouldn't be charged again.

HT201303 I have been billed for the same app twice

The app doesn't cost much ($0.99) but it still irritates me that this "glitch" or "error has occured.
I do not insist on a refund but i would appreciate it if apple would look into this mistake and fix it for the future.
Thank you.

http://www.apple.com/support/contact/

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yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
NOT at mine or anyone else's here
This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
Did you not work that out when you agreed to the terms of use of this community when joining today

HT3702 why did i get charged three times for the same purchase? is it because i use my apple id on three devices.. two iphones, and ipad... and and macbook geez apple i support you enough can i just pay for one copy of the audiobook

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These are user-to-user forums, you are not talking to Apple here.
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I downloaded an app off the store which said it was free and part of the 5 year promotion. I've been charged for the app by the store. I don't want the app and there's no one to speak to about it. Who can I call and how can I get the app off my phone?

I downloaded an app off the store which said it was free and part of the 5 year promotion.
I've been charged for the app by the store. I don't want the app and there's no one to speak to about it.
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How can I get the app off my phone?
How do I get my money back from something I wouldn't have ordered?

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Welcome to the Apple Community.
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http://support.apple.com/kb/HT4919

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Hello,
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I'm stuck I've just been charged for the same purchase twice but when I go to report it, I get a message telling me that I can't connect to iTunes!;( I'm totally confused because I've done everything I could think of to try! Can u help

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