I'm trying to download a free game but it's says purchase details

Hi can someone help me please I'm trying to download free games which I've done many times before now it's sayin purchase details wen its a free game

Hey Jessy_vicky,
Thanks for the question. Try changing your payment information to “None”. If you are unable to select “None” as a payment option, see the following resource:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/TS5366
Using an existing iTunes Store or App Store account
If you have an unpaid balance or payment due, you can't select None as your payment type. To see which order you need to pay for, view your purchase history. When you sign in to the store, you may see a message that there was a billing issue with your last order. Click the Billing Info button to see the order.
After you pay for the order, you can change your payment information to None.
Additional Information:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
iTunes Store & Mac App Store: About payment card authorization holds
http://support.apple.com/kb/HT3702
Thanks,
Matt M.

Similar Messages

  • TS1702 I tried to download a free game but the screen froze how can I unfreeze it

    I have just purchased an iphone 4 & I tried to download a free game but the screen has frozen. Please can anyone help me to unfreeze the screen.

    Perform a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414

  • TS1702 I have been trying to download a free game but it is asking me for my credit card ever since I purchased one game.

    i have been trying fto download a free game and it keeps asking for my credit card this happened when I purchased a game and now it  ask for all free games what can i do to be able to download free games again

    You may not be able to achieve this...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    Some In-App Purchases require a Credit Card.

  • HT2534 I am trying to download a free app but it then says itunes doesn't know me. I fill in my details but it says the card I won't use is not acceptable. Do I have to go and buy an itunes gift card to put in the details so I can download something that

    I have just received an ipad and trying to find my way around. I have created an apple id and I want to download a game that is marked as free. However it comes up with a box for me to fill in my visa card details which it then rejects. What do I have to do to download a free app. Any help would be hugely appreciated, thanks.

    Create a iTune and App Store account without credit card
    1. Go to App Store and select a free app
    2. Tap INSTALL APP
    3. Create New Apple ID
    4. Confirm Your Country
    5. Agree with Terms and Conditions
    6. Fill in your Apple ID and Password (must be a valid email address)
    7. Create and answer your secret question e.g. What is the name of my dog?
    8. Select NONE for Payment Method
    9. Fill in Billing Address i.e. your address
    10. Submit application for new Apple ID
    11. Wait for verification email
    12. When email arrive, verify your account
    13. Start downloading your free apps

  • I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info???

    I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??

    This is the only way I now how to create an account without credit card info
    http://support.apple.com/kb/HT2534?viewlocale=en_AU

  • I was trying to download cs2 free verson but, the serial number given comes back invalid.  Is there a new

    I was trying to download cs2 free version but, the serial number given comes back invalid.  Is there a new one?

    Item 2, on the download page
    'You can use the serial numbers provided as a part of the download only if you legitimately purchased CS2, CS2 applications, Acrobat 7, or Audition 3.'

  • I'm trying to download a FREE app but it is asking me for billing information. WHY??

    Im trying to download a FREE app but it keeps asking me for my billing information. This makes no sence becasue the app is FREE!
    help please

    Apple set up the App and iTunes store to require a valid payment method evn for free apps.
    You can however set up a new App store account withut a credit card. That account is only good for free apps.
    Create an iTunes App Store account without a credit card

  • Downloading a "free" game but incurring charges

    Since August 2012 we downloaded 3 "free" games but were billed for that downloading. In the past before a charge was posted into the account a request for my password will appear before the downloading process, however in the last 3 occassions mentioned no such a request was made. Have the terms and conditions of use change this process?. If the game is listed as a free applications why we have been charged?. Thanks.    

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Have you received iTunes receipts that confirm that you were charged for the free games? Do charges appear on the invoice available in the Purchaase History section of your account when viewed in the iTunes app on your Mac? Have you confirmed with your bank that your account was debited for the game?
    When there is a bank card listed in your account information, even with a free game, the iTunes stores and the Mac App Store will often verify the account with a small debit that later drops from your account's pending charges section because Apple does not complete the charge.

  • I trying to download a free app but it says my method patient was declined

    I trying to download a free app but it says my method patient was declined

    What type of payment method are you using?
    iTunes store accepted forms of payment
    http://support.apple.com/kb/HT5552
    Is this a new account? Even though its a free app the account holder needs to be verified by a verifiabel payment method. Once the account is created, you can remove the info.

  • I am trying to download a free app but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option then is to hit OK, which achieves nothing. How can I connect?

    I am trying to download a free app to my iPhone 4, but after entering my correct password I get the message "Cannot connect to iTunes Store". The only option is to hit OK which achieves nothing. How can I connect to the store?

    Might be help for you here >  Can't connect to the iTunes Store

  • I tried to download a free magizines but was unable to as it said I had restrictions on.in settings it was on ,I never set it so don't have a password to disable it.Can anyone help.

    I Tried to download a free mag on my ipad,it refused as it stated restrictions on.I never set up restrictions but it is switched on in settings and needs a password.I have made 3attempts but unable to switch it off.Any suggestions?

    Looks like somehow, Restrictions was turned on - likely in the iTunes Store - Use Parental Controls in iTunes to set content restrictions - Apple Support
    About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
    As the code required can be different from the iPad passcode, you may need to contact the iTunes Store Apple employees
    iTunes Support - Country Selector
    another path for help there:
    Store Group - Contact Us - Apple Support
    ÇÇÇ

  • I download a free game but you charged me for it. Can I know why?

    I downloaded free game but apple store charged me for it. Can I know why?

    Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Tried to download the free trial but it came up 'update failed' and i cant download it. Please help.

    I tried to download adobe Photoshop free trial but when it got to about 70%,It came up 'update failed' and it wont download. I've retried downloading it three times but still says the same thing. please help,Thanks

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • HT1491 I'm trying to download extras on game however it's saying I have to contact iTunes support

    I'm trying to download some extras on a game however it's telling me to contact iTunes support to process this. Any idea how I do this.?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Download a free game, but charged 3 times

    I use my account to download a game, but was double-charged 3 times, but also EMAIL bill. Why is that? How do I withdraw my money?
    My Account: [email protected]

    How to report an issue with Your iTunes Store purchase
    You shouldn't leave your account id on a public forum for anyone to see.

Maybe you are looking for