I'm trying to download a recent purchase on another computer of mine. I was able to download and then I put in the serial number. Then Adobe asked me for a qualifying previous version and a serial number?

i'm trying to download a recent purchase on another computer of mine. I was able to download and then I put in the serial number. Then Adobe asked me for a qualifying previous version and a serial number?

The license for the version you are installing is an upgrade, which requires you to identify the older (qualifying) version that you are upgrading from and to provide its serial number as well to prove that you qualify to use the upgrade. There should be a list to select the older version from followed by entries for the serial number of the older version.

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I just got a new iPad mini and when i tried to update my apps, and sign in to the iTunes store, it is asking me for my husbands apple id and password. but the apple ID in Settings is mine, not his.

How can I change the sign in so they ask for my Apple ID, not my husband's. This is a new device.

Hi Marmee14,
If your Apps were purchased with his Apple ID, it will still require his Apple ID to update them. If they were purchased with your Apple ID then it will use yours. Apps are linked to the Apple ID they are purchased with.
If, for some reason his Apple ID is set somewhere in the system, this article gives how to change it.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
For example:
App Store
iOS 6 and later: Go to Settings > iTunes & App Store.
If you signed out before changing your Apple ID, sign in with your current Apple ID.
If you're still signed in with your previous Apple ID, tap your previous Apple ID and tap Sign Out. Then enter your current Apple ID to sign in.
Thank you for using Apple Support Communities.
Nubz

How can I download a book purchased on another computer

I downloaded a book on a laptop which shares my iTunes account. Now I'd like to read it on another computer, which is also authorized to use that account, but I can't find any link or menu item to do that. The book doesn't show up in my Books menu item but it certainly shows in my list of purchases in my iTunes account.

Downloading past purchases from the App Store, iBookstore, and ...

Downloaded files originally purchased on another computer aren't playing in full

Files I had downloaded from iTunes on my old computer only partly play on my new computer. I have authourised the new computer and checked my user name has remained the same.

Welcome to the Apple Community.
Are you not able to uncheck the item in your iTunes sync settings so as to remove it from the phone and then resync it again.

My computer crashed but I was able to download my itunes libary to a ext drive,,,I want to use another computer now but the itunes I downloaded will not find the files I saved from my old computer

I have all my albums and songs stored on portable hard drive,,,I downloaded them from itunes on my old computer. after installing itunes on new computer I can not get it to find them on the portable hard drive ?

what you have to do is copy all of your albums and songs into the itunes folder on your new computers hard drive and then start itunes and give it a few minutes and the items will show up in itunes

IE wont let me download my recently purchased product pdf to word conversion

IE wont let me download my recently purchased product pdf to word conversion

Hi,
ExportPDF is not a downloadable software. It is an online web service user to convert PDF to other formats.
Kindly refer to below mentioned article and let me know if that helps.
http://forums.adobe.com/docs/DOC-2412
~Pranav

I got a light room 5 and once i put in the serial number its asking for an older version serial number. I had downloaded a 30 day trail few months back , but I dont hinki it had a serial number since it was only a trail version.

I got a light room 5 and once i put in the serial number its asking for an older version serial number. I had downloaded a 30 day trail few months back , but I dont hinki it had a serial number since it was only a trail version. I got it directly from Adobe a few hours aga and when I am trying to call them, I am on hold for the last 30 mts

You probably purchased a upgrade License so you will have to contact Adobe to get a refund and purchase the "Full Version".
At this link. Products

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

Yes, as long as the machine meets the system requirements for the software you can install and activate it. Your license allows you to have the software installed and activated on two machines.

I bought acrobat adobe professtional version II in 2012. Now I re-download this software to my new computer. All info was downloaded. But when I oopened the file, I need to verify the serial number. It showed up that the serial number is valid, but th

I bought acrobat adobe professtional version II in 2012. Now I re-download this software to my new computer. All info was downloaded. But when I opened the file, I need to verify the serial number. I entered. But it showed up that the serial number is valid, but the qualifying product could not be found. I could not be able to find Ver 11 from the list. What can I do?

The qualifying product is the older version that you owned before you purchased the upgrade to version. It is what qualifies you to use the less expensive upgrade version. So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I own PS Elements 11 on CDs but recently purchased an new computer without a CD drive. Can I transfer PS Elements to my new computer and, if so, how? Is my only option to purchase and download PS Elements 13?

I own PS Elements 11 on CDs but recently purchased an new computer without a CD drive. Can I transfer PS Elements to my new computer and, if so, how? Is my only option to purchase and download PS Elements 13?

You can download and install PSE11 from the link below. Validate with the serial number from your CD packaging. It has 24 digits commencing 1057
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

I have Adobe Acrobat 7.0 Professional that I want to migrate to my newer laptop running Windows 7. I downloaded the file 22020134.exe to reinstall it on my new computer and I go through the hops and when I put in the Serial Number it tells me its invalid.

I have Adobe Acrobat 7.0 Professional that I want to migrate to my newer laptop running Windows 7. I downloaded the file 22020134.exe to reinstall it on my new computer and I go through the hops and when I put in the Serial Number it tells me its invalid.

22020134.exe is the file Adobe say you must download and run to instal Acrobat 7.0 Pro. I went through the process, the one described in your link, I downloaded the file, ran it, it runs well, except it tells me my serial number is invalid. Now what? Does this mean I now have to discard my Adobe Acrobat 7.0 Professional and start again with a $500 purchase? All I want to do is transfer what I have to another computer.

I have recently purchased a new computer and photoshop element. It looks like its downloaded it but I don't know how to access it. it says file are ready...down load files have been extracted and saved to folder....launch PS elements and open specific fol

I have recently purchased a new computer and photoshop element. It looks like its downloaded it but I don't know how to access it. it says file are ready...down load files have been extracted and saved to folder....launch PS elements and open specific folder. it looks like it downloads. It then keeps taking me back to this page. Im not sure where to go next

if you have a win os you should have dl'd an exe and a 7z file.
put both in the same directory and double click the exe.

I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly

I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly

Does this only happen with the tracks you have downloaded from the iTunes Store? Perhaps you should work the suggestions in this Apple support document first.
Troubleshooting songs that skip on iPod
B-rock

I have bought adobe elements 11 for my laptop although my laptop has died and I have recently bought a desktop computer. I would now like to download it onto my desktop computer although I can't find the disc. I have found my serial number through my ac

I have bought adobe elements 11 for my laptop although my laptop has died and I have recently bought a desktop computer. I would now like to download it onto my desktop computer although I can't find the disc. I have found my serial number through my account. Is there any way of downloading it without the disc?

You can download the software from https://helpx.adobe.com/download-install.html (near the bottom).

Why do I get error -42408 when I tried to download my recent purchases?

Can someone tell me why do I get error -42408 when I tried to download my recent purchases?

See this document iTunes: "Error 42408" or "Error 42404" after ... - Support - Apple
Make sure you have upgraded to the latest iTunes version.

I'm trying to download a recent purchase on another computer of mine. I was able to download and then I put in the serial number. Then Adobe asked me for a qualifying previous version and a serial number?

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