I'm trying to do a "complete" uninstall of Firefox.

Question

But, it is leaving add-ons, etc, and it's reloading them on reinstall and I don't want that. I went into all folders (some are not allowing access even though I have admin. rights) and removed all FF folders I could find and when I reinstall FF all that is still there. I don't want that - I want a CLEAN install. I checked the options not to save any personal stuff on uninstall as well. How do I completely remove everything and install a clean copy of FF with no add ons, extentions, personal settings etc?
I am doing this because for some reason I am getting redirect attempts like crazy during searches and visits to some sites and a ton of popups on those pages. Pop ups are not as bad now but I have spent the last two days with Malware techs who have found no reason for these problems and finally told me to try a fresh FF install. Well currently my tech guy is in NewJersey and without power now due to hurricane Sandy, so I am looking for the info on doing this here. He may be without power for a week or more.

Answer 1

Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode