I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do
I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100016)
Similar Messages
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Every time i try to buy something from the AppStore on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia
If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
I want to buy something on my app store but ive forgotten my security questions how can i retrieve them?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92535) -
I have gone to the apple website and changed my password already. I logged in on settings on my phone with my new password, and a box popped up saying I needed to verify my credit card. When I go there, it says I am disabled still and I can't do anything. Then when I go to the app store, it still says my Apple ID has been disabled. Please help! I am technology impaired...
Hello jek28,
Thanks for using Apple Support Communities.
If you're getting the message that your Apple ID has been disabled for security reasons, then please follow the directions in the article below to resolve the issue.
If your Apple ID has been locked - Apple Support
Have a good one,
Alex H. -
when purchasing an app on the app store you need to answer your security question answers. i do not remember mine. i hit the button that says for them to email me to reset my answers. everytime i do that i never get the email. can somebody help me! please
Probably because the address you provided as a rescue email when setting up your account is not longer valid. Contact Support and ask for account security.
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I just tried to buy Flowpaper from the app store but now my screen seems fr
I confirmed my credit card and billing details now I have a black shadow over the centre of the screen where the billing info panel was. and nothing seems to be happening.
I have only bought this iPad last week it is an original one refurbished
16 gb with wifi, not 3g.
Also Although I had set up a new password yesterday and KNOW I was using the correct one for my apple ID I had to set up another one.
Why did it not recognise my password in iTunes. surely it is the same password for my apple .com support login as for iTunes.
Can anyone help please
I need my iPad as it is my voice( I write on it as it is easier to read my typed messages than my scribble if I am writing quickly.
ThanksWell I dont how but it seemed to have cleared and I then had to go back tohet app and 'buy' it again and it downloaded.
I love it too. worth the .59p
Thank you for taking the time to reply -
Hello, I'm Bethany and I'm having trouble with my apple ID I tried to buy something from he app store and they assed me some questions and anyway i have locked my account and don't know how to unlock any help with be very helpful thanks.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?
iTunes Support -
http://www.apple.com/support/itunes/ -
i WOULD LIKE TO BUY SOMETHING FROM THE ITUNES STORE AND I DON'T HAVE THE ANSWERS TO MY SECURITY QUESTIONS?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
(95939) -
Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks
Yes, once you correctly answer them and verify your ID, the requests will stop until you make changes to teh account again.
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I downloaded ios 7, and now i need to accept something in the app-store, but i can't accept it, and now i can't download a thing from the appstore anymore, someone knows how to fix it?
Hello, Robke100.
I would recommend trying the steps in the article below.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Once these steps are processed, attempt to accept the terms and conditions.
Also, you can make a purchase via the iTunes Store on the computer. This should allow you to bypass accepting the terms and conditions on the device.
Cheers,
Jason H. -
I can't buy anything on the App Store but can get music and others
I can't buy anything on the App Store but can get music and others
Why not? We are not mind readers. What happens when trying to purchase content via iTunes?
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I downloaded ios 7, and now i need to accept something in the app-store, but i can't accept it, and now i can't download a thing from the appstore anymore, someone knows how to fix it?
Why can't it be accepted?
What is "it"?
If help is desired, stop being vague. -
I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion? I have still 487GB free.
Quit all other programs and open Disk Utility
Select your "MacintoshHD" drive on the left and indented and click Erase > Erase Free Space > Zero and let it complete.
Also run First Aid > Repair Disk and permisisons.
If Repair disk gives a error, you have a bigger problem, if repair permisisons fixes and completes, even if it fixes the same thing twice if you click it again, it's ok. Apple just changed things.
You should be able to download the file sucessfully this time, if not, take it to another location with better/faster internet.
If not then run through this list
Step by Step to fix your Mac
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