I'm trying to buy a gift card on itunes and it says i have to contact apple support to complete my transaction, but it doesn't say what the problem is. the computer is authorized, the credit card is authorized. i can log in with my password and user ID.
I'm trying to email my goddaughter a gift certificate for itunes, but i keep getting a message that says, you have to contact support to complete the transaction. the computer is authorized, the credit card is authorized, and i have a userid and password with which i can log on to my account, so i don't know what i'm doing wrong. any ideas?
Hi...
My credit card is from El Salvador And I can't buy english movies?
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
Similar Messages
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any kind of transaction ,purchases from any of the game or appli Idownloaded could not make it always shown on my screen is"Please contact iTunes support to complete this transaction ,could you please tell me what is the problem with my acct.
These are user-to-user forums, nobody on here will know what the actual problem is with your account.
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I can't send iTunes gift cards it says i need to contact customer support to complete my transaction
PLEASE HELP
Apple is not here. Apple does nat answer questions here.
Conact customer support as you were instructed.
iTunes Support -
http://www.apple.com/support/itunes/ -
itune store asked me to contact apple support to complete the transaction after I filled up my credit card information when I was buying an iphone app.
What am i gonna do?I woould suggest contacting itunes support.
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i keep trying to set up a new Apple ID but apparently my card info is not working. how do i fix this? "contact ituunes support to complete this transaction"
If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.
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I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.
Good day BenithaK,
Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
Apple ID: What to do after you change your Apple ID - Apple Support
To change your iTunes billing information for either Apple ID account, follow the directions in this article -
iTunes 12 for Mac: Manage your iTunes Store account
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
Trying to make in app purchase and it keeps telling me to contact apple support. Any hints?
Contact iTunes support.
https://ssl.apple.com/emea/support/itunes/contact.html -
Please help. How can I get Apple to stop charging my bank for purchases. They are showing up every other day. I removed my credit card number from my account. That has not helped.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
just as said in the subject
You will need to contact iTunes support and ask why you are receiving the mesaage and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Why won't it let me buy stuff in game or in store? It's telling me to go to apple support.
Ask the iTunes Store staff; only they can say what the exact problem is.
(83654) -
Does anyone have any idea what I should do? NOt sure exactly what operating system I have, but it is OSX 10 something I think.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
Can someone who knows iTunes help me?
I can't get anyone on the phone and their automated system isn't getting back to me.As I replied in your duplicate thread, these are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption -
i have had apple tv since last april and i could play films from dvd player from mac book but for some reason this has stopped working from dvd player when i put the dvd player on apple tv i get a black and white screen i can hear the film but i cannot see it, i went to my local store and they but vlc on for me but its terrible the film always jumps every time.
Can anyone now the reason this has happen as i watch film offern but its driving me crazy why i cannot play from macbook pro to dvd player. i have been told it was a sercuity problem with the films so do i use itunes every time i need to watch a film if so then apple tv is a waste of money thanks please helpThis is supposed to happen, licensing issue mean that Apple can't AirPlay protected content to other devices. You might try VLC instead of Apples built in DVD player.
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I cant buy a itunes eGift card cause It says to contact apple support
I am on my PC and not a apple product. I have been using I tunes on this PC for years now. I have purchased Itunes eGift cards where I email my friends the Egift card for B-Days, etc. My friend is about to have a baby and I would like to buy him a Itunes eGift card on my account like I always do. So, I went to purchase the Egift card and got to BUY and a box pops up and says I have to contact apple support. I been trying for a hour to contact apple support on phone . Ive been on hold for 30 mins then it hangs up, and then about the same. I need a apple support rep to contact me now.
B.JClick here and ask the iTunes Store staff for assistance.
(111291) -
I'm trying to buy poker chips, but when i click purchase it tells me "Please contact iTunes support to complete this transaction" and i already entered my credit card in my account.
I go to itunes support for complete my transaction,but I dont know what I have to do after
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